[rt-users] Automatically add CCs to a ticket based on creation

Raed El - Hames r at elhames.co.uk
Sat Feb 12 12:25:55 EST 2005


Yes you can :
Set it in RT_SiteConfig.pm :

#if $ParseNewMessageForTicketCcs is true, RT will attempt to divine
# Ticket 'Cc' watchers from the To and Cc lines of incoming messages
# Be forewarned that if you have _any_ addresses which forward mail to
# RT automatically and you enable this option without modifying
# "RTAddressRegexp" below, you will get yourself into a heap of trouble.

Set($ParseNewMessageForTicketCcs , 1);

Then set up a scrip action to notify Requestors and CC ..

Roy

----- Original Message ----- 
From: "Covington, Chris" <ccovington at plusone.com>
To: <rt-users at lists.bestpractical.com>
Sent: Saturday, February 12, 2005 1:13 PM
Subject: [rt-users] Automatically add CCs to a ticket based on creation


Hi all,

Sometimes users will copy other employees in their questions to the help
desk.  How can we setup RT 3.2.1 so that these people will automatically
receive updates, etc. as would the person who had created the ticket?

thanks
Chris
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