[rt-users] problem with rt-mailgate

Roland, Ryan M rmroland at indiana.edu
Mon Feb 14 12:23:02 EST 2005


Chris,

This was/is an issue with versions (>5.412) of MIME-tools (which installs
MIME::QuotedPrint) and incompatibilities with MIME-Base64. 

I placed a bug report on it:
  http://bugs.gentoo.org/show_bug.cgi?id=76970

Submit a post to that bug which confirms its existence.

I was able to work around this problem by rolling back and emerging version
5.411a-r2 of MIME-tools.

Now supposedly the new version of MIME-tools (5.416, which is still ~x86) is
supposed to fix the incompatibilities, but I have not confirmed this.  


Thanks,




Ryan Roland

Application Developer
Information Technology
Division of Recreational Sports
Indiana University

812.855.9617
rmroland at indiana.edu

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Covington,
Chris
Sent: Thursday, February 10, 2005 12:45
To: rt-users at lists.bestpractical.com
Subject: [rt-users] problem with rt-mailgate

Hi all,

I have an up and running RT 3.2.1 system using Apache 1.3.33 and
mod_perl 1.27 on gentoo.  The web interface works perfectly well and I
was just trying to setup the rt and rt-comment email addresses with
these aliases:

rt-comment:     "|/usr/bin/rt-mailgate --queue general --action comment
--url http://frank2k3.plusone.com/rt/"
rt:             "|/usr/bin/rt-mailgate --queue general --action
correspond --url http://frank2k3.plusone.com/rt/"

But if I email either one with a small plain-text test message, I get
the following error message in my maillog:

Feb 10 12:27:59 frank2k3 postfix/local[24047]: C597615D8:
to=<rt at frank2k3.plusone.com>, relay=local, delay=47010, status=deferred
(temporary failure. Command output: RT server error.  The RT server
which handled your email did not behave as expected. It said:
<html><body>  <p align="center"><font face="Verdana, Arial, Helvetica,
sans-serif"><b>System error</b></font></p> <table border="0"
cellspacing="0" cellpadding="1">  <tr>   <td nowrap="nowrap"
align="left" valign="top"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2"><b>error:</b> </font></td>   <td align="left"
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-2">Undefined subroutine
&MIME::Decoder::QuotedPrint::encode_qp_threearg called at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder/QuotedPrint.pm line
95.<br></font></td>  </tr>  <tr>   <td nowrap="nowrap" align="left"
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>context:</b> </font></td>   <td align="left"
valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2">    <table border="0" cellpadding="0"
cellspacing="0">      <tr>      <td nowrap="nowrap" align="left"
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>...</b> </font></td>      <td align="left"
valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2"></font></td>     </tr>      <tr>      <td
nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial,
Helvetica, sans-serif" size="-2"><b>91:</b> </font></td>      <td
align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial,
Helvetica, sans-serif" size="-2"># and storage of messages.  WARNING: we
can only do this if the line won't</font></td>     </tr>      <tr>
<td nowrap="nowrap" align="left" valign="top"><font face="Verdana,
Arial, Helvetica, sans-serif" size="-2"><b>92:</b> </font></td>
<td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
Arial, Helvetica, sa

Which looks like a problem with QuotedPrint.pm.  However I have the 3.03
version of QuotedPrint.pm which uses encode_qp_threearg so I don't know
what the problem could be.
What should I look at?

thanks
Chris

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