[rt-users] Problems with ExtractCustomFieldValues

[Andy Harrison]

On Fri, 18 Feb 2005 15:57:20 -0800, Atom Powers <APowers at pyramidbrew.com> wrote:
> 
> I'm attempting to set the initial priority of a ticket using
> ExtractCustomFieldValues.
> New tickets are entered through a web form which includes this line (or
> something similar):
> --
> Priority:  11, Low - Minor Disruption/Inconv Due Date:  2/25/2005
> --
> 
> I've installed ExtractCustomFieldValues and set up an OnCreate script with
> this form:
> --
> # Syntax:
> # cf-name | Headername or "Body" | MatchString(re) | Postcmd | Options
> #
> # Scan body for Priority and put it into priority
> Priority|Body|Priority:\s*(\d+),.*|
> --

Your scrip should be nothing more than:

Condition: On Create
Action: Extract Custom Field Values
Stage: TransationCreate
Template: YourCustomFieldExtractionTemplate

The part you've put in as a scrip needs to be the template.

-- 
Andy Harrison