[rt-users] Customising Ticket Display

[Lee W]

Hi,

After a few failed installs on various distros I've finally got RT 3.4.1 
running on Debian sid.

I'm currently considing RT for a proposal to put to my manager at work 
(are current helpdesk system is useless, not to mention expensive). The 
first thing I've noticed about RT though is it seems more geared up for 
email reponses rather than telephone calls (not a critism mind) which is 
what the majority of our work is.

Is it possible to customise the Display Ticket screen so that it can 
display the telephone number of the requestor when someone views the 
ticket. I've tried reading thought previous posts to figure this out but 
i'm completely lost.

Would someone mind posting a bit of code to get me started with this 
customisation, I do want to throw in a few more customisations 
(organisation, addresses, etc)  but I would like to try and figure it 
out myself, I just need something to get me started.

Thanks in advance.

Lee