[rt-users] Add search results into RT at a Glance

[Andy Harrison]

On Fri, 25 Feb 2005 11:51:01 -0500, Duncan Hutty <dhutty+rt at ece.cmu.edu> wrote:
> I am attempting to setup useful defaults for new users and 2 related
> questions spring to mind:
> 
> 1) Is it possible within the existing framework to add a box to 'RT at a
> glance' that displays the search results for a saved search?
> 
> 2) It would be convenient to create and save search templates. Is it
> possible to insert variables into queries?
> e.g. save a search like Queue='support' and (status = 'new' or status =
> 'open') and (Owner = '<myOwnerId>' or Owner = 'nobody')
> 
> where <myOwnerId> is filled by the ownerId of the person currently
> accessing the UI. Or would this result in too much of a security risk
> without significant extra work?
> 

Those boxes aren't much more than a query display.  Use the
html/Elements/MyRequests page as an example to create your own and
then add it to the index.html page.

-- 
Andy Harrison