context: ... 175: unless (eval "require
'$concrete_path';") { 176: re
--
Daniel Jimenez
Protexus Solutions
djimenez[at]protexus[dot]net
From jesse at bestpractical.com Mon Jan 3 18:59:33 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Mon, 3 Jan 2005 18:59:33 -0500
Subject: [rt-users] Issue with HTML and outlook email client [sorry if
this duplicates]
In-Reply-To: <41D9CFBB.7080006@protexus.net>
References: <41D9CFBB.7080006@protexus.net>
Message-ID: <20050103235933.GS24460@bestpractical.com>
Upgrade to the latest version of MIME::Tools.
On Mon, Jan 03, 2005 at 05:05:31PM -0600, Daniel Jimenez wrote:
> Hi everyone. I've got RT working great. The problem is rt-mailgate
> errors out trying to accept email from HTML users.
>
> What is the best way to handle this? I'd still like attachments to come
> through if at all possible.
>
> See the error message from postfix down below, thanks!!
>
>
> Jan 3 11:38:36 src at netmon postfix/local[18912]: 23C112E818F:
> to=, relay=local, delay=0, status=deferred (temporary
> failure. Command output: RT server error. The RT server which handled
> your email did not behave as expected. It said: align="center">System error
cellspacing="0" cellpadding="1"> align="left" valign="top">error: valign="top"> size="-2">Can't locate object method "init" via package
> "MIME::Decoder::QuotedPrint" at
> /usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line
> 179. valign="top"> size="-2">context: valign="top" nowrap="nowrap"> cellspacing="0"> valign="top"> size="-2">... valign="top" nowrap="nowrap"> nowrap="nowrap" align="left" valign="top">175: align="left" valign="top" nowrap="nowrap"> unless (eval "require
> '$concrete_path';") { nowrap="nowrap" align="left" valign="top">176: align="left" valign="top" nowrap="nowrap"> re
>
>
> --
> Daniel Jimenez
> Protexus Solutions
> djimenez[at]protexus[dot]net
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
From djimenez at protexus.net Mon Jan 3 19:00:32 2005
From: djimenez at protexus.net (Daniel Jimenez)
Date: Mon, 03 Jan 2005 18:00:32 -0600
Subject: [rt-users] Issue with HTML and outlook email client [sorry if
this duplicates]
In-Reply-To: <20050103235933.GS24460@bestpractical.com>
References: <41D9CFBB.7080006@protexus.net>
<20050103235933.GS24460@bestpractical.com>
Message-ID: <41D9DCA0.3070400@protexus.net>
I have 5.415. Is this not new enough?
Jesse Vincent wrote:
> Upgrade to the latest version of MIME::Tools.
>
>
> On Mon, Jan 03, 2005 at 05:05:31PM -0600, Daniel Jimenez wrote:
>
>>Hi everyone. I've got RT working great. The problem is rt-mailgate
>>errors out trying to accept email from HTML users.
>>
>>What is the best way to handle this? I'd still like attachments to come
>>through if at all possible.
>>
>>See the error message from postfix down below, thanks!!
>>
>>
>>Jan 3 11:38:36 src at netmon postfix/local[18912]: 23C112E818F:
>>to=, relay=local, delay=0, status=deferred (temporary
>>failure. Command output: RT server error. The RT server which handled
>>your email did not behave as expected. It said: >align="center">System error
>cellspacing="0" cellpadding="1"> >align="left" valign="top">error: >valign="top">>size="-2">Can't locate object method "init" via package
>>"MIME::Decoder::QuotedPrint" at
>>/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line
>>179. >valign="top">>size="-2">context: >valign="top" nowrap="nowrap"> >cellspacing="0"> >valign="top">>size="-2">... >valign="top" nowrap="nowrap"> >nowrap="nowrap" align="left" valign="top">175: >align="left" valign="top" nowrap="nowrap"> unless (eval "require
>>'$concrete_path';") { >nowrap="nowrap" align="left" valign="top">176: >align="left" valign="top" nowrap="nowrap"> re
>>
>>
>>--
>>Daniel Jimenez
>>Protexus Solutions
>>djimenez[at]protexus[dot]net
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>
>
>
--
Daniel Jimenez
Protexus Solutions
djimenez[at]protexus[dot]net
From jesse at bestpractical.com Mon Jan 3 19:21:35 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Mon, 3 Jan 2005 19:21:35 -0500
Subject: [rt-users] Issue with HTML and outlook email client [sorry if
this duplicates]
In-Reply-To: <41D9DCA0.3070400@protexus.net>
References: <41D9CFBB.7080006@protexus.net>
<20050103235933.GS24460@bestpractical.com>
<41D9DCA0.3070400@protexus.net>
Message-ID: <20050104002135.GT24460@bestpractical.com>
On Mon, Jan 03, 2005 at 06:00:32PM -0600, Daniel Jimenez wrote:
> I have 5.415. Is this not new enough?
There was a bug in the 5.415 release which was fixed in 5.416.
It could _only_ use a new version of MIME::QuotePrint
> Jesse Vincent wrote:
> >Upgrade to the latest version of MIME::Tools.
> >
> >
> >On Mon, Jan 03, 2005 at 05:05:31PM -0600, Daniel Jimenez wrote:
> >
> >>Hi everyone. I've got RT working great. The problem is rt-mailgate
> >>errors out trying to accept email from HTML users.
> >>
> >>What is the best way to handle this? I'd still like attachments to come
> >>through if at all possible.
> >>
> >>See the error message from postfix down below, thanks!!
> >>
> >>
> >>Jan 3 11:38:36 src at netmon postfix/local[18912]: 23C112E818F:
> >>to=, relay=local, delay=0, status=deferred (temporary
> >>failure. Command output: RT server error. The RT server which handled
> >>your email did not behave as expected. It said: >>align="center">System error
>>cellspacing="0" cellpadding="1"> >>align="left" valign="top">error: >>valign="top"> >>size="-2">Can't locate object method "init" via package
> >>"MIME::Decoder::QuotedPrint" at
> >>/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line
> >>179. >>valign="top"> >>size="-2">context: >>valign="top" nowrap="nowrap"> >>cellspacing="0"> >>valign="top"> >>size="-2">... >>valign="top" nowrap="nowrap"> >>nowrap="nowrap" align="left" valign="top">175: >>align="left" valign="top" nowrap="nowrap"> unless (eval "require
> >>'$concrete_path';") { >>nowrap="nowrap" align="left" valign="top">176: >>align="left" valign="top" nowrap="nowrap"> re
> >>
> >>
> >>--
> >>Daniel Jimenez
> >>Protexus Solutions
> >>djimenez[at]protexus[dot]net
> >>_______________________________________________
> >>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >>Be sure to check out the RT wiki at http://wiki.bestpractical.com
> >>
> >
> >
>
> --
> Daniel Jimenez
> Protexus Solutions
> djimenez[at]protexus[dot]net
>
--
From lists at flothow.de Tue Jan 4 02:51:34 2005
From: lists at flothow.de (Sebastian Flothow)
Date: Tue, 4 Jan 2005 08:51:34 +0100
Subject: [rt-users] Issue with HTML and outlook email client [sorry if
this duplicates]
In-Reply-To: <41D9CFBB.7080006@protexus.net>
References: <41D9CFBB.7080006@protexus.net>
Message-ID: <7453D102-5E25-11D9-BCFC-000393B2BB20@flothow.de>
Am 4. Jan 2005 um 00:05 Uhr schrieb Daniel Jimenez:
> Can't locate object method "init" via package
> "MIME::Decoder::QuotedPrint" at
> /usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line 179.
So maybe your MIME::Decoder is outdated or broken?
Sebastian
--
Sebastian Flothow
sebastian at flothow.de
Because it reverses the logical flow of conversation.
> Why is top posting frowned upon?
From stephen at jadevine.org.uk Tue Jan 4 04:20:42 2005
From: stephen at jadevine.org.uk (Stephen Quinney)
Date: Tue, 4 Jan 2005 09:20:42 +0000
Subject: [rt-users] Running RT on Debian (Sarge)
In-Reply-To: <88EE31A8-5DD5-11D9-8A19-0003930D3626@genome.chop.edu>
References: <1E400555153D82468A9D54BEED3BD8E90DF9C1@server.QuarkIT.local>
<88EE31A8-5DD5-11D9-8A19-0003930D3626@genome.chop.edu>
Message-ID: <20050104092041.GA2664@computing-services.oxford.ac.uk>
On Mon, Jan 03, 2005 at 05:19:29PM -0500, Kevin Murphy wrote:
> On Jan 3, 2005, at 4:41 PM, Quark IT - Hilton Travis wrote:
> >>Yes, and I'm sure not the only one. there're debian
> >>packages available running right away from "apt-get
> >>install request-tracker3" but I use apache 1.3 not
> >>apache2; might be at least a point to start.. I
> >>remember there were some problems with apache2.
I am not aware of there being any problems with apache2 currently.
> >Joel Johnson pointed out to me earlier that there's a
> >"request-tracker3.2" package for Sarge that would be more appropriate.
> >At least until 3.4 gets released, that is. :)
>
> request-tracker3.2 is only in unstable/sid, not testing/sarge, though.
It is very easy to take the request-tracker3.2 package from sid and
put it onto a sarge box if you wish. All the dependencies will be
satisfied, you will just need to install rt3.2-clients along with it
using dpkg.
> I have successfully installed the request-tracker3 package (RT 3.0.12)
> on debian sarge using the regular (1.3) apache package. The install
> was smoother than installing RT from source, which I have done a few
> times on Mac OS X. That being said, it seems that the debian install
> could be automated a bit more (but maybe there are good reasons why it
> hasn't been?)
The main reason the install/config process has not been more automated
with something like debconf is a lack of spare time. It's not too hard
to write a debconf script, it's harder to write a good one that doesn't
break anyone's system.
> I'd be psyched to use request-tracker3.2, but I'd rather wait until it
> is in sarge.
My current plan is that request-tracker3.2 will never go into
Sarge. Once RT3.4 is out I will package and upload that and aim for
RT3.2 to be removed completely from the archive. There will be a
smooth upgrade path from 3.0 to 3.4 provided. That way I will still
only be maintaining two packages.
>
> The official package dependencies at debian.org indicate that
> request-tracker3 can use either apache or apache2, but
> request-tracker3.2 doesn't show the optional apache2 dependency for
> some reason.
>
The request-tracker3 package depends on "apache | httpd" and apache2
satisfies the virtual package 'httpd' part. request-tracker3 is more
explicit about its dependencies.
Stephen
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From all-my-lists at derman.com Tue Jan 4 05:13:36 2005
From: all-my-lists at derman.com (B. Derman)
Date: Tue, 4 Jan 2005 02:13:36 -0800
Subject: [rt-users] Is RT 3.x on unmodified OS X 10.3.x possible?
Message-ID:
Has anyone been able to "natively" install a 3.x version of RT on a
"native" Mac OS X 10.3.x (I'm at 10.3.7) without having to update Perl
and compile your own apache, etc.? I was unable to find any indication
of an install on unmodified OS X in the archives.
I know that there's a risk with attachments, but we don't attach any
(binary) files and only use English, so I assume we'd be at minimal risk
with OS X's Perl 5.8.1 and the DSO mod_perl given that OS X's Perl is now
using a multi-threaded model (or maybe that's too much of a leap). Our
use is very low-volume and quite specific, so I'm willing to take some
risk.
I gave a quick RT 3.2.2 install attempt, but received compile errors, so
thought I'd see whether this is a known waste of time before going
further. I currently have 3.0.3 installed, but can't afford the
Herculean effort and associated time it took to get that version up 'n
running on OS X 10.2.x.
--
-----------------------------------------------
Bryan Derman Derman Enterprises Incorporated
http://www.derman.com/
From rt at chaka.net Tue Jan 4 08:35:23 2005
From: rt at chaka.net (Todd Chapman)
Date: Tue, 4 Jan 2005 08:35:23 -0500
Subject: [rt-users] Is RT 3.x on unmodified OS X 10.3.x possible?
In-Reply-To:
References:
Message-ID: <20050104133523.GA22193@chaka.net>
Compile errors? What is there to compile? Do you mean Perl or
Apache?
If you want to install RT quick and dirty, you could try running
the standalone_httpd in $RT_HOME/bin
-Todd
On Tue, Jan 04, 2005 at 02:13:36AM -0800, B. Derman wrote:
> Has anyone been able to "natively" install a 3.x version of RT on a
> "native" Mac OS X 10.3.x (I'm at 10.3.7) without having to update Perl
> and compile your own apache, etc.? I was unable to find any indication
> of an install on unmodified OS X in the archives.
>
> I know that there's a risk with attachments, but we don't attach any
> (binary) files and only use English, so I assume we'd be at minimal risk
> with OS X's Perl 5.8.1 and the DSO mod_perl given that OS X's Perl is now
> using a multi-threaded model (or maybe that's too much of a leap). Our
> use is very low-volume and quite specific, so I'm willing to take some
> risk.
>
> I gave a quick RT 3.2.2 install attempt, but received compile errors, so
> thought I'd see whether this is a known waste of time before going
> further. I currently have 3.0.3 installed, but can't afford the
> Herculean effort and associated time it took to get that version up 'n
> running on OS X 10.2.x.
> --
> -----------------------------------------------
> Bryan Derman Derman Enterprises Incorporated
> http://www.derman.com/
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From koos at kzdoos.xs4all.nl Tue Jan 4 09:21:55 2005
From: koos at kzdoos.xs4all.nl (Koos van den Hout)
Date: Tue, 4 Jan 2005 15:21:55 +0100
Subject: [rt-users] bug making tickets revert to owner 'nobody'
Message-ID: <20050104142155.GA29927@kzdoos.xs4all.nl>
(Bcc: to rt-bugs)
I received a complaint that RT was reverting tickets to owner 'nobody' on
replying to a ticket via a certain path.
I dug around and I think I have found the source, a bit of a problem the
way Tickets/Update.html calls Elements/SelectOwner and doesn't set the
default the way SelectOwner likes it which makes the selector revert to
'Nobody' as default (being the first choice).
I made local versions of those two files which seem to fix the problem (I
asked the local users to test it).
I'm not convinced this is the 'clean' or 'right' way to fix this problem,
but it works for us at the moment. It looks like the interface to
Elements/SelectOnwer is in a bit of change, making things confused.
Patches attached.
Koos van den Hout
--
Koos van den Hout, PGP keyid RSA/1024 0xCA845CB5 via keyservers
koos at kzdoos.xs4all.nl or DSS/1024 0xF0D7C263 -?)
Fax +31-30-2817051 Camp Wireless, wireless Internet access /\\
http://idefix.net/~koos/ at campsites http://www.camp-wireless.org/ _\_V
-------------- next part --------------
--- share/html/Elements/SelectOwner 2004-07-29 02:08:11.000000000 +0200
+++ local/html/Elements/SelectOwner 2005-01-04 14:59:35.000000000 +0100
@@ -49,7 +49,9 @@
%}
Id() == $Default) && "SELECTED" %> VALUE="<%$RT::Nobody->Id%>"><%$RT::Nobody->Name%>
%while ( my $User = $Users->Next()) {
+% if ($User->Id != $DefaultValue){
Id == $Default) && "SELECTED" %> VALUE="<%$User->Id()%>"><%$User->Name()%>
+% }
%}
@@ -80,6 +82,6 @@
$Default => undef
$User => undef
$TicketObj => undef
-$DefaultValue => 1
+$DefaultValue => undef
$DefaultLabel => "-"
%ARGS>
-------------- next part --------------
--- share/html/Ticket/Update.html 2004-07-29 02:08:11.000000000 +0200
+++ local/html/Ticket/Update.html 2005-01-04 15:04:20.000000000 +0100
@@ -60,7 +60,7 @@
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->Status), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
<&|/l&>Owner&>:
-<& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => $ARGS{'Owner'} &>
+<& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()), DefaultValue => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()) &>
<&|/l&>Worked&>: <&|/l&>minutes&>
% my $skip;
<& /Elements/Callback, _CallbackName => 'BeforeUpdateType', skip => \$skip, %ARGS &>
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From jec at rptec.ch Tue Jan 4 09:58:34 2005
From: jec at rptec.ch (Jean-Eric Cuendet)
Date: Tue, 04 Jan 2005 15:58:34 +0100
Subject: [rt-users] RT::Attribute unimplemented
Message-ID: <41DAAF1A.60808@rptec.ch>
Hi,
I have an error while building the Query : "Content like 'DreamWeaver'"
RT crash with an Unimplemented RT::Attribute::Name method:
457: else {
458: my ($package, $filename, $line);
459: ($package, $filename, $line) = caller;
460:
461: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n";
462: }
463:
464: }
465:
...
code stack:
/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm:461
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:99
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:91
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:106
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:137
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/SelectSearchesForObjects:58
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/EditSearches:70
/opt/rt-3.2.2-iris.ch/share/html/Search/Build.html:88
/opt/rt-3.2.2-iris.ch/share/html/autohandler:221
raw error
If I make a change like suggested by Jesse: changing $attr->Name by
$attr->__Value('Name') I have another similar error:
RT::Attribute::Description Unimplemented in HTML::Mason::Commands.
(/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/SelectSearchesForObjects
line 60)
context:
...
457: else {
458: my ($package, $filename, $line);
459: ($package, $filename, $line) = caller;
460:
461: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n";
462: }
463:
464: }
465:
...
code stack:
/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm:461
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/SelectSearchesForObjects:60
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/EditSearches:70
/opt/rt-3.2.2-iris.ch/share/html/Search/Build.html:88
/opt/rt-3.2.2-iris.ch/share/html/autohandler:221
raw error
Can anyone help me?
Thanks in advance.
-jec
--
Jean-Eric Cuendet
Riskpro Technologies SA
Av du 14 avril 1b, 1020 Renens Switzerland
Principal: +41 21 637 0110 Fax: +41 21 637 01 11
Direct: +41 21 637 0123
E-mail: jean-eric.cuendet at rptec.ch
http://www.rptec.ch
--------------------------------------------------------
From jec at rptec.ch Tue Jan 4 09:59:53 2005
From: jec at rptec.ch (Jean-Eric Cuendet)
Date: Tue, 04 Jan 2005 15:59:53 +0100
Subject: [rt-users] RT::Attribute unimplemented
Message-ID: <41DAAF69.4020309@rptec.ch>
Hi,
I have an error while building the Query : "Content like 'DreamWeaver'"
RT crash with an Unimplemented RT::Attribute::Name method:
457: else {
458: my ($package, $filename, $line);
459: ($package, $filename, $line) = caller;
460:
461: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n";
462: }
463:
464: }
465:
...
code stack:
/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm:461
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:99
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:91
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:106
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:137
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/SelectSearchesForObjects:58
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/EditSearches:70
/opt/rt-3.2.2-iris.ch/share/html/Search/Build.html:88
/opt/rt-3.2.2-iris.ch/share/html/autohandler:221
raw error
If I make a change like suggested by Jesse: changing $attr->Name by
$attr->__Value('Name') I have another similar error:
RT::Attribute::Description Unimplemented in HTML::Mason::Commands.
(/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/SelectSearchesForObjects
line 60)
context:
...
457: else {
458: my ($package, $filename, $line);
459: ($package, $filename, $line) = caller;
460:
461: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n";
462: }
463:
464: }
465:
...
code stack:
/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm:461
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/SelectSearchesForObjects:60
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/EditSearches:70
/opt/rt-3.2.2-iris.ch/share/html/Search/Build.html:88
/opt/rt-3.2.2-iris.ch/share/html/autohandler:221
raw error
Can anyone help me?
Thanks in advance.
-jec
--
Jean-Eric Cuendet
Riskpro Technologies SA
Av du 14 avril 1b, 1020 Renens Switzerland
Principal: +41 21 637 0110 Fax: +41 21 637 01 11
Direct: +41 21 637 0123
E-mail: jean-eric.cuendet at rptec.ch
http://www.rptec.ch
--------------------------------------------------------
From rt at tux.datalink.co.za Tue Jan 4 10:03:40 2005
From: rt at tux.datalink.co.za (Leon)
Date: Tue, 04 Jan 2005 17:03:40 +0200
Subject: [rt-users] RT3 on Interbase / Firebird?
Message-ID: <41DAB04C.1010503@tux.datalink.co.za>
I would like to know if there is anyone out there that has tried to get
RT3 to work on Interbase or firebird.
I ran into a Table Full on my MySQL attachments table and now I am
stuck. I have no idea how to increase the size of my DB or to remove old
attachments.
I am running RT 3.2.1.
I have attached my Config file, if there is someone that might be able
to help me...
Leon
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From lmw94002 at hotmail.com Tue Jan 4 10:49:59 2005
From: lmw94002 at hotmail.com (Mathew Walker)
Date: Tue, 04 Jan 2005 10:49:59 -0500
Subject: [rt-users] Undefined subroutine &Scalar::Util::weaken
In-Reply-To:
Message-ID:
Reading the Scalar::Util.pm I found this quote "By default Scalar::Util does
not export any subroutines"... This could explain my problem but what is the
proper way to correct it?
>From: "Mathew Walker"
>To: lmw94002 at hotmail.com, jesse at bestpractical.com
>CC: rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] Undefined subroutine &Scalar::Util::weaken
>Date: Fri, 31 Dec 2004 09:58:42 -0500
>
>if this helps... i have Scalar-List-Utils-1.14.
>
>raw trace:
>Undefined subroutine &Scalar::Util::weaken called at
>/opt/rt3/lib/RT/Action/Generic.pm line 104.
>
>
>Trace begun at
>/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line 131
>HTML::Mason::Exceptions::rethrow_exception('Undefined subroutine
>&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line
>104.^J') called at /opt/rt3/lib/RT/Action/Generic.pm line 104
>RT::Action::Generic::_Init('RT::Action::CreateTickets=HASH(0x9c7e6a4)',
>'CurrentUser', 'RT::CurrentUser=HASH(0x9c79cb8)') called at
>/opt/rt3/lib/RT/Action/Generic.pm line 79
>RT::Action::Generic::new('RT::Action::CreateTickets', 'CurrentUser',
>'RT::CurrentUser=HASH(0x9c79cb8)') called at
>/opt/rt3/share/html/Tools/Offline.html line 107
>HTML::Mason::Commands::__ANON__ at
>/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9c76890)')
>called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
>1074
>eval {...} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
>line 1068
>HTML::Mason::Request::comp(undef, undef) called at
>/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 760
>HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x9be7df0)')
>called at /opt/rt3/share/html/autohandler line 221
>HTML::Mason::Commands::__ANON__ at
>/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9a7b4dc)')
>called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
>1069
>eval {...} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
>line 1068
>HTML::Mason::Request::comp(undef, undef, undef) called at
>/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338
>eval {...} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
>line 338
>eval {...} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
>line 297
>HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9be7df0)')
>called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
>line 134
>eval {...} at
>/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 134
>HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9be7df0)')
>called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
>line 827
>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x883cf00)',
>'Apache::RequestRec=SCALAR(0x999da30)') called at /opt/rt3/bin/webmux.pl
>line 126
>eval {...} at /opt/rt3/bin/webmux.pl line 126
>RT::Mason::handler('Apache::RequestRec=SCALAR(0x999da30)') called at -e
>line 0
>eval {...} at -e line 0
>
From herb at oit.duke.edu Tue Jan 4 10:49:48 2005
From: herb at oit.duke.edu (Herb Commodore)
Date: Tue, 04 Jan 2005 10:49:48 -0500
Subject: [rt-users] software versions question
In-Reply-To: "Quark IT - Hilton Travis"'s message of "Tue,
4 Jan 2005 07:47:37 +1000"
References: <1E400555153D82468A9D54BEED3BD8E90DF9C2@server.QuarkIT.local>
Message-ID: <200501041549.j04FnmI7011119@oit.duke.edu>
I just got through migrating from RT 3.0.11 on a Centos 3.3 box
running MySQL 3.23.58-2.3 and httpd-2.0.46-44.ent.centos.2 to RT 3.2.2
on a different machine with the same software. httpd-2.0.46 is
Apache2. We've been running RT under apache 2 for a few months now
without trouble, using FastCGI.The problems and solutions I
encountered in this migration:
Permissions & owner for the fastcgi tmp directory: httpd was bombing
because it could not write to the fastcgi/dynamic directory. I ended
up making those two directories mode 777 owned by apache:apache. (rt3 is a
member of the apache group). Yes, the mode is not conducive to
filesystem security, but we don't allow anyone else on the box. (and
if anyone unauthorized does make it to the machine, I don't think the
mode on a directory really matters to those intruders).
Database errors: [error] [client 152.3.XXX.XXX] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: DBD::mysql::db rollback
failed: Warning: Some non-transactional changed tables couldn't be rolled back at /usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 716., referer: https://machine.duke.edu/rt3/Ticket/Display.html?id=12469
Solution: our old RT3 database tables were of the type MyISAM and, Innodb
is not enabled by default with FC2/Centos 3.3/Redhat's mysql-server
3.23 package. /etc/my.cnf needed to be mofied (example only, very
system dependant with regards to memory size):
# RT3 uses InnoDB
innodb_data_file_path=ibdata1:500M:autoextend
set-variable=innodb_buffer_pool_size=1G
set-variable=innodb_additional_mem_pool_size=20M
and the sql server restarted. See the documentation on dev.mysql.org
on the various Innodb variables which can be tuned to your specific
installations.
Then all of the tables needed to have their table types changed from
MyISAM to Innodb. You can cut and paste the following and then do:
mysql -u -p rt3 < alter_tables.txt
alter table ACL type=Innodb;
alter table Attachments type=Innodb;
alter table CachedGroupMembers type=Innodb;
alter table CustomFieldValues type=Innodb;
alter table CustomFields type=Innodb;
alter table GroupMembers type=Innodb;
alter table Groups type=Innodb;
alter table Links type=Innodb;
alter table Principals type=Innodb;
alter table Queues type=Innodb;
alter table ScripActions type=Innodb;
alter table ScripConditions type=Innodb;
alter table Scrips type=Innodb;
alter table Templates type=Innodb;
alter table TicketCustomFieldValues type=Innodb;
alter table Tickets type=Innodb;
alter table Transactions type=Innodb;
alter table Users type=Innodb;
alter table sessions type=Innodb;
Depending on when you ran the "upgrade" scripts specified in the RT
documentation, you might also have to alter the Attributes table as
well. MySQL does not tell you if it can not create a table of the type
Innodb; if its not able to create that type, it will silently create
the tables of type MyISAM.
Problem: Testing installation of RT. Initial tests were done via incoming
mail from address foo at . User baz which logged into the web inteface was
recognized by RT has having mail address foo at . When baz tried to update
tickets created by foo@, expecting an email message to be generated,
RT failed, stating no recipients were found.
Solution: multiple bogus accounts created to send mail to RT and baz was
able to answer w/o problem. I probably could have changed
Set($NotifyActor, 0) in RT_SiteConfig.pm, but, in the end, it would
not have allowed the thoroughness of testing with multiple accounts.
Hope this helps someone...
-- Herb
"Quark IT - Hilton Travis" writes:
> Hi Stephen,
>
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
> > Of Stephen Hancock
> > Sent: Tuesday, 4 January 2005 06:47
> >
> > Since RT 3.2.3 is due out this week and soon to be
> > followed by 3.2.4, will they be supporting mysql
> > 4.1x now? Will there be any other changes in
> > software version support?
> >
> > Maybe support is the wrong way to phrase this.
> >
> > Are there still problems with the newer versions of
> > mysql? (specifically) and other programs. While
> > support may not be available for them, I am really
> > interested in whether the apps will run under the
> > new versions or not. There is much conflicting
> > information on versions and configurations
> > throughout the Wiki docs and the README's.
>
> I agree with the conflicting information in the documentation - for a
> person such as myself - who is infinitely more comfortable getting my
> hands dirty with an AD configuration and design than compiling packages
> on a Linux box (however, not shy to try), the contradictions make RT
> rather difficult to come to grips with. For example, "use apache 2"
> then "don't use apache 2" and "use the latest mysql" versus "don't use
> mysql 4.1.x" and the "create a Linux group called 'rt'" to the debian
> package not actually creating this group upon installation, and also the
> Debian install instructions themselves not being too sure if they were
> written for postgresql or mysql as the *default* database.
>
> If we could clear this up (and I say "we" because I'm interested in
> helping where I can if RT proves to be the product Quark IT will use)
> then RT would likely become an easier application to install, resulting
> in less "newbie" questions asking about the basics that *should* be
> covered clearly in the docs.
>
> --
>
> Regards,
>
> Hilton Travis Phone: +61 (0)7 3344 3889
> (Brisbane, Australia) Phone: +61 (0)419 792 394
> Manager, Quark IT http://www.quarkit.com.au
> Quark AudioVisual http://www.quarkav.net
>
> http://www.threatcode.com/ <-- its now time to shame poor coders
> into writing code that is acceptable for use on today's networks
>
> War doesn't determine who is right. War determines who is left.
>
> This document and any attachments are for the intended recipient
> only. It may contain confidential, privileged or copyright
> material which must not be disclosed or distributed.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
Herb Commodore +1.919.660.6951
IT Security Office, OIT, Duke University
Box 90132, Durham NC 27708-0132 USA
From murphy at genome.chop.edu Tue Jan 4 11:12:48 2005
From: murphy at genome.chop.edu (Kevin Murphy)
Date: Tue, 4 Jan 2005 11:12:48 -0500
Subject: [rt-users] Is RT 3.x on unmodified OS X 10.3.x possible?
In-Reply-To:
References:
Message-ID: <79C422E2-5E6B-11D9-BA3F-0003930D3626@genome.chop.edu>
On Jan 4, 2005, at 5:13 AM, B. Derman wrote:
> I gave a quick RT 3.2.2 install attempt, but received compile errors,
> so
> thought I'd see whether this is a known waste of time before going
> further.
Bryan,
I'm running RT 3.2 on OS X 10.2 (not 10.3), and furthermore I compiled
perl, apache and mod_perl myself.
I do recall this being rather a pain.
Below are my notes from a year ago (thanks, RT!), in case they are
helpful in *supplementing* other instructions. Take my notes with a
grain of salt, because I am not really a professional sysadmin, and
furthermore, software changes all the time.
Kevin Murphy
- - -
To prepare for this, I took a snapshot of my current perl modules using
CPAN's
autobundle command:
perl -MCPAN -e shell
cpan> autobundle
which in this case created a file: /Users/murphy/.cpan/Bundle/
Snapshot_2004_01_20_00.pm
After installing 5.8.3, I probably won't have to use this bundle, but
it might be safest to
to so, by: 'install Bundle::Snapshot_2004_01_20_00' from inside perl
-MCPAN.
-1) First, I installed perl 5.8.3 from source; just follow instructions.
[post hoc note: I usually say good-bye to Apple's version of Perl; not
sure if this is a good idea or not. I install perl into /usr/local
(the default) and rename /usr/bin/perl to something else to avoid
complications.]
-1b) I actually did a restore of the snapshot bundle of installed
modules I took before
the 5.8.3 upgrade. ('install Bundle::Snapshot_whatever' on the CPAN
module command
line) -- note that this did not actually get everything, I'm not sure
why: see step 1)
below.
0) I installed mod_perl by following the instructions, i.e.:
perl Makefile.PL APACHE_SRC=../apache_x.x.x/src USE_APACI=1 DO_HTTPD=1 \
EVERYTHING=1
make && make test && make install
Then cd ../apache-3.1.29/, and I ran the following script (.
./config.kevin):
CC="cc" \
CFLAGS=" -pipe -fno-common -DPERL_DARWIN -no-cpp-precomp
-fno-strict-aliasing"
\
./configure \
"--with-layout=Apache" \
"--enable-module=so" \
"--activate-module=src/modules/perl/libperl.a" \
"--disable-rule=EXPAT" \
"--disable-shared=perl" \
"--without-execstrip" \
"--enable-module=proxy" \
"--disable-shared=proxy" \
"--enable-module=rewrite" \
"--disable-shared=rewrite"
1) Taking a snapshot of currently installed modules via the CPAN module
and restoring
it after upgrading to perl 5.8.3 did not seem to include all the module
dependencies of
RT. To get everything, I had to do:
sudo perl sbin/rt-test-dependencies --with-postgres --with-modperl1
--install
(and then do a plain: perl sbin/rt-test-dependencies --with-postgres
--with-modperl1
to make sure everything worked).
1b) REMEMBER to put /usr/local/apache/bin at the FRONT of your path
before installing
any perl modules that might try to interact with Apache, i.e. before
running perl -
MCPAN -e shell or using the rt-test-dependencies script.
[post hoc note: if you do a standard apache install from source into
the default location (/usr/local), always remember that you have
/usr/sbin/apachectl and /usr/sbin/httpd hanging around to trip you up -
maybe best to rename them and create links into /usr/local.]
2) Everything did NOT work in the rt-test-dependencies step.
2a) In particular, I had to install Apache::TestRun by hand (I wound up
doing a force
install) -- but that was before I caught onto the trick of putting
/usr/local/apache/bin at
the front of my path. There might have been a problem of using the
actual httpd.conf
file - which requires that apache be run as root. These Apache perl
modules that
require running httpd to test are a pain, because they don't work so
well if you run them
as root.
2b) I had to install libapreq (obtained from CPAN) by hand. Mother,
what a pain. The
key was realizing I had to read INSTALL.MacOSX and clue into using:
./configure --with-apache-includes=/usr/local/apache/includes
make
sudo make install
# and then
perl Makefile.PL -apxs /usr/local/apache/bin/apxs
make
make test
sudo make install
From Rich.West at wesmo.com Tue Jan 4 11:52:18 2005
From: Rich.West at wesmo.com (Rich West)
Date: Tue, 04 Jan 2005 11:52:18 -0500
Subject: [rt-users] Mod_FastCgi and RT
In-Reply-To: <1103648557.29075.22.camel@les-home.futuresource.com>
References: <41C75642.7070107@wesmo.com>
<1103648557.29075.22.camel@les-home.futuresource.com>
Message-ID: <41DAC9C2.1000702@wesmo.com>
I did manage to fix the problem. It seems that it was directly related
to the load average and the heavy load on the MySQL server caused by
spamassassin and it's overly HUGE bayes database.
It seems that, because of the load and delays, apache wasn't able to
properly fork and change ownership of the process in some mystical
timeperiod. Because it took so long, the parent process considered that
child defunct, and just let it sit there.
Once I disabled the MySQL bayes database for SpamAssassin, everything
else started working properly.
Thanks for all of those who offered their ideas and comments. I'm
happily back to running multiple RT instances with mod_fastcgi. :)
-Rich
>I'm running a current FC2 with mod_fastcgi 2.4.2 (which I think came
>from (http://www.wesmo.com/redhat/i386/mod_fastcgi-2.4.2-1.i386.rpm),
>thanks, and it is running in a virtualhost with no problem.
>
>
>>So, if I disable the FastCgiServer processes (just commenting them out)
>>and start up the server, everything comes up just fine.. If I have the
>>FastCgiServer processes enabled, then 2 or 3 of forked web server
>>processes run as apache, the rest run as root..
>>
>>
>
>Oh - you have more than one RT instance... What happens if you only
>run one? My FastCgiServer statement is in the global section but the
>scriptalias and AddHandler that invoke it are in a virtualhost.
>
>
>>Is this just us?! Could this be kernel related? I've personally been
>>using RT with mod_fastcgi for ages.. it is just plain odd that it has
>>tanked out on us like this.
>>
>>
>
>You may be the only one running multiple instances of RT in one httpd.
>
From jesse at bestpractical.com Tue Jan 4 12:46:41 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 4 Jan 2005 12:46:41 -0500
Subject: [rt-users] bug making tickets revert to owner 'nobody'
In-Reply-To: <20050104142155.GA29927@kzdoos.xs4all.nl>
References: <20050104142155.GA29927@kzdoos.xs4all.nl>
Message-ID: <20050104174641.GC24460@bestpractical.com>
On Tue, Jan 04, 2005 at 03:21:55PM +0100, Koos van den Hout wrote:
>
> (Bcc: to rt-bugs)
>
> I received a complaint that RT was reverting tickets to owner 'nobody' on
> replying to a ticket via a certain path.
Koos,
What version of RT are you working with?
Jesse
> I dug around and I think I have found the source, a bit of a problem the
> way Tickets/Update.html calls Elements/SelectOwner and doesn't set the
> default the way SelectOwner likes it which makes the selector revert to
> 'Nobody' as default (being the first choice).
>
> I made local versions of those two files which seem to fix the problem (I
> asked the local users to test it).
>
> I'm not convinced this is the 'clean' or 'right' way to fix this problem,
> but it works for us at the moment. It looks like the interface to
> Elements/SelectOnwer is in a bit of change, making things confused.
>
> Patches attached.
>
> Koos van den Hout
>
> --
> Koos van den Hout, PGP keyid RSA/1024 0xCA845CB5 via keyservers
> koos at kzdoos.xs4all.nl or DSS/1024 0xF0D7C263 -?)
> Fax +31-30-2817051 Camp Wireless, wireless Internet access /\\
> http://idefix.net/~koos/ at campsites http://www.camp-wireless.org/ _\_V
> --- share/html/Elements/SelectOwner 2004-07-29 02:08:11.000000000 +0200
> +++ local/html/Elements/SelectOwner 2005-01-04 14:59:35.000000000 +0100
> @@ -49,7 +49,9 @@
> %}
> Id() == $Default) && "SELECTED" %> VALUE="<%$RT::Nobody->Id%>"><%$RT::Nobody->Name%>
> %while ( my $User = $Users->Next()) {
> +% if ($User->Id != $DefaultValue){
> Id == $Default) && "SELECTED" %> VALUE="<%$User->Id()%>"><%$User->Name()%>
> +% }
> %}
>
>
> @@ -80,6 +82,6 @@
> $Default => undef
> $User => undef
> $TicketObj => undef
> -$DefaultValue => 1
> +$DefaultValue => undef
> $DefaultLabel => "-"
> %ARGS>
> --- share/html/Ticket/Update.html 2004-07-29 02:08:11.000000000 +0200
> +++ local/html/Ticket/Update.html 2005-01-04 15:04:20.000000000 +0100
> @@ -60,7 +60,7 @@
>
> <& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->Status), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
> <&|/l&>Owner&>:
> -<& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => $ARGS{'Owner'} &>
> +<& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()), DefaultValue => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()) &>
> <&|/l&>Worked&>: <&|/l&>minutes&>
> % my $skip;
> <& /Elements/Callback, _CallbackName => 'BeforeUpdateType', skip => \$skip, %ARGS &>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
--
From jlee110 at yahoo.com Tue Jan 4 14:36:36 2005
From: jlee110 at yahoo.com (James Lee)
Date: Tue, 4 Jan 2005 11:36:36 -0800 (PST)
Subject: [rt-users] can't create new user in RT3.2.2
Message-ID: <20050104193636.57434.qmail@web51710.mail.yahoo.com>
hi,
i'm using RT3.2.2 with oracle 9 as the database. i
have a problem with creating new account in RT. i
used root as the login and under the configuration
link on the left side, i select 'Users' -> 'New user'.
i proceed to enter the new account information. i
also checked 'let this user access RT' and 'let this
use be granted rights'. when i click submit i get the
following error: 'User could not be created: Could not
create user'. i also sees the following error in the
log....
[Tue Jan 4 19:33:26 2005] [error]: Could not create a
new user -
(/ora2/ORACLE/RT3/lib/RT/User_Overlay.pm:260)
does anyone have any ideas on what the problem might
be? thanks
jim
__________________________________
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From sturner at MIT.EDU Tue Jan 4 14:48:24 2005
From: sturner at MIT.EDU (Stephen Turner)
Date: Tue, 04 Jan 2005 14:48:24 -0500
Subject: [rt-users] can't create new user in RT3.2.2
In-Reply-To: <20050104193636.57434.qmail@web51710.mail.yahoo.com>
Message-ID: <5.2.1.1.2.20050104144615.01f6efc0@po14.mit.edu>
At Tuesday 1/4/2005 02:36 PM, James Lee wrote:
>hi,
>i'm using RT3.2.2 with oracle 9 as the database. i
>have a problem with creating new account in RT. i
>used root as the login and under the configuration
>link on the left side, i select 'Users' -> 'New user'.
> i proceed to enter the new account information. i
>also checked 'let this user access RT' and 'let this
>use be granted rights'. when i click submit i get the
>following error: 'User could not be created: Could not
>create user'. i also sees the following error in the
>log....
>[Tue Jan 4 19:33:26 2005] [error]: Could not create a
>new user -
>(/ora2/ORACLE/RT3/lib/RT/User_Overlay.pm:260)
Do you see ORA-12704 in the RT log? And are you using DBD::Oracle 1.16? If
so, you may have hit a known problem that I don't think has been solved
yet. A workaround seems to be to go back to DBD::Oracle 1.15.
Steve
From edward.vielmetti at gmail.com Tue Jan 4 14:52:57 2005
From: edward.vielmetti at gmail.com (Edward Vielmetti)
Date: Tue, 4 Jan 2005 14:52:57 -0500
Subject: [rt-users] support queue metrics from RT
In-Reply-To: <5.2.1.1.2.20050104144615.01f6efc0@po14.mit.edu>
References: <20050104193636.57434.qmail@web51710.mail.yahoo.com>
<5.2.1.1.2.20050104144615.01f6efc0@po14.mit.edu>
Message-ID: <343d895505010411527aa92a81@mail.gmail.com>
I'd like to generate some metrics from RT to
see how various queues are doing. This
might be things like
- per-user breakdown of tickets answered
- per-queue % of tickets closed same day
and other things you'd look at to get a
general day by day health of a support
organization.
Does anyone have any suggestions of
tools that do this already, or a place to
start?
thanks
Ed
Edward Vielmetti
edward.vielmetti at gmail.com
From koos at kzdoos.xs4all.nl Tue Jan 4 14:58:50 2005
From: koos at kzdoos.xs4all.nl (Koos van den Hout)
Date: Tue, 4 Jan 2005 20:58:50 +0100
Subject: [rt-users] bug making tickets revert to owner 'nobody'
In-Reply-To: <20050104174641.GC24460@bestpractical.com>
References: <20050104142155.GA29927@kzdoos.xs4all.nl>
<20050104174641.GC24460@bestpractical.com>
Message-ID: <20050104195850.GA12704@kzdoos.xs4all.nl>
Quoting Jesse Vincent who wrote on Tue, Jan 04, 2005 at 12:46:41PM -0500:
> > I received a complaint that RT was reverting tickets to owner 'nobody' on
> > replying to a ticket via a certain path.
>
> Koos,
> What version of RT are you working with?
rt-3.2.2 (latest and greatest)
it was a 'make upgrade' from an rt-3-0-7 install.
Koos van den Hout
--
Koos van den Hout, PGP keyid RSA/1024 0xCA845CB5 via keyservers
koos at kzdoos.xs4all.nl or DSS/1024 0xF0D7C263 -?)
Fax +31-30-2817051 Camp Wireless, wireless Internet access /\\
http://idefix.net/~koos/ at campsites http://www.camp-wireless.org/ _\_V
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From jesse at bestpractical.com Tue Jan 4 15:07:48 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 4 Jan 2005 15:07:48 -0500
Subject: [rt-users] bug making tickets revert to owner 'nobody'
In-Reply-To: <20050104142155.GA29927@kzdoos.xs4all.nl>
References: <20050104142155.GA29927@kzdoos.xs4all.nl>
Message-ID: <20050104200748.GG24460@bestpractical.com>
On Tue, Jan 04, 2005 at 03:21:55PM +0100, Koos van den Hout wrote:
>
> (Bcc: to rt-bugs)
>
> I received a complaint that RT was reverting tickets to owner 'nobody' on
> replying to a ticket via a certain path.
By "Certain path" do you mean any reply or comment?
>
> I dug around and I think I have found the source, a bit of a problem the
> way Tickets/Update.html calls Elements/SelectOwner and doesn't set the
> default the way SelectOwner likes it which makes the selector revert to
> 'Nobody' as default (being the first choice).
>
> I made local versions of those two files which seem to fix the problem (I
> asked the local users to test it).
>
> I'm not convinced this is the 'clean' or 'right' way to fix this problem,
> but it works for us at the moment. It looks like the interface to
> Elements/SelectOnwer is in a bit of change, making things confused.
>
> Patches attached.
>
> Koos van den Hout
>
> --
> Koos van den Hout, PGP keyid RSA/1024 0xCA845CB5 via keyservers
> koos at kzdoos.xs4all.nl or DSS/1024 0xF0D7C263 -?)
> Fax +31-30-2817051 Camp Wireless, wireless Internet access /\\
> http://idefix.net/~koos/ at campsites http://www.camp-wireless.org/ _\_V
> --- share/html/Elements/SelectOwner 2004-07-29 02:08:11.000000000 +0200
> +++ local/html/Elements/SelectOwner 2005-01-04 14:59:35.000000000 +0100
> @@ -49,7 +49,9 @@
> %}
> Id() == $Default) && "SELECTED" %> VALUE="<%$RT::Nobody->Id%>"><%$RT::Nobody->Name%>
> %while ( my $User = $Users->Next()) {
> +% if ($User->Id != $DefaultValue){
> Id == $Default) && "SELECTED" %> VALUE="<%$User->Id()%>"><%$User->Name()%>
> +% }
> %}
>
>
> @@ -80,6 +82,6 @@
> $Default => undef
> $User => undef
> $TicketObj => undef
> -$DefaultValue => 1
> +$DefaultValue => undef
> $DefaultLabel => "-"
> %ARGS>
> --- share/html/Ticket/Update.html 2004-07-29 02:08:11.000000000 +0200
> +++ local/html/Ticket/Update.html 2005-01-04 15:04:20.000000000 +0100
> @@ -60,7 +60,7 @@
>
> <& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->Status), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
> <&|/l&>Owner&>:
> -<& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => $ARGS{'Owner'} &>
> +<& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()), DefaultValue => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()) &>
> <&|/l&>Worked&>: <&|/l&>minutes&>
> % my $skip;
> <& /Elements/Callback, _CallbackName => 'BeforeUpdateType', skip => \$skip, %ARGS &>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
--
From mtaylor at real.com Tue Jan 4 15:11:40 2005
From: mtaylor at real.com (Mark Taylor)
Date: Tue, 04 Jan 2005 12:11:40 -0800
Subject: [rt-users] ldap auth failing
In-Reply-To: <20050101155536.GE11055@chaka.net>
References: <41D5D1A4.6070206@real.com> <20050101155536.GE11055@chaka.net>
Message-ID: <41DAF87C.9080309@real.com>
nothing happened with
perl -MNet::LDAP -e 0
prompt returned. However, NET::LDAP is in the $INC path
(/usr/share/perl5/NET/LDAP.pm).
reinstalled perl-ldap with no effect.
this is rt3.0 on Debian, Perl 5
thanks
mt
Todd Chapman wrote:
>Perhaps Net::LDAP is not loading. What happens when you run:
>
>perl -MNet::LDAP -e 0;
>
>-Todd
>
>On Fri, Dec 31, 2004 at 02:24:36PM -0800, Mark Taylor wrote:
>
>
>>when I attempt to login as 'root', the first attempt produces this
>>message (the second succeeds). I assume the success on the second try
>>results from a fallback to local auth. Logging in as a known user fails
>>without any error message. I'm not seeing any authentication attempt on
>>the ldap server.
>>
>>error: Can't locate object method "new" via package "Net::LDAP"
>>(perhaps you forgot to load "Net::LDAP"?) at
>>/usr/share/request-tracker3/lib/RT/User_Local.pm line 65.
>>context:
>>...
>>61: $RT::Logger->info("Using External Authentication\n");
>>62: use Net::LDAP;
>>63:
>>64: my $mesg;
>>65: my $ldap = Net::LDAP->new($RT::LdapServer, version=>3) or
>>$RT::Logger->critical("GetExternalUserWithLDAP: " . "Cannot connect to
>>LDAP'\n"), return 0;
>>66:
>>67: # Iseem to have problems is I try and bind with a NULL username by
>>hand
>>68: # So this now checks to see if we are really going to bind with a
>>69: # username.
>>...
>>code stack: /usr/share/request-tracker3/lib/RT/User_Local.pm:65
>>/usr/share/request-tracker3/lib/RT/CurrentUser.pm:273
>>/usr/share/request-tracker3/html/autohandler:172
>>raw error
>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>
>>
>
>
>
>
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From jlee110 at yahoo.com Tue Jan 4 16:18:45 2005
From: jlee110 at yahoo.com (James Lee)
Date: Tue, 4 Jan 2005 13:18:45 -0800 (PST)
Subject: [rt-users] can't create new user in RT3.2.2
In-Reply-To: <5.2.1.1.2.20050104144615.01f6efc0@po14.mit.edu>
Message-ID: <20050104211846.9495.qmail@web51703.mail.yahoo.com>
that did the trick. i replaced DBD::Oracle 1.16 with
DBD::Oracle 1.15 and i can create new users now.
thanks a lot for your help.
jim
--- Stephen Turner wrote:
> Do you see ORA-12704 in the RT log? And are you
> using DBD::Oracle 1.16? If
> so, you may have hit a known problem that I don't
> think has been solved
> yet. A workaround seems to be to go back to
> DBD::Oracle 1.15.
>
> Steve
>
>
>
__________________________________
Do you Yahoo!?
The all-new My Yahoo! - Get yours free!
http://my.yahoo.com
From jesse at bestpractical.com Tue Jan 4 16:23:30 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 4 Jan 2005 16:23:30 -0500
Subject: [rt-users] can't create new user in RT3.2.2
In-Reply-To: <20050104211846.9495.qmail@web51703.mail.yahoo.com>
References: <5.2.1.1.2.20050104144615.01f6efc0@po14.mit.edu>
<20050104211846.9495.qmail@web51703.mail.yahoo.com>
Message-ID: <20050104212329.GO24460@bestpractical.com>
On Tue, Jan 04, 2005 at 01:18:45PM -0800, James Lee wrote:
> that did the trick. i replaced DBD::Oracle 1.16 with
> DBD::Oracle 1.15 and i can create new users now.
> thanks a lot for your help.
> jim
I've gotten a testcase of the 1.16 bug down to the creation of a single
attachment, but not much further than that. I needed to buy new hardware
to run oracle, which is part of what's cause the slow progress. But
we're getting ever closer.
-j
>
> --- Stephen Turner wrote:
>
> > Do you see ORA-12704 in the RT log? And are you
> > using DBD::Oracle 1.16? If
> > so, you may have hit a known problem that I don't
> > think has been solved
> > yet. A workaround seems to be to go back to
> > DBD::Oracle 1.15.
> >
> > Steve
> >
> >
> >
>
>
>
>
> __________________________________
> Do you Yahoo!?
> The all-new My Yahoo! - Get yours free!
> http://my.yahoo.com
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
From luiz at eaprender.com.br Tue Jan 4 18:06:45 2005
From: luiz at eaprender.com.br (Luiz Henrique Ozaki)
Date: Tue, 04 Jan 2005 21:06:45 -0200
Subject: [rt-users] Alias issue in alias pgsql mapping
Message-ID: <41DB2185.1000100@eaprender.com.br>
Hi,
Im using pgsql map-type for aliasing in my server.
In main.cf: virtual_alias_maps =
pgsql:/etc/postfix/pgsql_virtual_alias_maps.cf
How can I make the mail gateway working in this situation ?
Regards,
--
[]'s
Luiz Henrique Ozaki
From koos at kzdoos.xs4all.nl Tue Jan 4 17:40:36 2005
From: koos at kzdoos.xs4all.nl (Koos van den Hout)
Date: Tue, 4 Jan 2005 23:40:36 +0100
Subject: [rt-users] bug making tickets revert to owner 'nobody'
In-Reply-To: <20050104200748.GG24460@bestpractical.com>
References: <20050104142155.GA29927@kzdoos.xs4all.nl>
<20050104200748.GG24460@bestpractical.com>
Message-ID: <20050104224035.GA20281@kzdoos.xs4all.nl>
Quoting Jesse Vincent who wrote on Tue, Jan 04, 2005 at 03:07:48PM -0500:
> > I received a complaint that RT was reverting tickets to owner 'nobody' on
> > replying to a ticket via a certain path.
>
> By "Certain path" do you mean any reply or comment?
I mean a certain path of execution. This particular user does not like 'RT
Home' so he clicks on the number of new tickets in the queue (and reloads
that)
this results in the search
/Search/Listing.html?ValueOfStatus=new&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=4&RowsPerPage=50&NewSearch=1
then he picks a ticket ( /Ticket/Display.html?id=2045 ), selects 'Take' (
/Ticket/Display.html?Action=Take&id=2045 ) and 'Reply' (
/Ticket/Update.html?id=2045&QuoteTransaction=11603&Action=Respond
)
there the 'nobody' owner showed (which shouldn't happen after the 'take')
Koos
--
Koos van den Hout, PGP keyid RSA/1024 0xCA845CB5 via keyservers
koos at kzdoos.xs4all.nl or DSS/1024 0xF0D7C263 -?)
Fax +31-30-2817051 Camp Wireless, wireless Internet access /\\
http://idefix.net/~koos/ at campsites http://www.camp-wireless.org/ _\_V
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From list at haspers.nl Tue Jan 4 17:30:47 2005
From: list at haspers.nl (Haspers)
Date: Tue, 4 Jan 2005 23:30:47 +0100
Subject: [rt-users] RT::Queue::QueueNumber Unimplemented in
HTML::Mason::Commands
Message-ID:
Hi all,
I couldn't find anything about the 'Unimplemented in HTML::Mason::Commands'
error I receive. What I'm trying to do is the following:
* I've added an extra field to the database table 'Queues' named
'QueueNumer'
What I'm trying to do now is to use this field in RT. However, whatever I
try to use this field I get the RT::Queue::QueueNumber Unimplemented in
HTML::Mason::Commands error.
For example somewhere in Elements/Quicksearch by using:
$queue->QueueNumber ($queue is defined in Quicksearch and working for the
other fields).
Can someone help me out with this (minor) problem. I have looked around but
couldn't find documention on how to implement new database field.
Thx,
Rolph
From rt at chaka.net Tue Jan 4 18:16:16 2005
From: rt at chaka.net (Todd Chapman)
Date: Tue, 4 Jan 2005 18:16:16 -0500
Subject: [rt-users] RT::Queue::QueueNumber Unimplemented in
HTML::Mason::Commands
In-Reply-To:
References:
Message-ID: <20050104231616.GB22193@chaka.net>
You can't just add a file to a table. You need to define
the subroutine in Queue_Overlay.pm or Queue_Local.pm.
It might be better to use Attributes for what you are doing.
Then again, some callbacks may need to be added for displaying/
editing callbacks.
-Todd
On Tue, Jan 04, 2005 at 11:30:47PM +0100, Haspers wrote:
> Hi all,
>
> I couldn't find anything about the 'Unimplemented in HTML::Mason::Commands'
> error I receive. What I'm trying to do is the following:
>
> * I've added an extra field to the database table 'Queues' named
> 'QueueNumer'
>
> What I'm trying to do now is to use this field in RT. However, whatever I
> try to use this field I get the RT::Queue::QueueNumber Unimplemented in
> HTML::Mason::Commands error.
>
> For example somewhere in Elements/Quicksearch by using:
>
> $queue->QueueNumber ($queue is defined in Quicksearch and working for the
> other fields).
>
> Can someone help me out with this (minor) problem. I have looked around but
> couldn't find documention on how to implement new database field.
>
> Thx,
>
> Rolph
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From djimenez at pobox.com Tue Jan 4 19:18:13 2005
From: djimenez at pobox.com (Daniel Jimenez)
Date: Tue, 04 Jan 2005 18:18:13 -0600
Subject: [rt-users] Update
Message-ID: <41DB3245.8010300@pobox.com>
Okay, so I've managed to get the HTML error stripped down a bit. When a
user sends an HTML email from Outlook in I still get this:
Jan 4 18:10:37 src at johnny5 sm-mta[20906]: j050AXJJ020905:
to="|rt-mailgate --queue support --action correspond --url
http://rt.domain.net/", ctladdr= (2/0),
delay=00:00:03, xdelay=00:00:03, mailer=prog, pri=32461, dsn=4.0.0,
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
--
Daniel Jimenez
djimenez[at]pobox[dot]com
From matthew.watson at staff.netspace.net.au Tue Jan 4 22:39:27 2005
From: matthew.watson at staff.netspace.net.au (Matthew Watson)
Date: Wed, 5 Jan 2005 14:39:27 +1100
Subject: [rt-users] Query builder losing the query
Message-ID: <56F211C5E3F24F47B103EA1B253822BE243F1B@vic-cr-ex1.staff.netspace.net.au>
Hi,
I seem to recalled seeing this before, but I couldn't find it in my
history. So I apologise if this has been over.
I am running RT 3.2.2
I notice, when you build a search, then click on a ticket, then go back
to the Query Builder, the query is gone.
Now, firstly I'm unclear if this is a problem, or if this is how rt3 is
meant to work (it doesn't work like this is rt2). And
Secondly, if it is an issue, is there a fix floating around for it?
Cheers.
Regards
--
Matthew Watson
Netspace Online Systems
(03) 98110010
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From jesse at bestpractical.com Tue Jan 4 22:56:15 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 4 Jan 2005 22:56:15 -0500
Subject: [rt-users] Query builder losing the query
In-Reply-To: <56F211C5E3F24F47B103EA1B253822BE243F1B@vic-cr-ex1.staff.netspace.net.au>
References: <56F211C5E3F24F47B103EA1B253822BE243F1B@vic-cr-ex1.staff.netspace.net.au>
Message-ID: <20050105035615.GS24460@bestpractical.com>
On Wed, Jan 05, 2005 at 02:39:27PM +1100, Matthew Watson wrote:
> Hi,
>
>
>
> I seem to recalled seeing this before, but I couldn't find it in my
> history. So I apologise if this has been over.
>
>
>
> I am running RT 3.2.2
>
>
Try the 3.2.3 prerelease?
>
> I notice, when you build a search, then click on a ticket, then go back
> to the Query Builder, the query is gone.
>
>
>
> Now, firstly I'm unclear if this is a problem, or if this is how rt3 is
> meant to work (it doesn't work like this is rt2). And
>
> Secondly, if it is an issue, is there a fix floating around for it?
>
>
>
> Cheers.
>
>
>
>
>
> Regards
>
>
>
> --
>
> Matthew Watson
>
> Netspace Online Systems
>
> (03) 98110010
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
--
From rt at tux.datalink.co.za Wed Jan 5 01:34:38 2005
From: rt at tux.datalink.co.za (Leon)
Date: Wed, 05 Jan 2005 08:34:38 +0200
Subject: [rt-users] Attachemnts outside the database...
Message-ID: <41DB8A7E.7070907@tux.datalink.co.za>
Has there been any talk of having the attachments on the file system,
rather than inside a database table ?
My Attachments table has reached 4 gig and now I am sitting with a
problem. We have a product that used to store the files inside a
database, but we have changed this, putting the files on the file. It
gave the system a big performance increase and database recovery much
easier.
Leon
From mle at Niku.com Wed Jan 5 02:01:59 2005
From: mle at Niku.com (Mai Le)
Date: Tue, 4 Jan 2005 23:01:59 -0800
Subject: [rt-users] Permission Error message eventhough changes were saved
Message-ID: <57D9A9C0457AEF4CB1125E91E652DF9C0111E599@RWC-EXCHANGE-VS.Niku.com>
Hi All,
I'm running RT 3.4.0rc1. It's running great. I need to run this
version since it has better options with custom fields -- allowing me to
have unprivilleged users to see custom fields. However, I have a
question. I'm not sure if I'm doing something wrong.
I gave "Everyone" -> Modify Self Rights. Whenever someone try to modify
any information on his/herself, RT will give out an error "Permission
Denied". However, the changes did go through fine. Is this a bug ? Or
I'm missing some rights for Everyone
Any help would be greatly appreciated.
Thanks
Mai Le
CONFIDENTIALITY NOTICE: The information contained in this message and
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addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination, copying, or other use of this
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From rt at tux.datalink.co.za Wed Jan 5 02:56:20 2005
From: rt at tux.datalink.co.za (Leon)
Date: Wed, 05 Jan 2005 09:56:20 +0200
Subject: [rt-users] RT3 on Interbase / Firebird?
In-Reply-To: <41DAB04C.1010503@tux.datalink.co.za>
References: <41DAB04C.1010503@tux.datalink.co.za>
Message-ID: <41DB9DA4.1070203@tux.datalink.co.za>
For future reference:
My InnoDB Index was full . I just had to add another file and restart
the MYSql...
Leon wrote:
> I would like to know if there is anyone out there that has tried to get
> RT3 to work on Interbase or firebird.
>
> I ran into a Table Full on my MySQL attachments table and now I am
> stuck. I have no idea how to increase the size of my DB or to remove old
> attachments.
>
> I am running RT 3.2.1.
> I have attached my Config file, if there is someone that might be able
> to help me...
>
> Leon
>
>
> ------------------------------------------------------------------------
>
> Perl v5.8.4 under linux Apache::Session v1.6; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::MySQL v1.00; Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.00; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04; AutoLoader v5.60; base v2.05; Benchmark v1.06; bytes v1.01; Carp v1.02; CGI v3.04; CGI::Cookie v1.24; CGI::Fast v1.05; CGI::Util v1.4; Class::Container v0.11; Class::Data::Inheritable v0.02; Class::ReturnValue v0.52; constant v1.04; Cwd v2.17; Data::Dumper v2.121; DBD::mysql v2.9002; DBI v1.38; DBIx::SearchBuilder v1.01; Devel::StackTrace v1.11; Devel::StackTraceFrame v0.6; Digest::base v1.00; Digest::MD5 v2.33; DynaLoader v1.05; Encode v1.99_01; Encode::Alias v1.38; Encode::Config v1.07; Encode::Encoding v1.33; Errno v1.09; Exception::Class v1.19; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; FCGI v0.67; Fcntl v1.05; fields v2.03; File::Basename v
2.72; File::Glob v1.02; File::Path v1.06; File::Spec v0.87; File::Spec::Unix v1.5; File::Temp v0.14; FileHandle v2.01; HTML::Entities v1.27; HTML::Mason v1.26; HTML::Mason::CGIHandler v1.00; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.33; HTML::Scrubber v0.08; I18N::LangTags v0.29; integer v1.00; IO v1.21; IO::File v1.10; IO::Handle v1.24; IO::InnerFile v2.102 ; IO::Lines v2.103 ; IO::Scalar v2.105 ; IO::ScalarArray v2.103 ; IO::Seekable v1.09; IO::Wrap v2.102 ; IO::WrapTie v2.102 ; IPC::Open2 v1
.01; IPC::Open3 v1.0106; lib v0.5565; List::Util v1.13; locale v1.00; Locale::Maketext v1.08; Locale::Maketext::Fuzzy v0.02; Locale::Maketext::Lexicon v0.38; Locale::Maketext::Lexicon::Gettext v0.11; Log::Dispatch v2.10; Log::Dispatch::Base v1.09; Log::Dispatch::File v1.22; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v1.62; Mail::Field v1.62; Mail::Field::AddrList v1.62; Mail::Header v1.62; Mail::Internet v1.62; MIME::Base64 v3.01; MIME::Body v5.403 ; MIME::Decoder v5.403 ; MIME::Decoder::NBit v5.403 ; MIME::Entity v5.404 ; MIME::Field::ContDisp v5.403 ; MIME::Field::ConTraEnc v5.403 ; MIME::Field::ContType v5.403 ; MIME::Field::ParamVal v5.403 ; MIME::Head v5.403 ; MIME::Parser v5.406 ; MIME::QuotedPrint v3.01; MIME::Tools v5.411 ; MIME::Words v5.404 ; Module::Versions::Report v1.02; overload v1.01; Params::Validate v0.67; POSIX v1.08; re v0.04; Regexp::Common v2.117; Regexp::Com
mon::delimited v2.103; RT v3.2.1; Scalar::Util v1.13; SelectSaver v1.00; Socket v1.77; Storable v2.12; strict v1.03; Symbol v1.05; Sys::Hostname v1.11; Sys::Syslog v0.05; Text::Autoformat v1.12; Text::Quoted v1.8; Text::Reform v1.11; Text::Tabs v98.112801; Text::Template v1.44; Text::Wrapper v1.000; Time::HiRes v1.59; Time::JulianDay v2003.1125; Time::Local v1.07; Time::ParseDate v2003.1126; Time::Timezone v2003.0211; URI v1.31; URI::Escape v3.26; URI::URL v5.03; URI::WithBase v2.19; utf8 v1.03; vars v1.01; warnings v1.03; warnings::register v1.00; XSLoader v0.02;
>
>
>
> RT Variables
> RT::AmbiguousDayInPast 1
> RT::BasePath /opt/rt3
> RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
> RT::CanonicalizeEmailAddressMatch rt.datatex.co.za$
> RT::CanonicalizeEmailAddressReplace datatex.co.za
> RT::CommentAddress tracker at datatex.co.za
> RT::CorrespondAddress support at datatex.co.za
> RT::DatabaseName rt3
> RT::DatabasePassword Password not printed
> RT::DatabaseRTHost rt.datatex.co.za
> RT::DatabaseType mysql
> RT::DatabaseUser rt_user
> RT::DateDayBeforeMonth 1
> RT::DefaultSearchResultFormat '__id__ /TITLE:#', '__Subject__ /TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '__Requestors__ ', '__CreatedRelative__ ', '__ToldRelative__ ', '__LastUpdatedRelative__ ', '__TimeLeft__ '
> RT::EmailOutputEncoding utf-8
> RT::EtcPath /opt/rt3/etc
> RT::FriendlyFromLineFormat "%s via RT" <%s>
> RT::FriendlyToLineFormat "%s of datatex.co.za Ticket #%s":;
> RT::LocalEtcPath /opt/rt3/local/etc
> RT::LocalLexiconPath /opt/rt3/local/po
> RT::LocalPath /opt/rt3/local
> RT::LogDir /opt/rt3/var/log
> RT::LogToFile debug
> RT::LogToFileNamed rt.log
> RT::LogToScreen error
> RT::LogToSyslog debug
> RT::LogoURL http://rt.datatex.co.za:80/NoAuth/images/rt.jpg
> RT::LoopsToRTOwner 1
> RT::MailCommand sendmailpipe
> RT::MasonComponentRoot /opt/rt3/share/html
> RT::MasonDataDir /opt/rt3/var/mason_data
> RT::MasonLocalComponentRoot /opt/rt3/local/html
> RT::MasonSessionDir /opt/rt3/var/session_data
> RT::MaxAttachmentSize 6000000
> RT::MaxInlineBody 13456
> RT::MessageBoxWidth 72
> RT::MessageBoxWrap HARD
> RT::MinimumPasswordLength Password not printed
> RT::MyRequestsLength 10
> RT::MyTicketsLength 10
> RT::Organization datatex.co.za
> RT::OwnerEmail rt-admin
> RT::RTAddressRegexp ^support\@datatex.co.za$
> RT::RecordOutgoingEmail 1
> RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
> RT::SendmailArguments -oi -t -ODeliveryMode=b -OErrorMode=m
> RT::SendmailPath /usr/sbin/sendmail
> RT::Timezone Africa/Johannesburg
> RT::UseFriendlyFromLine 1
> RT::VERSION 3.2.1
> RT::VarPath /opt/rt3/var
> RT::WebBaseURL http://rt.datatex.co.za:80
> RT::WebImagesURL http://rt.datatex.co.za:80/NoAuth/images/
> RT::WebURL http://rt.datatex.co.za:80/
> RT::rtname datatex.co.za
>
> Perl configuration
> Summary of my perl5 (revision 5 version 8 subversion 4) configuration:
> Platform:
> osname=linux, osvers=2.4.18-64gb-smp, archname=i686-linux
> uname='linux gem 2.4.18-64gb-smp #1 smp wed mar 27 13:58:12 utc 2002 i686 unknown '
> config_args=''
> hint=recommended, useposix=true, d_sigaction=define
> usethreads=undef use5005threads=undef useithreads=undef usemultiplicity=undef
> useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
> use64bitint=undef use64bitall=undef uselongdouble=undef
> usemymalloc=n, bincompat5005=undef
> Compiler:
> cc='cc', ccflags ='-fno-strict-aliasing -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64',
> optimize='-O2',
> cppflags='-fno-strict-aliasing -I/usr/local/include'
> ccversion='', gccversion='2.95.3 20010315 (SuSE)', gccosandvers=''
> intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
> d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
> ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
> alignbytes=4, prototype=define
> Linker and Libraries:
> ld='cc', ldflags =' -L/usr/local/lib'
> libpth=/usr/local/lib /lib /usr/lib
> libs=-lnsl -ldb -ldl -lm -lcrypt -lutil -lc
> perllibs=-lnsl -ldl -lm -lcrypt -lutil -lc
> libc=, so=so, useshrplib=false, libperl=libperl.a
> gnulibc_version='2.2.5'
> Dynamic Linking:
> dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E'
> cccdlflags='-fpic', lddlflags='-shared -L/usr/local/lib'
>
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From tomas.olaj at usit.uio.no Wed Jan 5 03:46:08 2005
From: tomas.olaj at usit.uio.no (Tomas A. P. Olaj)
Date: Wed, 5 Jan 2005 09:46:08 +0100 (MET)
Subject: [rt-users] RT tuning problems
Message-ID:
This is written by our web-admin and Postgres DBA, Rafael Martinez, which
is not a member of this list, and forwarded to me:
-->
We are having performance problems in our RT (3.2.1) installation.
Description:
- If we try to display a ticket with a long history, it takes many
seconds before the webside is generated. (Ticket/Display.html?id=).
In some browsers (f.ex.IExplorer) the webside is not show until the
browser gets all the data.
- The server is not busy and has plenty of idle resources.
- We do not have problems with the database. It is not busy at all. Not
IO problems either.
- apache uses 100% of cpu when Ticket/Display.html?id= is executed.
If we run strace, can we see a lot of "time(NULL)=xxxxxxxx" system
calls, in our case, around 86000. 177 sql queries are send to the
database and it takes 20 seconds between the first and the last sql
query are send to the database.
- It looks like apache is in some idle/loop stage (time(NULL)=xxxxxxxx)
between sending and receiving data to/from the database.
Our system:
- Red Hat Enterprise Linux WS release 3 (Taroon Update 4).
- kernel 2.4.21-20.ELsmp
- 4GB Ram
- 2 x Intel(R) Xeon(TM) CPU 2.40GHz.
- 2 x scsi 36GB 15K (raid 1)
- We are running the webserver and the database in the same server.
- Database: PostgreSQL 7.3.5
- Webserver: apache RH version: httpd-2.0.46-44.ent with
mod_perl_1.99_12
Anyone with the same problem?
--
Rafael Martinez,
Center for Information Technology Services
University of Oslo, Norway
The problem is that our customer complains about the time it takes to load
a long ticket history, and this is a "show-stopper" for us. The latest
version of DBIx::SearchBuilder is also installed.
--
________________________________________________________________________
Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
University of Oslo / USIT (Center for Information Technology Services)
System- and Application Management / Applications Management Group
From Richard.Skelton at infineon.com Wed Jan 5 05:00:39 2005
From: Richard.Skelton at infineon.com (Richard Skelton)
Date: Wed, 05 Jan 2005 10:00:39 +0000
Subject: [rt-users] RT tuning problems
In-Reply-To:
References:
Message-ID: <41DBBAC7.8040305@infineon.com>
Hi Thomas,
I see the exact same problem with our 3.0.10 installations.
I have experimented with rt-3.2.1 but it did not improve things:-(
Our systems are:-
Solaris 9 KJP 112233-12
Ultra 60 2X450MHz
2GB Memory
mysql 4016
Perl 5.8.3
Solaris bundled Apache/1.3.29
mod_perl-1.29
Tomas A. P. Olaj wrote:
>This is written by our web-admin and Postgres DBA, Rafael Martinez, which
>is not a member of this list, and forwarded to me:
>
>-->
>
>We are having performance problems in our RT (3.2.1) installation.
>
>Description:
>
>- If we try to display a ticket with a long history, it takes many
>seconds before the webside is generated. (Ticket/Display.html?id=).
>In some browsers (f.ex.IExplorer) the webside is not show until the
>browser gets all the data.
>
>- The server is not busy and has plenty of idle resources.
>
>- We do not have problems with the database. It is not busy at all. Not
>IO problems either.
>
>- apache uses 100% of cpu when Ticket/Display.html?id= is executed.
>If we run strace, can we see a lot of "time(NULL)=xxxxxxxx" system
>calls, in our case, around 86000. 177 sql queries are send to the
>database and it takes 20 seconds between the first and the last sql
>query are send to the database.
>
>- It looks like apache is in some idle/loop stage (time(NULL)=xxxxxxxx)
>between sending and receiving data to/from the database.
>
>Our system:
>- Red Hat Enterprise Linux WS release 3 (Taroon Update 4).
>- kernel 2.4.21-20.ELsmp
>- 4GB Ram
>- 2 x Intel(R) Xeon(TM) CPU 2.40GHz.
>- 2 x scsi 36GB 15K (raid 1)
>
>- We are running the webserver and the database in the same server.
>- Database: PostgreSQL 7.3.5
>- Webserver: apache RH version: httpd-2.0.46-44.ent with
>mod_perl_1.99_12
>
>Anyone with the same problem?
>
>
>
--
Cheers
Richard Skelton
Richard.Skelton at infineon.com
Infineon Technologies UK Ltd
Infineon House
Great Western Court
Hunts Ground Road
Stoke Gifford
Bristol
BS32 8HP
Tel +44(0)117 9528808
From Ruslan.Zakirov at acronis.com Wed Jan 5 05:47:12 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Wed, 05 Jan 2005 13:47:12 +0300
Subject: [rt-users] RT::Queue::QueueNumber Unimplemented
in HTML::Mason::Commands
In-Reply-To:
References:
Message-ID: <41DBC5B0.80507@acronis.com>
Haspers wrote:
> Hi all,
>
> I couldn't find anything about the 'Unimplemented in HTML::Mason::Commands'
> error I receive. What I'm trying to do is the following:
>
> * I've added an extra field to the database table 'Queues' named
> 'QueueNumer'
>
> What I'm trying to do now is to use this field in RT. However, whatever I
> try to use this field I get the RT::Queue::QueueNumber Unimplemented in
> HTML::Mason::Commands error.
>
> For example somewhere in Elements/Quicksearch by using:
>
> $queue->QueueNumber ($queue is defined in Quicksearch and working for the
> other fields).
Add description of this field into sub _ClassAccessible which is defined
in Queue_Overlay.pm. Read DBIx::SearchBuilder docs and tests.
But it's better to use Attributes as Todd suggested.
>
> Can someone help me out with this (minor) problem. I have looked around but
> couldn't find documention on how to implement new database field.
>
> Thx,
>
> Rolph
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From Ruslan.Zakirov at acronis.com Wed Jan 5 06:15:34 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Wed, 05 Jan 2005 14:15:34 +0300
Subject: [rt-users] Web interface is slow
In-Reply-To: <20041231134020.U96534@zeus>
References: <3725A810-5A86-11D9-9463-000A95C01924@cairodurham.org>
<41D4B217.5080701@acronis.com> <20041231134020.U96534@zeus>
Message-ID: <41DBCC56.9060003@acronis.com>
Jaime Kikpole wrote:
> On Fri, 31 Dec 2004, Ruslan U. Zakirov wrote:
>
>>Hello, Jaime. AFAI understand you have problem only with tickets that
>>was imported from old system. 151MB memory usage is very big for 17
>>transactions. Could you turn on DB query log and send it. I expect some
>>loop in it.
>>
>>PS: May be this ticket has a lot of file attachments...
>
>
> Attached is a section of my MySQL logs. It covers (to the best of
> my understanding of how the log works) the queries involved in displaying
> my RT install's ticket #1. This is a reasonably short ticket with several
> entries and no attachments. This was an imported ticket that was created
> in version 2.0.6, to the best of my memory.
>
> I also noticed that my rt.log file only shows logins even though I
> have the following configs:
> Set($LogToFileNamed , "rt.log");
> Set($LogToFile , "debug");
>
> Also, the apache access logs only show the access after the web
> browser finishes loading the page.
>
> What do you think? If there are other logs that could be handy,
> please let me know.
Log looks fine, no loops, no useless queries.
You can use mysql slow queries logs to be sure that it's not lack of
indexes in DB or DB missconfigure. See http://wiki.bestpractical.com/?Debug.
Try 3.2.3rc1 to be sure that it's not a bug in 3.2.2 that has been fixed.
>
> Jaime Kikpole
>
> --
> Network Administrator
> Cairo-Durham Central School District
> http://cns.cairodurham.org
From Ruslan.Zakirov at acronis.com Wed Jan 5 06:20:00 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Wed, 05 Jan 2005 14:20:00 +0300
Subject: apache2 - was: [rt-users] Running RT on Debian (Sarge)
In-Reply-To:
References:
Message-ID: <41DBCD60.2080100@acronis.com>
Glen Gyldersleve wrote:
> Whats the story on apache2? I see the wiki mentions *not* to use
> apache2, but other docs (redhat - fedora docs) explicitly configure
> _for_ apache2.
>
> Whats the word?
IMHO you've mixed to different things: Apache2 and ModPerl2. Yeah, MP2
is in RC state now. it's time to update all docs and drop warning about
mp2 instability.
>
> Glen Gyldersleve
> Account Manager
> Canright Systems, Inc
> (503) 968-9898 x425
>
>
>
>
>>-----Original Message-----
>>From: rt-users-bounces at lists.bestpractical.com
>>[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
>>Of Michael Markstaller
>>Sent: Monday, January 03, 2005 1:34 AM
>>To: Chris Robinson; rt-users at lists.fsck.com
>>Subject: RE: [rt-users] Running RT on Debian (Sarge)
>>
>>
>>
>>>Chris Robinson
>>>Sent: Sunday, January 02, 2005 11:14 AM
>>>
>>>Has anyone got rt going of Debian - Sarge. I am using apache2 and
>>>compiling from soure and including modules:
>>
>>Yes, and I'm sure not the only one. there're debian packages
>>available running right away from "apt-get install
>>request-tracker3" but I use apache 1.3 not apache2; might be
>>at least a point to start.. I remember there were some
>>problems with apache2.
>>
>>Michael
>>
>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From Ruslan.Zakirov at acronis.com Wed Jan 5 06:42:16 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Wed, 05 Jan 2005 14:42:16 +0300
Subject: [rt-users] software versions question
In-Reply-To: <41D9AF40.4020106@adelphia.net>
References: <41D9AF40.4020106@adelphia.net>
Message-ID: <41DBD298.1020309@acronis.com>
Stephen Hancock wrote:
> Since RT 3.2.3 is due out this week and soon to be followed by 3.2.4,
> will they be supporting mysql 4.1x now? Will there be any other changes
> in software version support?
RT works with MySQL 4.1 as back-end storage!
>
> Maybe support is the wrong way to phrase this.
>
> Are there still problems with the newer versions of mysql?
> (specifically) and other programs. While support may not be available
> for them, I am really interested in whether the apps will run under the
> new versions or not. There is much conflicting information on versions
> and configurations throughout the Wiki docs and the README's.
>
> Thanks....
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From jonathan at shuttleworthfoundation.org Wed Jan 5 07:19:45 2005
From: jonathan at shuttleworthfoundation.org (Jonathan Carter)
Date: Wed, 05 Jan 2005 14:19:45 +0200
Subject: [rt-users] Guest users
Message-ID: <41DBDB61.3080501@shuttleworthfoundation.org>
Hi
I am running a Request tracker for two seperate purposes.
For the one purpose, I have made the queue accessable to everyone, but I
need to give public access to RT in order for people to get access to
that queue.
Someone told me that you should be able to enter any username/password
combination and RT will create a non-staff member, but this does not work.
Any advice?
Thanks
Jonathan
From C.Dittberner at digitec.de Wed Jan 5 07:52:41 2005
From: C.Dittberner at digitec.de (Christoph Dittberner)
Date: Wed, 05 Jan 2005 13:52:41 +0100
Subject: [rt-users] RT tuning problems
In-Reply-To: <41DBBAC7.8040305@infineon.com>
References:
<41DBBAC7.8040305@infineon.com>
Message-ID: <41DBE319.9020103@digitec.de>
Hi,
Search this mailinglist for related posts with keyword "speed". There is
an interesting thread with topic "Speeding up RT3".
We got exactly the same problem with RT 3.0.10, But we solved it
refreshing the DBIx::SearchBuilder Module. The performance boost was
amazing.
[Quote from "speeding up rt3" Jesse Vincent]
>>> What DBIx::SearchBuilder are you running?
>> 1.01
> Go up to the latest. We saw noticable performance improvements using the latest DBIx::SearchBuilder
Richard Skelton schrieb:
> Hi Thomas,
> I see the exact same problem with our 3.0.10 installations.
> I have experimented with rt-3.2.1 but it did not improve things:-(
> Our systems are:-
> Solaris 9 KJP 112233-12
> Ultra 60 2X450MHz
> 2GB Memory
> mysql 4016
> Perl 5.8.3
> Solaris bundled Apache/1.3.29
> mod_perl-1.29
>
> Tomas A. P. Olaj wrote:
>
>> This is written by our web-admin and Postgres DBA, Rafael Martinez, which
>> is not a member of this list, and forwarded to me:
>>
>> -->
>>
>> We are having performance problems in our RT (3.2.1) installation.
>>
>> Description:
>>
>> - If we try to display a ticket with a long history, it takes many
>> seconds before the webside is generated. (Ticket/Display.html?id=).
>> In some browsers (f.ex.IExplorer) the webside is not show until the
>> browser gets all the data.
>>
>> - The server is not busy and has plenty of idle resources.
>>
>> - We do not have problems with the database. It is not busy at all. Not
>> IO problems either.
>>
>> - apache uses 100% of cpu when Ticket/Display.html?id= is executed.
>> If we run strace, can we see a lot of "time(NULL)=xxxxxxxx" system
>> calls, in our case, around 86000. 177 sql queries are send to the
>> database and it takes 20 seconds between the first and the last sql
>> query are send to the database.
>>
>> - It looks like apache is in some idle/loop stage (time(NULL)=xxxxxxxx)
>> between sending and receiving data to/from the database.
>>
>> Our system:
>> - Red Hat Enterprise Linux WS release 3 (Taroon Update 4).
>> - kernel 2.4.21-20.ELsmp
>> - 4GB Ram
>> - 2 x Intel(R) Xeon(TM) CPU 2.40GHz.
>> - 2 x scsi 36GB 15K (raid 1)
>>
>> - We are running the webserver and the database in the same server.
>> - Database: PostgreSQL 7.3.5
>> - Webserver: apache RH version: httpd-2.0.46-44.ent with
>> mod_perl_1.99_12
>>
>> Anyone with the same problem?
>>
>>
>>
>
From rt at chaka.net Wed Jan 5 08:40:29 2005
From: rt at chaka.net (Todd Chapman)
Date: Wed, 5 Jan 2005 08:40:29 -0500
Subject: [rt-users] RT::Queue::QueueNumber Unimplemented
in HTML::Mason::Commands
In-Reply-To: <41DBC5B0.80507@acronis.com>
References:
<41DBC5B0.80507@acronis.com>
Message-ID: <20050105134029.GC22193@chaka.net>
Ruslan,
Don't you also need to define the accessors since they are not
generated by the factory script? Or, do you assume the column
is added before factory is run? Or, is there AUTOLOAD magic
that takes care of it?
Thanks.
-Todd
On Wed, Jan 05, 2005 at 01:47:12PM +0300, Ruslan U. Zakirov wrote:
> Add description of this field into sub _ClassAccessible which is defined
> in Queue_Overlay.pm. Read DBIx::SearchBuilder docs and tests.
>
> But it's better to use Attributes as Todd suggested.
From rt at chaka.net Wed Jan 5 08:42:41 2005
From: rt at chaka.net (Todd Chapman)
Date: Wed, 5 Jan 2005 08:42:41 -0500
Subject: [rt-users] RT tuning problems
In-Reply-To:
References:
Message-ID: <20050105134241.GD22193@chaka.net>
I would try RT3.2.3rc1 and make sure that you have the latest
DBIx::SearchBuilder. Don't forget to restart Apache...
-Todd
On Wed, Jan 05, 2005 at 09:46:08AM +0100, Tomas A. P. Olaj wrote:
>
> This is written by our web-admin and Postgres DBA, Rafael Martinez, which
> is not a member of this list, and forwarded to me:
>
> -->
>
> We are having performance problems in our RT (3.2.1) installation.
>
> Description:
>
> - If we try to display a ticket with a long history, it takes many
> seconds before the webside is generated. (Ticket/Display.html?id=).
> In some browsers (f.ex.IExplorer) the webside is not show until the
> browser gets all the data.
>
> - The server is not busy and has plenty of idle resources.
>
> - We do not have problems with the database. It is not busy at all. Not
> IO problems either.
>
> - apache uses 100% of cpu when Ticket/Display.html?id= is executed.
> If we run strace, can we see a lot of "time(NULL)=xxxxxxxx" system
> calls, in our case, around 86000. 177 sql queries are send to the
> database and it takes 20 seconds between the first and the last sql
> query are send to the database.
>
> - It looks like apache is in some idle/loop stage (time(NULL)=xxxxxxxx)
> between sending and receiving data to/from the database.
>
> Our system:
> - Red Hat Enterprise Linux WS release 3 (Taroon Update 4).
> - kernel 2.4.21-20.ELsmp
> - 4GB Ram
> - 2 x Intel(R) Xeon(TM) CPU 2.40GHz.
> - 2 x scsi 36GB 15K (raid 1)
>
> - We are running the webserver and the database in the same server.
> - Database: PostgreSQL 7.3.5
> - Webserver: apache RH version: httpd-2.0.46-44.ent with
> mod_perl_1.99_12
>
> Anyone with the same problem?
>
> --
> Rafael Martinez,
> Center for Information Technology Services
> University of Oslo, Norway
>
> The problem is that our customer complains about the time it takes to load
> a long ticket history, and this is a "show-stopper" for us. The latest
> version of DBIx::SearchBuilder is also installed.
>
> --
> ________________________________________________________________________
> Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
> University of Oslo / USIT (Center for Information Technology Services)
> System- and Application Management / Applications Management Group
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From thealbs at yahoo.co.uk Wed Jan 5 09:55:49 2005
From: thealbs at yahoo.co.uk (brian mccabe)
Date: Wed, 5 Jan 2005 14:55:49 +0000 (GMT)
Subject: [rt-users] Newbie Question - showing different columns on HOME page
Message-ID: <20050105145549.88703.qmail@web25706.mail.ukl.yahoo.com>
Apologies for the basic nature of this question -
Wiki's disappeared and I need some help!
I'm on RT 3.2.2 and wish to change the Home Page to
display Due Date instead of Priority. I have achieved
this through a process of trial and error by editiing
a local copy of MyTickets, MyRequests...
The problem is that I want to apply a SQL function to
the column so that the date format is dd mm yy instead
of the default long format..something like ..
select date_format(due, '%d %b %y') from Tickets;
BUT - where do I apply this formatting?? Any help
would be greatly appreciated.
I also want to include a Custom Field on the same
panel. Seem to remember a WIKI article about that so
will wait for it to return unless someone wants to
post that to me too?
Thanks in advance
___________________________________________________________
ALL-NEW Yahoo! Messenger - all new features - even more fun! http://uk.messenger.yahoo.com
From Ruslan.Zakirov at acronis.com Wed Jan 5 10:14:10 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Wed, 05 Jan 2005 18:14:10 +0300
Subject: [rt-users] RT::Queue::QueueNumber Unimplemented
in HTML::Mason::Commands
In-Reply-To: <20050105134029.GC22193@chaka.net>
References:
<41DBC5B0.80507@acronis.com> <20050105134029.GC22193@chaka.net>
Message-ID: <41DC0442.3050100@acronis.com>
Todd Chapman wrote:
> Ruslan,
>
> Don't you also need to define the accessors since they are not
> generated by the factory script? Or, do you assume the column
factory script doesn't generate accessors. it genarates default
descriptions only.
> is added before factory is run? Or, is there AUTOLOAD magic
> that takes care of it?
AUTOLOAD generates accessors when you call them first time. Description
of the field it takes from hash that _ClassAccessible sub should return.
I didn't use factory script but AFAIKS it generates default
_ClassAccessible sub into Foo.pm files, but in RT most of this subs are
overriden in Foo_Overlay.pm files.
>
> Thanks.
>
> -Todd
>
> On Wed, Jan 05, 2005 at 01:47:12PM +0300, Ruslan U. Zakirov wrote:
>
>
>>Add description of this field into sub _ClassAccessible which is defined
>>in Queue_Overlay.pm. Read DBIx::SearchBuilder docs and tests.
>>
>>But it's better to use Attributes as Todd suggested.
From doogles at doogles.com Wed Jan 5 10:21:27 2005
From: doogles at doogles.com (Jason A. Diegmueller)
Date: Wed, 5 Jan 2005 09:21:27 -0600 (CST)
Subject: [rt-users] RT tuning problems
In-Reply-To: <41DBBAC7.8040305@infineon.com>
References:
<41DBBAC7.8040305@infineon.com>
Message-ID:
Have you guys tried RT 3.2.3rc1 & DBIx::SearchBuilder 1.15? I reported
greatly improved results (to the tune of something like 300%) on our "problem
tickets".
RT 3.4.0 showed another 20% or so improvement on top of the above numbers.
We're on Apache 1.3.33/mod_perl 1.29 as well.
-jd
On Wed, 5 Jan 2005, Richard Skelton wrote:
> Hi Thomas,
> I see the exact same problem with our 3.0.10 installations.
> I have experimented with rt-3.2.1 but it did not improve things:-(
> Our systems are:-
> Solaris 9 KJP 112233-12
> Ultra 60 2X450MHz
> 2GB Memory
> mysql 4016
> Perl 5.8.3
> Solaris bundled Apache/1.3.29
> mod_perl-1.29
>
> Tomas A. P. Olaj wrote:
>
>> This is written by our web-admin and Postgres DBA, Rafael Martinez, which
>> is not a member of this list, and forwarded to me:
>>
>> -->
>>
>> We are having performance problems in our RT (3.2.1) installation.
>>
>> Description:
>>
>> - If we try to display a ticket with a long history, it takes many
>> seconds before the webside is generated. (Ticket/Display.html?id=).
>> In some browsers (f.ex.IExplorer) the webside is not show until the
>> browser gets all the data.
>>
>> - The server is not busy and has plenty of idle resources.
>>
>> - We do not have problems with the database. It is not busy at all. Not
>> IO problems either.
>>
>> - apache uses 100% of cpu when Ticket/Display.html?id= is executed.
>> If we run strace, can we see a lot of "time(NULL)=xxxxxxxx" system
>> calls, in our case, around 86000. 177 sql queries are send to the
>> database and it takes 20 seconds between the first and the last sql
>> query are send to the database.
>>
>> - It looks like apache is in some idle/loop stage (time(NULL)=xxxxxxxx)
>> between sending and receiving data to/from the database.
>>
>> Our system:
>> - Red Hat Enterprise Linux WS release 3 (Taroon Update 4).
>> - kernel 2.4.21-20.ELsmp
>> - 4GB Ram
>> - 2 x Intel(R) Xeon(TM) CPU 2.40GHz.
>> - 2 x scsi 36GB 15K (raid 1)
>>
>> - We are running the webserver and the database in the same server.
>> - Database: PostgreSQL 7.3.5
>> - Webserver: apache RH version: httpd-2.0.46-44.ent with
>> mod_perl_1.99_12
>>
>> Anyone with the same problem?
>>
>>
>
> --
>
>
>
> Cheers
>
> Richard Skelton
> Richard.Skelton at infineon.com
> Infineon Technologies UK Ltd
> Infineon House
> Great Western Court
> Hunts Ground Road
> Stoke Gifford
> Bristol
> BS32 8HP
> Tel +44(0)117 9528808
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
From list at haspers.nl Wed Jan 5 10:24:32 2005
From: list at haspers.nl (Haspers)
Date: Wed, 5 Jan 2005 16:24:32 +0100
Subject: [rt-users] RT::Queue::QueueNumber Unimplemented
in HTML::Mason::Commands
In-Reply-To: <41DC0442.3050100@acronis.com>
Message-ID:
Never mind all, I had it right (Queue_Overlay.pm with _ClassAccessible) but
forgot to restart apache :) Very stupid I know :)
Thanks all for the help.
Rolph
-----Original Message-----
From: Ruslan U. Zakirov [mailto:Ruslan.Zakirov at acronis.com]
Sent: woensdag 5 januari 2005 16:14
To: Todd Chapman
Cc: Haspers; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT::Queue::QueueNumber Unimplemented in
HTML::Mason::Commands
Todd Chapman wrote:
> Ruslan,
>
> Don't you also need to define the accessors since they are not
> generated by the factory script? Or, do you assume the column
factory script doesn't generate accessors. it genarates default
descriptions only.
> is added before factory is run? Or, is there AUTOLOAD magic
> that takes care of it?
AUTOLOAD generates accessors when you call them first time. Description
of the field it takes from hash that _ClassAccessible sub should return.
I didn't use factory script but AFAIKS it generates default
_ClassAccessible sub into Foo.pm files, but in RT most of this subs are
overriden in Foo_Overlay.pm files.
>
> Thanks.
>
> -Todd
>
> On Wed, Jan 05, 2005 at 01:47:12PM +0300, Ruslan U. Zakirov wrote:
>
>
>>Add description of this field into sub _ClassAccessible which is defined
>>in Queue_Overlay.pm. Read DBIx::SearchBuilder docs and tests.
>>
>>But it's better to use Attributes as Todd suggested.
From steve at n2sw.com Wed Jan 5 13:01:54 2005
From: steve at n2sw.com (steve)
Date: Wed, 05 Jan 2005 13:01:54 -0500
Subject: [rt-users] tickets into changelog
Message-ID: <41DC2B92.50800@n2sw.com>
hi all , am using rt (current) company wide, for about 15k users, we
would like to make it so that whenever a ticket comes into the it queue
the text from the ticket goes into a changelog,
is this possible, or do any of you have any ideas, on this matter
thanx
on a side note, if i user mysql 4.1 with the option of --use-old- passwd
will rt work on that, or is there more than that to the reason why rt
will not work with mysql 4.1
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From jesse at bestpractical.com Wed Jan 5 13:27:03 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 5 Jan 2005 13:27:03 -0500
Subject: [rt-users] tickets into changelog
In-Reply-To: <41DC2B92.50800@n2sw.com>
References: <41DC2B92.50800@n2sw.com>
Message-ID: <20050105182703.GF24460@bestpractical.com>
>
> on a side note, if i user mysql 4.1 with the option of --use-old- passwd
> will rt work on that, or is there more than that to the reason why rt
> will not work with mysql 4.1
My tests show that both 3.2 and 3.4 work great with mysql 4.1
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
--
From jesse at bestpractical.com Wed Jan 5 13:28:51 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 5 Jan 2005 13:28:51 -0500
Subject: [rt-users] RT::Queue::QueueNumber Unimplemented
in HTML::Mason::Commands
In-Reply-To: <41DC0442.3050100@acronis.com>
References:
<41DBC5B0.80507@acronis.com> <20050105134029.GC22193@chaka.net>
<41DC0442.3050100@acronis.com>
Message-ID: <20050105182851.GG24460@bestpractical.com>
On Wed, Jan 05, 2005 at 06:14:10PM +0300, Ruslan U. Zakirov wrote:
> Todd Chapman wrote:
> >Ruslan,
> >
> >Don't you also need to define the accessors since they are not
> >generated by the factory script? Or, do you assume the column
> factory script doesn't generate accessors. it genarates default
> descriptions only.
> >is added before factory is run? Or, is there AUTOLOAD magic
> >that takes care of it?
> AUTOLOAD generates accessors when you call them first time. Description
> of the field it takes from hash that _ClassAccessible sub should return.
> I didn't use factory script but AFAIKS it generates default
> _ClassAccessible sub into Foo.pm files, but in RT most of this subs are
> overriden in Foo_Overlay.pm files.
These days, what happens is actually that Foo.pm has a
sub _CoreAccessible
and Foo_Overlay.pm has a
sub _OverlayAccessible
and RT::Record merges the two together into _ClassAccessible.
>
> >
> >Thanks.
> >
> >-Todd
> >
> >On Wed, Jan 05, 2005 at 01:47:12PM +0300, Ruslan U. Zakirov wrote:
> >
> >
> >>Add description of this field into sub _ClassAccessible which is defined
> >>in Queue_Overlay.pm. Read DBIx::SearchBuilder docs and tests.
> >>
> >>But it's better to use Attributes as Todd suggested.
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
From jesse at bestpractical.com Wed Jan 5 14:47:22 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 5 Jan 2005 14:47:22 -0500
Subject: [rt-users] Permission Error message eventhough changes were saved
In-Reply-To: <57D9A9C0457AEF4CB1125E91E652DF9C0111E599@RWC-EXCHANGE-VS.Niku.com>
References: <57D9A9C0457AEF4CB1125E91E652DF9C0111E599@RWC-EXCHANGE-VS.Niku.com>
Message-ID: <20050105194722.GM24460@bestpractical.com>
On Tue, Jan 04, 2005 at 11:01:59PM -0800, Mai Le wrote:
>
> Hi All,
>
> I'm running RT 3.4.0rc1. It's running great. I need to run this
> version since it has better options with custom fields -- allowing me to
> have unprivilleged users to see custom fields. However, I have a
> question. I'm not sure if I'm doing something wrong.
>
> I gave "Everyone" -> Modify Self Rights. Whenever someone try to modify
> any information on his/herself, RT will give out an error "Permission
> Denied". However, the changes did go through fine. Is this a bug ? Or
> I'm missing some rights for Everyone
It sounds like a bug. Can you describe exactly which things are clicked
on and typed to reproduce the issue?
Thanks,
Jesse
> Any help would be greatly appreciated.
>
> Thanks
>
> Mai Le
>
>
> CONFIDENTIALITY NOTICE: The information contained in this message and
> or attachments is intended only for the person or entity to which it is
> addressed and may contain confidential and/or privileged material. Any
> review, retransmission, dissemination, copying, or other use of this
> information by persons or entities other than the intended recipient is
> prohibited. If you received this e-mail or its attachments in error,
> please contact the sender and delete the material from any system and
> destroy any copies.
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
--
From Chuck.Pierce at HCAHealthcare.com Wed Jan 5 14:29:08 2005
From: Chuck.Pierce at HCAHealthcare.com (Pierce Chuck)
Date: Wed, 5 Jan 2005 13:29:08 -0600
Subject: [rt-users] RT and sqlrelay
Message-ID: <779EEFE000FB9E4BB6F6B66B84A7563B525494@NASEV02.hca.corpad.net>
Has anyone out there gotten RT to work with sqlrelay
(http://sqlrelay.sourceforge.net)? Either using it directly or using one of
the drop-in mysql/postgres libraries replacements?
I would like to use the inherent database pooling/load balancing features of
sqlrelay.
thanks - Chuck
From sturner at MIT.EDU Wed Jan 5 15:35:21 2005
From: sturner at MIT.EDU (Stephen Turner)
Date: Wed, 05 Jan 2005 15:35:21 -0500
Subject: [rt-users] Recurring Login Problem
Message-ID: <5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
Hello,
I'm looking for ideas on a very strange problem. (This is on RT 3.2.2,
Oracle 9, fastcgi, solaris).
The symptom is that you log in to RT, click on any link and you are dumped
back to the login screen. (Logging in again then puts you to the page you
requested).Every time you request a page, you have to go through the login
screen.
I found the problem posted before, and people suggested playing with
browser cookie settings, but nobody reported the problem being solved. I
don't think browser settings are the answer - here's what I've learned:
- the problem happens with these browser/OS combinations:
MSIE 6 - Win XP sp2
Firefox 0.9 - Win XP sp2
Netscape 7 - Win XP sp2
Mozilla - Solaris
- the problem does NOT happen with Opera on Windows XP or Solaris.
- The problem does not happen while connecting to other RT's we have set
up, including mysql, Oracle, mod_perl & fastcgi setups. That's why I don't
think the problem is a browser config problem.
- Session tracking on the server is done with Apache::Session::File, and
for the problem connections, it appears that after login, the user
information is not being stored in the session file. This appears to be the
root of the problem, although I can't think why this would happen.
- This may not be relevant, but I noticed that for problem connections to
the RT home page, autohandler seems to be called twice: once for
index.html, once for bplogo.gif. Successful (Opera) connections show only a
single call to autohandler, for index.html.
So, any ideas?
I'm particularly interested on hearing how the magic of storing the user
attributes in the session data is accomplished. And what might cause this
not to happen.
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
Information Services and Technology (IS&T)
sturner at mit.edu
From mle at Niku.com Wed Jan 5 15:41:16 2005
From: mle at Niku.com (Mai Le)
Date: Wed, 5 Jan 2005 12:41:16 -0800
Subject: [rt-users] Permission Error message eventhough changes were saved
Message-ID: <57D9A9C0457AEF4CB1125E91E652DF9C0111E7B2@RWC-EXCHANGE-VS.Niku.com>
To reproduce the errors:
Everyone has Modify Seft Rights.
Log on as a privileged user. Click on Preferences. Change any
parameter (ie change nickname from blank to "haha").
When clicking on "Save Preferences", Results says:
User 154: Nickname: Permission Denied
Click Home to go leave the Preferences page. Click Preferences again to
go back to the Preferences page and the Nickname field is now "haha".
I tested it on "Email, Real Name, Nickname, Home numbers,
work,location". I haven't test changing the password since we use LDAP
authentication or the other fields but I guess the other fields would
give me the same error.
-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Wednesday, January 05, 2005 11:47 AM
To: Mai Le
Cc: RT
Subject: Re: [rt-users] Permission Error message eventhough changes were
saved
On Tue, Jan 04, 2005 at 11:01:59PM -0800, Mai Le wrote:
>
> Hi All,
>
> I'm running RT 3.4.0rc1. It's running great. I need to run this
> version since it has better options with custom fields -- allowing me
> to have unprivilleged users to see custom fields. However, I have a
> question. I'm not sure if I'm doing something wrong.
>
> I gave "Everyone" -> Modify Self Rights. Whenever someone try to
> modify any information on his/herself, RT will give out an error
> "Permission Denied". However, the changes did go through fine. Is
> this a bug ? Or I'm missing some rights for Everyone
It sounds like a bug. Can you describe exactly which things are clicked
on and typed to reproduce the issue?
Thanks,
Jesse
> Any help would be greatly appreciated.
>
> Thanks
>
> Mai Le
>
>
> CONFIDENTIALITY NOTICE: The information contained in this message and
> or attachments is intended only for the person or entity to which it
> is addressed and may contain confidential and/or privileged material.
> Any review, retransmission, dissemination, copying, or other use of
> this information by persons or entities other than the intended
> recipient is prohibited. If you received this e-mail or its
> attachments in error, please contact the sender and delete the
> material from any system and destroy any copies.
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
--
CONFIDENTIALITY NOTICE: The information contained in this message and
or attachments is intended only for the person or entity to which it is
addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination, copying, or other use of this
information by persons or entities other than the intended recipient is
prohibited. If you received this e-mail or its attachments in error,
please contact the sender and delete the material from any system and
destroy any copies.
From jesse at bestpractical.com Wed Jan 5 16:02:04 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 5 Jan 2005 16:02:04 -0500
Subject: [rt-users] Recurring Login Problem
In-Reply-To: <5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
References: <5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
Message-ID: <20050105210204.GQ24460@bestpractical.com>
On Wed, Jan 05, 2005 at 03:35:21PM -0500, Stephen Turner wrote:
> Hello,
>
> I'm looking for ideas on a very strange problem. (This is on RT 3.2.2,
> Oracle 9, fastcgi, solaris).
SSL?
> The symptom is that you log in to RT, click on any link and you are dumped
> back to the login screen. (Logging in again then puts you to the page you
> requested).Every time you request a page, you have to go through the login
> screen.
>
> I found the problem posted before, and people suggested playing with
> browser cookie settings, but nobody reported the problem being solved. I
> don't think browser settings are the answer - here's what I've learned:
>
> - the problem happens with these browser/OS combinations:
>
> MSIE 6 - Win XP sp2
> Firefox 0.9 - Win XP sp2
> Netscape 7 - Win XP sp2
> Mozilla - Solaris
>
> - the problem does NOT happen with Opera on Windows XP or Solaris.
Does it happen with lynx? Does lynx complain about cookies?
From sturner at MIT.EDU Wed Jan 5 16:15:25 2005
From: sturner at MIT.EDU (Stephen Turner)
Date: Wed, 05 Jan 2005 16:15:25 -0500
Subject: [rt-users] Recurring Login Problem
In-Reply-To: <20050105210204.GQ24460@bestpractical.com>
References: <5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
<5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
Message-ID: <5.2.1.1.2.20050105160651.020aed10@po14.mit.edu>
At Wednesday 1/5/2005 04:02 PM, Jesse Vincent wrote:
> > I'm looking for ideas on a very strange problem. (This is on RT 3.2.2,
> > Oracle 9, fastcgi, solaris).
>
>SSL?
No, this is a non-ssl setup.
>Does it happen with lynx? Does lynx complain about cookies?
I forgot to mention this - lynx prompts me to accept/deny the rt cookie. If
I choose "always accept", I can get around fine. If I choose "never accept"
I have the same recurring login screen problem. I think the reason is
different though. For the graphical browsers that I have the problem with,
the cookie/session stuff seems to be working - I do get a session file with
the name matching the cookie value - it's just that the user info is not
there. Here's what one of these session files looks like:
35b63afa7e820eefae63af9277bb3b48
_session_idRT::CurrentUser
Userstable
CurrentUser
Steve
From jesse at bestpractical.com Wed Jan 5 16:20:41 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 5 Jan 2005 16:20:41 -0500
Subject: [rt-users] Recurring Login Problem
In-Reply-To: <5.2.1.1.2.20050105160651.020aed10@po14.mit.edu>
References: <5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
<5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
<5.2.1.1.2.20050105160651.020aed10@po14.mit.edu>
Message-ID: <20050105212041.GS24460@bestpractical.com>
On Wed, Jan 05, 2005 at 04:15:25PM -0500, Stephen Turner wrote:
> At Wednesday 1/5/2005 04:02 PM, Jesse Vincent wrote:
>
> >> I'm looking for ideas on a very strange problem. (This is on RT 3.2.2,
> >> Oracle 9, fastcgi, solaris).
> >
> >SSL?
>
> No, this is a non-ssl setup.
>
>
> >Does it happen with lynx? Does lynx complain about cookies?
>
> I forgot to mention this - lynx prompts me to accept/deny the rt cookie. If
> I choose "always accept", I can get around fine. If I choose "never accept"
> I have the same recurring login screen problem. I think the reason is
> different though. For the graphical browsers that I have the problem with,
> the cookie/session stuff seems to be working - I do get a session file with
> the name matching the cookie value - it's just that the user info is not
> there. Here's what one of these session files looks like:
>
That's very odd. drop in code to YAML::Dump or Data::Dumper the session
to your logs just after it's loaded and also in the page footer (When
everything should be done already)?
Jesse
>
> 35b63afa7e820eefae63af9277bb3b48
> _session_idRT::CurrentUser
> Userstable
> CurrentUser
>
> Steve
>
--
From sturner at MIT.EDU Wed Jan 5 17:01:46 2005
From: sturner at MIT.EDU (Stephen Turner)
Date: Wed, 05 Jan 2005 17:01:46 -0500
Subject: [rt-users] Recurring Login Problem
In-Reply-To: <20050105212041.GS24460@bestpractical.com>
References: <5.2.1.1.2.20050105160651.020aed10@po14.mit.edu>
<5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
<5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
<5.2.1.1.2.20050105160651.020aed10@po14.mit.edu>
Message-ID: <5.2.1.1.2.20050105165409.020dfda0@po14.mit.edu>
At Wednesday 1/5/2005 04:20 PM, Jesse Vincent wrote:
>That's very odd. drop in code to YAML::Dump or Data::Dumper the session
>to your logs just after it's loaded and also in the page footer (When
>everything should be done already)?
I dumped the session twice, at the start & end of autohandler. When I type
in user name & pwd and submit, the second dump shows the full user object
stored in the session:
[Wed Jan 5 21:50:48 2005] [debug]: $VAR1 = 'CurrentUser';
$VAR2 = bless( {
'_Class' => 'RT::CurrentUser',
'_SB_Record_Primary_RecordCache_key' => 'Users:id=1265',
'table' => 'Users',
'values' => {
'creator' => '1',
'comments' => '',
'state' => undef,
'webencoding' => undef,
'password' => 'sksdfjw48wert34n',
'realname' => 'TURNER, STEPHEN',
}, 'RT::CurrentUser' );
$VAR3 = '_session_id';
$VAR4 = '026f81fb6958910a8dd568c6b9d7f97f';
THEN - when autohandler gets called again (same request, mason component
path "/NoAuth/images/bplogo.gif"), the first dump of the session is:
[Wed Jan 5 21:51:29 2005] [debug]: $VAR1 = '_session_id';
$VAR2 = '026f81fb6958910a8dd568c6b9d7f97f';
$VAR3 = 'CurrentUser';
$VAR4 = bless( {
'table' => 'Users'
}, 'RT::CurrentUser' );
and the second is:
[Wed Jan 5 21:51:29 2005] [debug]: $VAR1 = '_session_id';
$VAR2 = '026f81fb6958910a8dd568c6b9d7f97f';
Now, I just noticed that this setup was installed against perl 5.8.0, which
raises a red flag - I'm going to have it reinstalled against 5.8.3 and hope
this issue just goes away.
Steve
From jesse at bestpractical.com Wed Jan 5 17:07:19 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 5 Jan 2005 17:07:19 -0500
Subject: [rt-users] Recurring Login Problem
In-Reply-To: <5.2.1.1.2.20050105165409.020dfda0@po14.mit.edu>
References: <5.2.1.1.2.20050105160651.020aed10@po14.mit.edu>
<5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
<5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
<5.2.1.1.2.20050105160651.020aed10@po14.mit.edu>
<5.2.1.1.2.20050105165409.020dfda0@po14.mit.edu>
Message-ID: <20050105220717.GV24460@bestpractical.com>
On Wed, Jan 05, 2005 at 05:01:46PM -0500, Stephen Turner wrote:
> At Wednesday 1/5/2005 04:20 PM, Jesse Vincent wrote:
>
> >That's very odd. drop in code to YAML::Dump or Data::Dumper the session
> >to your logs just after it's loaded and also in the page footer (When
> >everything should be done already)?
>
> I dumped the session twice, at the start & end of autohandler. When I type
> in user name & pwd and submit, the second dump shows the full user object
> stored in the session:
>
Innnteresting. Have you guys made any autohandler changes?
>
> [Wed Jan 5 21:50:48 2005] [debug]: $VAR1 = 'CurrentUser';
> $VAR2 = bless( {
> '_Class' => 'RT::CurrentUser',
> '_SB_Record_Primary_RecordCache_key' => 'Users:id=1265',
> 'table' => 'Users',
> 'values' => {
> 'creator' => '1',
> 'comments' => '',
> 'state' => undef,
> 'webencoding' => undef,
> 'password' => 'sksdfjw48wert34n',
> 'realname' => 'TURNER, STEPHEN',
>
>
>
> }, 'RT::CurrentUser' );
> $VAR3 = '_session_id';
> $VAR4 = '026f81fb6958910a8dd568c6b9d7f97f';
>
And right then, how does the session look on disk?
>
>
> Now, I just noticed that this setup was installed against perl 5.8.0, which
> raises a red flag - I'm going to have it reinstalled against 5.8.3 and hope
> this issue just goes away.
*nod* if not, we can dig deeper.
>
> Steve
>
--
From ai1 at ipaccess.com Wed Jan 5 17:08:52 2005
From: ai1 at ipaccess.com (Anton Ivanov)
Date: Wed, 05 Jan 2005 22:08:52 +0000
Subject: [rt-users] CGI Loop?
In-Reply-To: <41CB4533.9020007@visi.net>
References: <41CB2E2F.3010904@visi.net>
<20041223212105.GX25187@bestpractical.com>
<41CB4533.9020007@visi.net>
Message-ID: <41DC6574.6050308@ipaccess.com>
That is similar to my problem.
I have it blowing up like that on an endless recursion in the
SearchBuilder. The difference in my case is that it ends up eating all
memory. It is a dual opteron and it takes it about a minute or so to do
that. If your machine is slower and you have CPU ulimits set you are
likely to run into them first.
Same version of RT. Rest is newer (debian sarge).
A.
Joe Hause wrote:
>
> Mysql 4.0.21, apache 1.33, mod_perl 1.29, rt3.2.2
>
> Top output:
>
> 527 www 123 0 96412K 92044K RUN 1:28 89.94% 89.94% httpd
> 465 mysql 20 0 57264K 27176K kserel 0:16 6.20% 6.20% mysqld
>
> Apache error log:
>
> [Thu Dec 23 15:30:21 2004] [notice] caught SIGTERM, shutting down
> [Thu Dec 23 15:30:42 2004] [notice] Apache/1.3.33 (Unix) mod_perl/1.29
> configured -- resuming normal operations
> [Thu Dec 23 15:30:42 2004] [notice] Accept mutex: flock (Default: flock)
> Out of memory during request for 992 bytes, total sbrk() is 513054720
> bytes!
> Callback called exit.
> [Thu Dec 23 15:50:19 2004] [error] [client 206.246.194.253] File does
> not exist: /opt/rt3/share/html/favicon.ico
> [Thu Dec 23 16:04:28 2004] [warn] child process 6199 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:28 2004] [warn] child process 6200 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:28 2004] [warn] child process 6201 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:28 2004] [warn] child process 6288 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:28 2004] [warn] child process 6203 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:28 2004] [warn] child process 6204 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:28 2004] [warn] child process 6205 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:28 2004] [warn] child process 6206 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:28 2004] [warn] child process 6289 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:28 2004] [warn] child process 6290 did not exit,
> sending another SIGHUP
> [Thu Dec 23 16:04:29 2004] [warn] child process 6199 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:29 2004] [warn] child process 6200 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:29 2004] [warn] child process 6201 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:29 2004] [warn] child process 6288 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:29 2004] [warn] child process 6203 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:29 2004] [warn] child process 6204 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:29 2004] [warn] child process 6205 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:29 2004] [warn] child process 6206 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:29 2004] [warn] child process 6289 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:29 2004] [warn] child process 6290 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:04:33 2004] [error] child process 6199 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [error] child process 6200 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [error] child process 6201 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [error] child process 6288 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [error] child process 6203 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [error] child process 6204 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [error] child process 6205 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [error] child process 6206 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [error] child process 6289 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [error] child process 6290 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:04:33 2004] [notice] SIGHUP received. Attempting to
> restart
> [Thu Dec 23 16:04:42 2004] [notice] Apache/1.3.33 (Unix) mod_perl/1.29
> configured -- resuming normal operations
> [Thu Dec 23 16:04:42 2004] [notice] Accept mutex: flock (Default: flock)
> [Thu Dec 23 16:06:58 2004] [notice] caught SIGTERM, shutting down
> [Thu Dec 23 16:13:46 2004] [notice] Apache/1.3.33 (Unix) mod_perl/1.29
> configured -- resuming normal operations
> [Thu Dec 23 16:13:46 2004] [notice] Accept mutex: flock (Default: flock)
> [Thu Dec 23 16:14:52 2004] [warn] child process 501 still did not
> exit, sending a SIGTERM
> [Thu Dec 23 16:14:56 2004] [error] child process 501 still did not
> exit, sending a SIGKILL
> [Thu Dec 23 16:14:56 2004] [notice] caught SIGTERM, shutting down
> [Thu Dec 23 16:15:11 2004] [notice] Apache/1.3.33 (Unix) mod_perl/1.29
> configured -- resuming normal operations
> [Thu Dec 23 16:15:11 2004] [notice] Accept mutex: flock (Default: flock)
>
> Jesse Vincent wrote:
>
>>
>>
>> On Thu, Dec 23, 2004 at 03:44:31PM -0500, Joe Hause wrote:
>>
>>> Hi all, I was changing a couple of group memberships and when I got
>>> to one of my groups to remove a member it just hung and when I
>>> looked at the server with top, there was an httpd process running at
>>> 90% processor power. So I restarted apache and everything went back
>>> to normal. When I tried again it did the same thing, steadily in
>>> increased until it hit about 95%. Everything else seems to be
>>> working fine. I was thinking memory leak or something, but my boss
>>> said it sounds more to him like a cgi loop. Can anyone help me out
>>> with this one? Thanks for your help!
>>
>>
>>
>>
>> What's in the logs? What's the database doing? What versions of things
>> are you running?
>>
>>
>>
>>> --
>>> Joe
>>>
>>> -------------------------------------------------------------
>>> Joseph Hause Continental Visinet Broadband
>>> jhause at visi.net http://www.visi.net
>>> Network Operations 757-873-4500/888-323-4500
>>> -------------------------------------------------------------
>>> #############################################################
>>> "Far better it is to dare
>>> mighty things than to take
>>> rank with those poor timid
>>> spirits who know neither
>>> victory nor defeat"
>>> Theodore Roosevelt (1899)
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>>
>>
>>
>
>
From Glen at canright.com Wed Jan 5 17:32:30 2005
From: Glen at canright.com (Glen Gyldersleve)
Date: Wed, 5 Jan 2005 14:32:30 -0800
Subject: [rt-users] Insecure dependency in eval..
Message-ID:
So the solution (which is probably not optimal) was to comment out
# PerlTaintCheck On
In httpd.conf
Glen Gyldersleve
Account Manager
Canright Systems, Inc
(503) 968-9898 x425
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
> Of Jesse Vincent
> Sent: Thursday, December 30, 2004 1:35 PM
> To: Glen Gyldersleve
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Insecure dependency in eval..
>
>
> What version of RT are you running? RT 3.2 and newer give you
> new instructions about how to not run setuid, due to issues like this.
>
> -jesse
>
>
> On Thu, Dec 30, 2004 at 11:38:33AM -0800, Glen Gyldersleve wrote:
> > I'm getting an error when trying to create a new ticket.
> >
> >
> > System error
> > error: Insecure dependency in eval while running with -T switch
> > at /usr/lib/perl5/5.8.5/Locale/Maketext/Guts.pm line 247.
> > context:
> > ...
> > 243: unshift @code, "use strict; sub {\n";
> > 244: push @code, "}\n";
> > 245:
> > 246: print @code if DEBUG;
> > 247: my $sub = eval(join '', @code);
> > 248: die "$@ while evalling" . join('', @code) if
> $@; # Should be
> > impossible.
> > 249: return $sub;
> > 250: }
> > 251:
> > ...
> > code stack: /usr/lib/perl5/5.8.5/Locale/Maketext/Guts.pm:247
> > /usr/lib/perl5/5.8.5/Locale/Maketext.pm:196
> > /usr/local/rt/lib/RT/CurrentUser.pm:398
> > /usr/local/rt/lib/RT/Base.pm:119
> > /usr/local/rt/lib/RT/Ticket_Overlay.pm:1570
> > /usr/local/rt/lib/RT/Ticket_Overlay.pm:657
> > /usr/local/rt/lib/RT/Interface/Web.pm:340
> > /usr/local/rt/share/html/Ticket/Display.html:101
> > /usr/local/rt/share/html/Ticket/Create.html:279
> > /usr/local/rt/share/html/autohandler:221
> >
> > Glen Gyldersleve
> > Account Manager
> > Canright Systems, Inc
> > (503) 968-9898 x425
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
> >
>
> --
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
From alexmv at bestpractical.com Wed Jan 5 18:21:47 2005
From: alexmv at bestpractical.com (Alex Vandiver)
Date: Wed, 05 Jan 2005 18:21:47 -0500
Subject: [rt-users] bug making tickets revert to owner 'nobody'
In-Reply-To: <20050104224035.GA20281@kzdoos.xs4all.nl>
References: <20050104142155.GA29927@kzdoos.xs4all.nl>
<20050104200748.GG24460@bestpractical.com>
<20050104224035.GA20281@kzdoos.xs4all.nl>
Message-ID: <1104967307.5626.2.camel@zoq-fot-pik.mit.edu>
On Tue, 2005-01-04 at 23:40 +0100, Koos van den Hout wrote:
> then he picks a ticket ( /Ticket/Display.html?id=2045 ), selects 'Take' (
> /Ticket/Display.html?Action=Take&id=2045 ) and 'Reply' (
> /Ticket/Update.html?id=2045&QuoteTransaction=11603&Action=Respond
> )
>
> there the 'nobody' owner showed (which shouldn't happen after the 'take')
This is a display bug caused by DBIx::SearchBuilder < 1.15; upgrade to a
newer version of DBIx::SearchBuilder to fix this. Alternatively, since
this is caused by a race condition, wait for a short second between the
"Take" and the "Reply".
- Alex
From lists at openunix.de Wed Jan 5 20:34:45 2005
From: lists at openunix.de (Franz Georg =?utf-8?Q?K=C3=B6hler?=)
Date: Thu, 6 Jan 2005 02:34:45 +0100
Subject: [rt-users] X.509 Support?
Message-ID: <20050106013445.GA25640@bofh.hanau.net>
Hello everyone,
does rt3 support authentification via X.509 ssl client certificates?
From rspier at pobox.com Wed Jan 5 22:56:50 2005
From: rspier at pobox.com (Robert Spier)
Date: Wed, 05 Jan 2005 19:56:50 -0800
Subject: [rt-users] X.509 Support?
In-Reply-To: <20050106013445.GA25640@bofh.hanau.net>
References: <20050106013445.GA25640@bofh.hanau.net>
Message-ID:
> does rt3 support authentification via X.509 ssl client certificates?
Using External Authentication, yes.
For Apache 1 mod-ssl, you should be able to use SSLFakeBasicAuth.
In Apache 2 it's SSLOptions +FakeBasicAuth
Read the documentation for your webserver for more details.
From kchen at MIT.EDU Thu Jan 6 01:53:26 2005
From: kchen at MIT.EDU (Kevin Chen)
Date: Thu, 06 Jan 2005 01:53:26 -0500
Subject: [rt-users] squelching and unsquelching mail
Message-ID: <41DCE066.2070006@mit.edu>
Hi,
I have RT 3.2.2 set up on a Red Hat Enterprise Linux 3 system
(specifically, Linux-Athena 9.3.16 for those of you MIT people). It's
running Perl 5.8.4, Apache 2.0.52, mod_perl 1.99_17, and MySQL 4.1.7.
For the most part it works fine, but I've run into one problem:
On the reply/comment page, there's an option for squelching mail at the
bottom of the page. Moving e-mail addresses from the "This message will
be sent to" list to the "Messages about this ticket will not be sent to"
list works perfectly fine.
However, if I try to re-enable e-mail delivery for multiple addresses at
once, only about half of them actually change lists. If I repeat with
the remaining half of the addresses, about half of those move as well.
Any thoughts?
--
Kevin Chen
http://www.sneswhiz.com/
From tomas.olaj at usit.uio.no Thu Jan 6 05:01:00 2005
From: tomas.olaj at usit.uio.no (Tomas A. P. Olaj)
Date: Thu, 6 Jan 2005 11:01:00 +0100 (CET)
Subject: [rt-users] RT tuning problems
In-Reply-To: <20050105134241.GD22193@chaka.net>
References:
<20050105134241.GD22193@chaka.net>
Message-ID:
On the marvelous Wed, 5 Jan 2005, Todd Chapman wrote kindly to me ...
> I would try RT3.2.3rc1 and make sure that you have the latest
> DBIx::SearchBuilder. Don't forget to restart Apache...
>
> -Todd
Thanks, all You people for helping!
We run RT3.2.1 (not sure if RT3.2.2 has better performance) and
DBIx::SearchBuilder 1.16, and still have problems with long history
tickets.
As for now, we greatly appreciate all responces and help, and our
conclusion from the latest responses is that the problem is RT itself
(the latest stable release)?
Is it faster to run FastCGI or modperl? We are currently testing to find
the optimal Apache dist to run.
cheers,
Tomas
> On Wed, Jan 05, 2005 at 09:46:08AM +0100, Tomas A. P. Olaj wrote:
> >
> > This is written by our web-admin and Postgres DBA, Rafael Martinez, which
> > is not a member of this list, and forwarded to me:
> >
> > -->
> >
> > We are having performance problems in our RT (3.2.1) installation.
> >
> > Description:
> >
> > - If we try to display a ticket with a long history, it takes many
> > seconds before the webside is generated. (Ticket/Display.html?id=).
> > In some browsers (f.ex.IExplorer) the webside is not show until the
> > browser gets all the data.
> >
> > - The server is not busy and has plenty of idle resources.
> >
> > - We do not have problems with the database. It is not busy at all. Not
> > IO problems either.
> >
> > - apache uses 100% of cpu when Ticket/Display.html?id= is executed.
> > If we run strace, can we see a lot of "time(NULL)=xxxxxxxx" system
> > calls, in our case, around 86000. 177 sql queries are send to the
> > database and it takes 20 seconds between the first and the last sql
> > query are send to the database.
> >
> > - It looks like apache is in some idle/loop stage (time(NULL)=xxxxxxxx)
> > between sending and receiving data to/from the database.
> >
> > Our system:
> > - Red Hat Enterprise Linux WS release 3 (Taroon Update 4).
> > - kernel 2.4.21-20.ELsmp
> > - 4GB Ram
> > - 2 x Intel(R) Xeon(TM) CPU 2.40GHz.
> > - 2 x scsi 36GB 15K (raid 1)
> >
> > - We are running the webserver and the database in the same server.
> > - Database: PostgreSQL 7.3.5
> > - Webserver: apache RH version: httpd-2.0.46-44.ent with
> > mod_perl_1.99_12
> >
> > Anyone with the same problem?
> >
> > --
> > Rafael Martinez,
> > Center for Information Technology Services
> > University of Oslo, Norway
> >
> > The problem is that our customer complains about the time it takes to load
> > a long ticket history, and this is a "show-stopper" for us. The latest
> > version of DBIx::SearchBuilder is also installed.
> >
> > --
> > ________________________________________________________________________
> > Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
> > University of Oslo / USIT (Center for Information Technology Services)
> > System- and Application Management / Applications Management Group
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
--
________________________________________________________________________
Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
University of Oslo / USIT (Center for Information Technology Services)
System- and Application Management / Applications Management Group
From JoopvandeWege at mococo.nl Thu Jan 6 06:34:39 2005
From: JoopvandeWege at mococo.nl (Joop van de Wege)
Date: Thu, 06 Jan 2005 12:34:39 +0100
Subject: [rt-users] can't create new user in RT3.2.2
In-Reply-To: <20050105073738.21B654D80D6@diesel.bestpractical.com>
References: <20050105073738.21B654D80D6@diesel.bestpractical.com>
Message-ID: <20050106123124.BA4E.JOOPVANDEWEGE@mococo.nl>
> From: Jesse Vincent
> Subject: Re: [rt-users] can't create new user in RT3.2.2
> To: James Lee
> Cc: Stephen Turner , rt-users at lists.bestpractical.com
>
> On Tue, Jan 04, 2005 at 01:18:45PM -0800, James Lee wrote:
> > that did the trick. i replaced DBD::Oracle 1.16 with
> > DBD::Oracle 1.15 and i can create new users now.
> > thanks a lot for your help.
> > jim
>
> I've gotten a testcase of the 1.16 bug down to the creation of a single
> attachment, but not much further than that. I needed to buy new hardware
> to run oracle, which is part of what's cause the slow progress. But
> we're getting ever closer.
Can I be of use?
We are a software development company using Oracle exclusively and have
quite a few instances of Oracle running of which atleast one can be used
to test (92i). Further I have a separate apache/perl/rt test tree which
I can use.
Joop
--
Joop van de Wege
From luiz at eaprender.com.br Thu Jan 6 06:51:13 2005
From: luiz at eaprender.com.br (Luiz Henrique Ozaki)
Date: Thu, 06 Jan 2005 09:51:13 -0200
Subject: [rt-users] Mail Gateway problems
Message-ID: <41DD2631.9030308@eaprender.com.br>
Hi,
Im using a postgres table to control my aliases using postfix. How can I
make the Mail Gateway of RT working with it ?
Im getting this in maillog:
Jan 4 20:56:50 moon postfix/pickup[28293]: 41646618D: uid=0 from=
Jan 4 20:56:50 moon postfix/cleanup[28375]: 41646618D:
message-id=<20050104225650.41646618D at moon.ibep.net>
Jan 4 20:56:50 moon postfix/qmgr[3332]: 41646618D:
from=, size=307, nrcpt=7 (queue active)
Jan 4 20:56:50 moon postfix/qmgr[3332]: 41646618D:
to=<--action at moon.ibep.net>, orig_to=, relay=none, delay=0,
status=bounced (invalid recipient syntax: "--action at moon.ibep.net")
Jan 4 20:56:50 moon postfix/qmgr[3332]: 41646618D:
to=<--queue at moon.ibep.net>, orig_to=, relay=none, delay=0,
status=bounced (invalid recipient syntax: "--queue at moon.ibep.net")
Jan 4 20:56:50 moon postfix/qmgr[3332]: 41646618D:
to=<--url at moon.ibep.net>, orig_to=, relay=none, delay=0,
status=bounced (invalid recipient syntax: "--url at moon.ibep.net")
Jan 4 20:56:50 moon postfix/local[28380]: 41646618D:
to=, orig_to=, relay=local, delay=0,
status=bounced (unknown user: "correspond")
Jan 4 20:56:50 moon postfix/local[28381]: 41646618D:
to=, orig_to=, relay=local, delay=0,
status=bounced (unknown user: "general")
Jan 4 20:56:50 moon postfix/local[28381]: 41646618D:
to=<|/opt/rt3/bin/rt-mailgate at moon.ibep.net>, orig_to=, relay=local,
delay=0, status=bounced (unknown user: "|/opt/rt3/bin/rt-mailgate")
Jan 4 20:56:50 moon postfix/local[28382]: 41646618D:
to=, orig_to=, relay=local,
delay=0, status=bounced (unknown user: "http://localhost/")
Jan 4 20:56:50 moon postfix/qmgr[3332]: 41646618D: removed
=/
Regards,
--
[]'s
Luiz Henrique Ozaki
From Ruslan.Zakirov at acronis.com Thu Jan 6 08:28:41 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Thu, 06 Jan 2005 16:28:41 +0300
Subject: [rt-users] Recurring Login Problem
In-Reply-To: <5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
References: <5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
Message-ID: <41DD3D09.3090800@acronis.com>
I saw similar behaviour once if autohandler does some output to user
before cookie work. May be you have some debug print commands in
autohandler?
Stephen Turner wrote:
> Hello,
>
> I'm looking for ideas on a very strange problem. (This is on RT 3.2.2,
> Oracle 9, fastcgi, solaris).
>
> The symptom is that you log in to RT, click on any link and you are
> dumped back to the login screen. (Logging in again then puts you to the
> page you requested).Every time you request a page, you have to go
> through the login screen.
>
> I found the problem posted before, and people suggested playing with
> browser cookie settings, but nobody reported the problem being solved. I
> don't think browser settings are the answer - here's what I've learned:
>
> - the problem happens with these browser/OS combinations:
>
> MSIE 6 - Win XP sp2
> Firefox 0.9 - Win XP sp2
> Netscape 7 - Win XP sp2
> Mozilla - Solaris
>
> - the problem does NOT happen with Opera on Windows XP or Solaris.
>
> - The problem does not happen while connecting to other RT's we have set
> up, including mysql, Oracle, mod_perl & fastcgi setups. That's why I
> don't think the problem is a browser config problem.
>
> - Session tracking on the server is done with Apache::Session::File, and
> for the problem connections, it appears that after login, the user
> information is not being stored in the session file. This appears to be
> the root of the problem, although I can't think why this would happen.
>
> - This may not be relevant, but I noticed that for problem connections
> to the RT home page, autohandler seems to be called twice: once for
> index.html, once for bplogo.gif. Successful (Opera) connections show
> only a single call to autohandler, for index.html.
>
> So, any ideas?
>
> I'm particularly interested on hearing how the magic of storing the user
> attributes in the session data is accomplished. And what might cause
> this not to happen.
>
> Thanks,
> Steve
>
>
> Stephen Turner
> Senior Programmer/Analyst - Client Support Services
> Information Services and Technology (IS&T)
>
> sturner at mit.edu
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From Ruslan.Zakirov at acronis.com Thu Jan 6 08:57:11 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Thu, 06 Jan 2005 16:57:11 +0300
Subject: [rt-users] RT tuning problems
In-Reply-To:
References: <20050105134241.GD22193@chaka.net>
Message-ID: <41DD43B7.5030202@acronis.com>
Tomas A. P. Olaj wrote:
> On the marvelous Wed, 5 Jan 2005, Todd Chapman wrote kindly to me ...
>
>
>>I would try RT3.2.3rc1 and make sure that you have the latest
>>DBIx::SearchBuilder. Don't forget to restart Apache...
>>
>>-Todd
>
>
> Thanks, all You people for helping!
>
> We run RT3.2.1 (not sure if RT3.2.2 has better performance) and
> DBIx::SearchBuilder 1.16, and still have problems with long history
> tickets.
Here you should start Debug&Profile:
http://wiki.bestpractical.com/?Debug
>
> As for now, we greatly appreciate all responces and help, and our
> conclusion from the latest responses is that the problem is RT itself
> (the latest stable release)?
Upcoming 3.4 series are a *lot* faster. You can copy you current setup
and upgrade it to 3.4.0rc1 and see how it works for you.
>
> Is it faster to run FastCGI or modperl? We are currently testing to find
> the optimal Apache dist to run.
Autrijus said latest mod_perl2 and FastCGI works at the same speed, but
MP2 has lower memory usage.
>
> cheers,
> Tomas
>
>
>>On Wed, Jan 05, 2005 at 09:46:08AM +0100, Tomas A. P. Olaj wrote:
>>
>>>This is written by our web-admin and Postgres DBA, Rafael Martinez, which
>>>is not a member of this list, and forwarded to me:
>>>
>>>-->
>>>
>>>We are having performance problems in our RT (3.2.1) installation.
>>>
>>>Description:
>>>
>>>- If we try to display a ticket with a long history, it takes many
>>>seconds before the webside is generated. (Ticket/Display.html?id=).
>>>In some browsers (f.ex.IExplorer) the webside is not show until the
>>>browser gets all the data.
>>>
>>>- The server is not busy and has plenty of idle resources.
>>>
>>>- We do not have problems with the database. It is not busy at all. Not
>>>IO problems either.
>>>
>>>- apache uses 100% of cpu when Ticket/Display.html?id= is executed.
>>>If we run strace, can we see a lot of "time(NULL)=xxxxxxxx" system
>>>calls, in our case, around 86000. 177 sql queries are send to the
>>>database and it takes 20 seconds between the first and the last sql
>>>query are send to the database.
>>>
>>>- It looks like apache is in some idle/loop stage (time(NULL)=xxxxxxxx)
>>>between sending and receiving data to/from the database.
>>>
>>>Our system:
>>>- Red Hat Enterprise Linux WS release 3 (Taroon Update 4).
>>>- kernel 2.4.21-20.ELsmp
>>>- 4GB Ram
>>>- 2 x Intel(R) Xeon(TM) CPU 2.40GHz.
>>>- 2 x scsi 36GB 15K (raid 1)
>>>
>>>- We are running the webserver and the database in the same server.
>>>- Database: PostgreSQL 7.3.5
>>>- Webserver: apache RH version: httpd-2.0.46-44.ent with
>>>mod_perl_1.99_12
>>>
>>>Anyone with the same problem?
>>>
>>>--
>>> Rafael Martinez,
>>> Center for Information Technology Services
>>> University of Oslo, Norway
>>>
>>>The problem is that our customer complains about the time it takes to load
>>>a long ticket history, and this is a "show-stopper" for us. The latest
>>>version of DBIx::SearchBuilder is also installed.
>>>
>>>--
>>>________________________________________________________________________
>>>Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
>>> University of Oslo / USIT (Center for Information Technology Services)
>>> System- and Application Management / Applications Management Group
>>>_______________________________________________
>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
From kchen at MIT.EDU Thu Jan 6 09:14:53 2005
From: kchen at MIT.EDU (Kevin Chen)
Date: Thu, 06 Jan 2005 09:14:53 -0500
Subject: [rt-users] X.509 Support?
In-Reply-To: <20050106070208.174F24D80C2@diesel.bestpractical.com>
References: <20050106070208.174F24D80C2@diesel.bestpractical.com>
Message-ID: <41DD47DD.7070409@mit.edu>
> From: Robert Spier
>
>>> does rt3 support authentification via X.509 ssl client certificates?
>
> Using External Authentication, yes.
>
> For Apache 1 mod-ssl, you should be able to use SSLFakeBasicAuth.
>
> In Apache 2 it's SSLOptions +FakeBasicAuth
>
> Read the documentation for your webserver for more details.
With Apache 2.0.51 or later, it's a bit more convenient to use the
SSLUserName directive. For example, I have "SSLUserName
SSL_CLIENT_S_DN_Email". See
http://httpd.apache.org/docs-2.1/mod/mod_ssl.html#sslusername for details.
--
Kevin Chen
http://www.sneswhiz.com/
From jkikpole at cairodurham.org Thu Jan 6 09:36:33 2005
From: jkikpole at cairodurham.org (Jaime Kikpole)
Date: Thu, 6 Jan 2005 09:36:33 -0500
Subject: [rt-users] Technician reports
Message-ID: <5CB96940-5FF0-11D9-9DDD-000A95C01924@cairodurham.org>
I've been asked to do something that can not end well, but....
My job wants to pull data from RT so as to list either the number of
comments (not tickets) or the amount of time directly associated with
each technician. For example, my desktop tech might own a ticket, but
I add two comments (5 minutes and 15 minutes) and a reply (10 minutes)
to it. I need to run a search that gives me credit for the 30 minutes
that I put into that ticket and others.
Is there a way to do that?
Jaime
From sturner at MIT.EDU Thu Jan 6 09:42:48 2005
From: sturner at MIT.EDU (Stephen Turner)
Date: Thu, 06 Jan 2005 09:42:48 -0500
Subject: [rt-users] Recurring Login Problem
In-Reply-To: <20050105220717.GV24460@bestpractical.com>
References: <5.2.1.1.2.20050105165409.020dfda0@po14.mit.edu>
<5.2.1.1.2.20050105160651.020aed10@po14.mit.edu>
<5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
<5.2.1.1.2.20050105153254.020240a0@po14.mit.edu>
<5.2.1.1.2.20050105160651.020aed10@po14.mit.edu>
<5.2.1.1.2.20050105165409.020dfda0@po14.mit.edu>
Message-ID: <5.2.1.1.2.20050106094147.0208f328@po14.mit.edu>
At Wednesday 1/5/2005 05:07 PM, Jesse Vincent wrote:
> > Now, I just noticed that this setup was installed against perl 5.8.0,
> which
> > raises a red flag - I'm going to have it reinstalled against 5.8.3 and
> hope
> > this issue just goes away.
>
>*nod* if not, we can dig deeper.
Thanks for your time - I'll post back when we solve this in case anyone
else runs into it.
Steve
From aharrison at gmail.com Thu Jan 6 10:28:41 2005
From: aharrison at gmail.com (Andy Harrison)
Date: Thu, 6 Jan 2005 10:28:41 -0500
Subject: [rt-users] Mail Gateway problems
In-Reply-To: <41DD2631.9030308@eaprender.com.br>
References: <41DD2631.9030308@eaprender.com.br>
Message-ID:
On Thu, 06 Jan 2005 09:51:13 -0200, Luiz Henrique Ozaki
wrote:
> Hi,
>
> Im using a postgres table to control my aliases using postfix. How can I
> make the Mail Gateway of RT working with it ?
>
> Im getting this in maillog:
>
It would be helpful to see the contents of the aliases table.
--
Andy Harrison
From damianburke at gmail.com Thu Jan 6 11:07:12 2005
From: damianburke at gmail.com (Damian)
Date: Thu, 6 Jan 2005 10:07:12 -0600
Subject: [rt-users] Re: Technician reports (Jaime Kikpole)
Message-ID:
> My job wants to pull data from RT so as to list either the number of
> comments (not tickets) or the amount of time directly associated with
> each technician. For example, my desktop tech might own a ticket, but
> I add two comments (5 minutes and 15 minutes) and a reply (10 minutes)
> to it. I need to run a search that gives me credit for the 30 minutes
> that I put into that ticket and others.
>
I have a similar report where on a per-user basis I total up their
time worked of the last N number of days. Doesn't matter who
owns the ticket. Here is the MySQL query:
SELECT
DATE_FORMAT(Transactions.Created, '%b %d, %Y') as tdate,
Tickets.id,
Tickets.Status,
SUM(Transactions.TimeTaken),
Tickets.Subject
FROM
Tickets, Users, Transactions
WHERE
Transactions.Creator = Users.id AND
Users.Name='$userName' AND
Transactions.Ticket = Tickets.id AND
Transactions.TimeTaken > 0 AND
DATE_FORMAT(Transactions.Created, '%Y-%m-%d') >
DATE_SUB(CURDATE(), INTERVAL $intervalDB)
GROUP BY
tdate, Tickets.id
ORDER BY
tdate ASC, Tickets.id ASC
Hope this helps,
Damian
From jkikpole at cairodurham.org Thu Jan 6 11:23:06 2005
From: jkikpole at cairodurham.org (Jaime Kikpole)
Date: Thu, 6 Jan 2005 11:23:06 -0500
Subject: [rt-users] MySQL 4.1?
Message-ID: <3EFA5E4A-5FFF-11D9-9DDD-000A95C01924@cairodurham.org>
Does anyone know if an upgrade from MySQL 4.0.21 to 4.1.7 should have
any complications? As far as RT goes, of course. :)
Yes, I am RTFM-ing.
(http://dev.mysql.com/doc/mysql/en/Upgrading-from-4.0.html) I just
thought that I'd double check with people more experienced than myself.
Thanks in advance,
Jaime
From doogles at doogles.com Thu Jan 6 11:37:07 2005
From: doogles at doogles.com (Jason A. Diegmueller)
Date: Thu, 6 Jan 2005 10:37:07 -0600 (CST)
Subject: [rt-users] RT tuning problems
In-Reply-To:
References:
<20050105134241.GD22193@chaka.net>
Message-ID:
Tomas--
I have found RT 3.2.3rc1 (not just RT 3.2.2) specifically, when combined with
DBIx::SearchBuilder 1.15 or greater, increased performance with our "trouble
tickets" 300%+.
RT 3.4.0rc1 showed 20% gains on top of the above figures.
I posted a few weeks ago with exact figures.
Additionally, in my testing, I found negligable difference btween FastCGI and
mod_perl. In our environment, I run Apache 1.3.33 with mod_perl 1.29.
-jd
On Thu, 6 Jan 2005, Tomas A. P. Olaj wrote:
> On the marvelous Wed, 5 Jan 2005, Todd Chapman wrote kindly to me ...
>
>> I would try RT3.2.3rc1 and make sure that you have the latest
>> DBIx::SearchBuilder. Don't forget to restart Apache...
>>
>> -Todd
>
> Thanks, all You people for helping!
>
> We run RT3.2.1 (not sure if RT3.2.2 has better performance) and
> DBIx::SearchBuilder 1.16, and still have problems with long history
> tickets.
>
> As for now, we greatly appreciate all responces and help, and our
> conclusion from the latest responses is that the problem is RT itself
> (the latest stable release)?
>
> Is it faster to run FastCGI or modperl? We are currently testing to find
> the optimal Apache dist to run.
>
> cheers,
> Tomas
>
>> On Wed, Jan 05, 2005 at 09:46:08AM +0100, Tomas A. P. Olaj wrote:
>>>
>>> This is written by our web-admin and Postgres DBA, Rafael Martinez, which
>>> is not a member of this list, and forwarded to me:
>>>
>>> -->
>>>
>>> We are having performance problems in our RT (3.2.1) installation.
>>>
>>> Description:
>>>
>>> - If we try to display a ticket with a long history, it takes many
>>> seconds before the webside is generated. (Ticket/Display.html?id=).
>>> In some browsers (f.ex.IExplorer) the webside is not show until the
>>> browser gets all the data.
>>>
>>> - The server is not busy and has plenty of idle resources.
>>>
>>> - We do not have problems with the database. It is not busy at all. Not
>>> IO problems either.
>>>
>>> - apache uses 100% of cpu when Ticket/Display.html?id= is executed.
>>> If we run strace, can we see a lot of "time(NULL)=xxxxxxxx" system
>>> calls, in our case, around 86000. 177 sql queries are send to the
>>> database and it takes 20 seconds between the first and the last sql
>>> query are send to the database.
>>>
>>> - It looks like apache is in some idle/loop stage (time(NULL)=xxxxxxxx)
>>> between sending and receiving data to/from the database.
>>>
>>> Our system:
>>> - Red Hat Enterprise Linux WS release 3 (Taroon Update 4).
>>> - kernel 2.4.21-20.ELsmp
>>> - 4GB Ram
>>> - 2 x Intel(R) Xeon(TM) CPU 2.40GHz.
>>> - 2 x scsi 36GB 15K (raid 1)
>>>
>>> - We are running the webserver and the database in the same server.
>>> - Database: PostgreSQL 7.3.5
>>> - Webserver: apache RH version: httpd-2.0.46-44.ent with
>>> mod_perl_1.99_12
>>>
>>> Anyone with the same problem?
>>>
>>> --
>>> Rafael Martinez,
>>> Center for Information Technology Services
>>> University of Oslo, Norway
>>>
>>> The problem is that our customer complains about the time it takes to load
>>> a long ticket history, and this is a "show-stopper" for us. The latest
>>> version of DBIx::SearchBuilder is also installed.
>>>
>>> --
>>> ________________________________________________________________________
>>> Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
>>> University of Oslo / USIT (Center for Information Technology Services)
>>> System- and Application Management / Applications Management Group
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
> --
> ________________________________________________________________________
> Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
> University of Oslo / USIT (Center for Information Technology Services)
> System- and Application Management / Applications Management Group
>
From doogles at doogles.com Thu Jan 6 11:41:56 2005
From: doogles at doogles.com (Jason A. Diegmueller)
Date: Thu, 6 Jan 2005 10:41:56 -0600 (CST)
Subject: [rt-users] MySQL 4.1?
In-Reply-To: <3EFA5E4A-5FFF-11D9-9DDD-000A95C01924@cairodurham.org>
References: <3EFA5E4A-5FFF-11D9-9DDD-000A95C01924@cairodurham.org>
Message-ID:
I have had no issues with MySQL 4.1.7. I too was coming from 4.0.21 (and .20,
.19, .18, etc).
We run RT 3.2.3rc1 however I've tested RT 3.4.0rc1 as well with the same MySQL
4.1 with success.
-jd
On Thu, 6 Jan 2005, Jaime Kikpole wrote:
> Does anyone know if an upgrade from MySQL 4.0.21 to 4.1.7 should have
> any complications? As far as RT goes, of course. :)
>
> Yes, I am RTFM-ing.
> (http://dev.mysql.com/doc/mysql/en/Upgrading-from-4.0.html) I just thought
> that I'd double check with people more experienced than myself.
>
> Thanks in advance,
> Jaime
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
From les at futuresource.com Thu Jan 6 11:58:25 2005
From: les at futuresource.com (Les Mikesell)
Date: Thu, 06 Jan 2005 10:58:25 -0600
Subject: [rt-users] RT tuning problems
In-Reply-To:
References:
<20050105134241.GD22193@chaka.net>
Message-ID: <1105030705.14796.12.camel@moola.futuresource.com>
On Thu, 2005-01-06 at 10:37, Jason A. Diegmueller wrote:
> Additionally, in my testing, I found negligable difference btween FastCGI and
> mod_perl. In our environment, I run Apache 1.3.33 with mod_perl 1.29.
Thanks for mentioning your results. Did you happen to shake out minimal
or optimal numbers of fastcgi processes to start for best performance?
--
Les Mikesell
les at futuresource.com
From sven.sternberger at desy.de Thu Jan 6 12:05:05 2005
From: sven.sternberger at desy.de (Sven Sternberger)
Date: Thu, 06 Jan 2005 18:05:05 +0100
Subject: [rt-users] Urgent Problem with CachedGroupMembers
Message-ID: <41DD6FC1.9010401@desy.de>
RT: 3.0.12
mysql: 4.0.22
Hello!
since we restarted our RT it get VERY slow. When
I look at the mysql proccesses ther are about 20 processes
like:
SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
438260))
this proccess last only a few seconds but it will be often
repeated. I counted about 6500 lines per GroupId in the log
There is no Group with the id '438260'. And we have about
1.3 millions rows in CachedGroupMembers.
Groups:233666
Users:23717
And so I think the real question
is how get I rid of all the old CachedGroupMembers rows.
in the mysql log I see (here it is 438346):
SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId = '437242'
SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId = '437242'
INSERT INTO GroupMembers (GroupId, MemberId) VALUES ('438346', '437242')
INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
ImmediateParentId, Disabled) VALUES ('438346', '0', '437242', '438346', '0')
SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
438346))
SELECT * FROM Principals WHERE id = '438346'
INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
ImmediateParentId, Disabled) VALUES ('438346', '1310816', '437242',
'438346', '0')
SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId = '35874'
SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId = '35874'
INSERT INTO GroupMembers (GroupId, MemberId) VALUES ('438346', '35874')
INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
ImmediateParentId, Disabled) VALUES ('438346', '0', '35874', '438346', '0')
SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
438346))
SELECT * FROM Principals WHERE id = '438346'
6 Query
INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
ImmediateParentId, Disabled) VALUES ('438346', '1310816', '35874',
'438346', '0')
hope there is somebody out there who can help otherwise I think
our user/admins will be very unpleasent to me.
bets regards!
From Ruslan.Zakirov at acronis.com Thu Jan 6 12:47:05 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Thu, 06 Jan 2005 20:47:05 +0300
Subject: [rt-users] Urgent Problem with CachedGroupMembers
In-Reply-To: <41DD6FC1.9010401@desy.de>
References: <41DD6FC1.9010401@desy.de>
Message-ID: <41DD7999.8010805@acronis.com>
In mysql shell run: SHOW KEYS FROM CachedGroupMembers;
this will show all indexes on that table.
And you can create next INDEX:
CREATE INDEX CacheMemId ON CachedGroupMembers(MemberId);
We have this index for a long time, has this problem too.
Also turn on mysql slow queries log:
http://wiki.bestpractical.com/?Debug
Sven Sternberger wrote:
> RT: 3.0.12
> mysql: 4.0.22
>
> Hello!
>
> since we restarted our RT it get VERY slow. When
> I look at the mysql proccesses ther are about 20 processes
> like:
>
> SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
> 438260))
>
> this proccess last only a few seconds but it will be often
> repeated. I counted about 6500 lines per GroupId in the log
>
> There is no Group with the id '438260'. And we have about
> 1.3 millions rows in CachedGroupMembers.
> Groups:233666
> Users:23717
>
> And so I think the real question
> is how get I rid of all the old CachedGroupMembers rows.
>
> in the mysql log I see (here it is 438346):
>
> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
> '437242'
> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
> '437242'
> INSERT INTO GroupMembers (GroupId, MemberId) VALUES ('438346', '437242')
> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
> ImmediateParentId, Disabled) VALUES ('438346', '0', '437242', '438346',
> '0')
>
> SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
> 438346))
> SELECT * FROM Principals WHERE id = '438346'
> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
> ImmediateParentId, Disabled) VALUES ('438346', '1310816', '437242',
> '438346', '0')
>
> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId = '35874'
> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId = '35874'
> INSERT INTO GroupMembers (GroupId, MemberId) VALUES ('438346', '35874')
> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
> ImmediateParentId, Disabled) VALUES ('438346', '0', '35874', '438346', '0')
>
> SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
> 438346))
> SELECT * FROM Principals WHERE id = '438346'
> 6 Query
> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
> ImmediateParentId, Disabled) VALUES ('438346', '1310816', '35874',
> '438346', '0')
>
> hope there is somebody out there who can help otherwise I think
> our user/admins will be very unpleasent to me.
>
>
> bets regards!
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From Ruslan.Zakirov at acronis.com Thu Jan 6 13:20:44 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Thu, 06 Jan 2005 21:20:44 +0300
Subject: [rt-users] Urgent Problem with CachedGroupMembers
In-Reply-To: <41DD7999.8010805@acronis.com>
References: <41DD6FC1.9010401@desy.de> <41DD7999.8010805@acronis.com>
Message-ID: <41DD817C.6010104@acronis.com>
sent this to rt-bugs@
Ruslan U. Zakirov wrote:
> In mysql shell run: SHOW KEYS FROM CachedGroupMembers;
> this will show all indexes on that table.
>
> And you can create next INDEX:
> CREATE INDEX CacheMemId ON CachedGroupMembers(MemberId);
>
> We have this index for a long time, has this problem too.
>
> Also turn on mysql slow queries log:
> http://wiki.bestpractical.com/?Debug
>
> Sven Sternberger wrote:
>
>> RT: 3.0.12
>> mysql: 4.0.22
>>
>> Hello!
>>
>> since we restarted our RT it get VERY slow. When
>> I look at the mysql proccesses ther are about 20 processes
>> like:
>>
>> SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
>> 438260))
>>
>> this proccess last only a few seconds but it will be often
>> repeated. I counted about 6500 lines per GroupId in the log
>>
>> There is no Group with the id '438260'. And we have about
>> 1.3 millions rows in CachedGroupMembers.
>> Groups:233666
>> Users:23717
>>
>> And so I think the real question
>> is how get I rid of all the old CachedGroupMembers rows.
>>
>> in the mysql log I see (here it is 438346):
>>
>> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
>> '437242'
>> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
>> '437242'
>> INSERT INTO GroupMembers (GroupId, MemberId) VALUES ('438346', '437242')
>> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
>> ImmediateParentId, Disabled) VALUES ('438346', '0', '437242',
>> '438346', '0')
>>
>> SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
>> 438346))
>> SELECT * FROM Principals WHERE id = '438346'
>> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
>> ImmediateParentId, Disabled) VALUES ('438346', '1310816', '437242',
>> '438346', '0')
>>
>> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
>> '35874'
>> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
>> '35874'
>> INSERT INTO GroupMembers (GroupId, MemberId) VALUES ('438346', '35874')
>> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
>> ImmediateParentId, Disabled) VALUES ('438346', '0', '35874', '438346',
>> '0')
>>
>> SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
>> 438346))
>> SELECT * FROM Principals WHERE id = '438346'
>> 6 Query
>> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
>> ImmediateParentId, Disabled) VALUES ('438346', '1310816', '35874',
>> '438346', '0')
>>
>> hope there is somebody out there who can help otherwise I think
>> our user/admins will be very unpleasent to me.
>>
>>
>> bets regards!
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From luiz at eaprender.com.br Thu Jan 6 13:22:31 2005
From: luiz at eaprender.com.br (Luiz Henrique Ozaki)
Date: Thu, 06 Jan 2005 16:22:31 -0200
Subject: [rt-users] Mail Gateway problems
Message-ID: <41DD81E7.4030206@eaprender.com.br>
Andy Harrison wrote:
>On Thu, 06 Jan 2005 09:51:13 -0200, Luiz Henrique Ozaki
> wrote:
>
>
>>Hi,
>>
>>Im using a postgres table to control my aliases using postfix. How can I
>>make the Mail Gateway of RT working with it ?
>>
>>Im getting this in maillog:
>>
>>
>>
>
>It would be helpful to see the contents of the aliases table.
>
>
>
>
postfix=> select * from alias WHERE address='rt';
address |
goto | domain |
created | modified | active
---------+---------------------------------------------------------------------------------------------+----------+-------------------------------+-------------------------------+--------
rt | |/usr/local/rt3/bin/rt-mailgate --queue general --action
correspond --url http://localhost/ | ibep.net | 2005-01-04
11:42:57.176243-02 | 2005-01-04 11:42:57.176243-02 | t
(1 row)
--
[]'s
Luiz Henrique Ozaki
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From doogles at doogles.com Thu Jan 6 13:28:07 2005
From: doogles at doogles.com (Jason A. Diegmueller)
Date: Thu, 6 Jan 2005 12:28:07 -0600 (CST)
Subject: [rt-users] RT tuning problems
In-Reply-To: <1105030705.14796.12.camel@moola.futuresource.com>
References:
<20050105134241.GD22193@chaka.net>
<1105030705.14796.12.camel@moola.futuresource.com>
Message-ID:
>> Additionally, in my testing, I found negligable difference btween FastCGI and
>> mod_perl. In our environment, I run Apache 1.3.33 with mod_perl 1.29.
>
> Thanks for mentioning your results. Did you happen to shake out minimal
> or optimal numbers of fastcgi processes to start for best performance?
I found the results so similar, I don't believe I even recorded them for
posterity. Sorry.
-jd
From lmw94002 at hotmail.com Thu Jan 6 15:04:46 2005
From: lmw94002 at hotmail.com (Mathew Walker)
Date: Thu, 06 Jan 2005 15:04:46 -0500
Subject: [rt-users] Error during compilation of
/opt/rt3/share/html/Tools/Offline.html
Message-ID:
Error when I click Tools in RT web browser
error: Error during compilation of /opt/rt3/share/html/Tools/Offline.html:
Weak references are not implemented in the version of perl at
/opt/rt3/lib/RT/Action/Generic.pm line 70
BEGIN failed--compilation aborted at /opt/rt3/lib/RT/Action/Generic.pm line
70.
I upgraded from Perl 5.8.0 to 5.8.5 prior to RT installation. Did i miss
someting or is it an issue w/ the version itself?
From jesse at bestpractical.com Thu Jan 6 15:22:19 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Thu, 6 Jan 2005 15:22:19 -0500
Subject: [rt-users] Error during compilation of
/opt/rt3/share/html/Tools/Offline.html
In-Reply-To:
References:
Message-ID: <20050106202219.GR24460@bestpractical.com>
On Thu, Jan 06, 2005 at 03:04:46PM -0500, Mathew Walker wrote:
> Error when I click Tools in RT web browser
>
> error: Error during compilation of /opt/rt3/share/html/Tools/Offline.html:
> Weak references are not implemented in the version of perl at
> /opt/rt3/lib/RT/Action/Generic.pm line 70
> BEGIN failed--compilation aborted at /opt/rt3/lib/RT/Action/Generic.pm line
> 70.
>
> I upgraded from Perl 5.8.0 to 5.8.5 prior to RT installation. Did i miss
> someting or is it an issue w/ the version itself?
A little bit of googling goes a long way
http://64.233.161.104/search?q=cache:S-jANdTEEB0J:www.xmltwig.com/xmltwig/XML-Twig-FAQ.html+Weak+references+are+not+implemented+in+the+version+of+perl+at&hl=en
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
From lmw94002 at hotmail.com Thu Jan 6 15:31:29 2005
From: lmw94002 at hotmail.com (Mathew Walker)
Date: Thu, 06 Jan 2005 15:31:29 -0500
Subject: [rt-users] Error during compilation of
/opt/rt3/share/html/Tools/Offline.html
In-Reply-To: <20050106202219.GR24460@bestpractical.com>
Message-ID:
I have seen this reference to reinstalling, and I have installed the latest
Scalar::Util module by hand. Actually had to do this to solve some other
issues I had, but I still get the error below.
>On Thu, Jan 06, 2005 at 03:04:46PM -0500, Mathew Walker wrote:
> > Error when I click Tools in RT web browser
> >
> > error: Error during compilation of
>/opt/rt3/share/html/Tools/Offline.html:
> > Weak references are not implemented in the version of perl at
> > /opt/rt3/lib/RT/Action/Generic.pm line 70
> > BEGIN failed--compilation aborted at /opt/rt3/lib/RT/Action/Generic.pm
>line
> > 70.
> >
> > I upgraded from Perl 5.8.0 to 5.8.5 prior to RT installation. Did i
>miss
> > someting or is it an issue w/ the version itself?
>
>A little bit of googling goes a long way
>http://64.233.161.104/search?q=cache:S-jANdTEEB0J:www.xmltwig.com/xmltwig/XML-Twig-FAQ.html+Weak+references+are+not+implemented+in+the+version+of+perl+at&hl=en
>
From jec at rptec.ch Thu Jan 6 15:54:08 2005
From: jec at rptec.ch (Jean-Eric)
Date: Thu, 06 Jan 2005 21:54:08 +0100
Subject: [rt-users] Method unimplemented
Message-ID: <41DDA570.7090202@rptec.ch>
Hi,
We run RT 3.2.2 and when I make the simple Query:
"Content like 'DreamWeaver'"
RT crashes with an Unimplemented RT::Attribute::Name method:
457: else {
458: my ($package, $filename, $line);
459: ($package, $filename, $line) = caller;
460:
461: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n";
462: }
463:
464: }
465:
...
code stack:
/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm:461
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:99
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:91
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:106
/opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:137
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/SelectSearchesForObjects:58
/opt/rt-3.2.2-iris.ch/share/html/Search/Elements/EditSearches:70
/opt/rt-3.2.2-iris.ch/share/html/Search/Build.html:88
/opt/rt-3.2.2-iris.ch/share/html/autohandler:221
Can anyone help me?
Thanks in advance.
-jec
--
Jean-Eric Cuendet
Riskpro Technologies SA
Av du 14 avril 1b, 1020 Renens Switzerland
Principal: +41 21 637 0110 Fax: +41 21 637 01 11
Direct: +41 21 637 0123
E-mail: jean-eric.cuendet at rptec.ch
http://www.rptec.ch
--------------------------------------------------------
From rmroland at indiana.edu Thu Jan 6 16:36:33 2005
From: rmroland at indiana.edu (Roland, Ryan M)
Date: Thu, 6 Jan 2005 16:36:33 -0500
Subject: [rt-users] Unable to convert MIME messages to ticket
Message-ID:
First some system notes:
RT 3.2.1
Perl 5.8.5
Apache 1.3.33
- mod_perl 1.27
Postfix 2.1.5
I am creating an instance of RT and when I send an HTML format message
to the box, I get the following error in postfix:
Jan 6 15:23:10 [postfix/local] 6FA72363E: to=,
relay=local, delay=3, status=deferred (temporary failure. Command
output: RT server error. The RT server which handled your email did not
behave as expected. It said: System
error
error: Can't locate object method "init" via package
"MIME::Decoder::QuotedPrint" at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line
179. context: ... 175: unless (eval "require
'$concrete_path';") { 176:
From jesse at bestpractical.com Thu Jan 6 16:43:25 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Thu, 6 Jan 2005 16:43:25 -0500
Subject: [rt-users] Unable to convert MIME messages to ticket
In-Reply-To:
References:
Message-ID: <20050106214325.GY24460@bestpractical.com>
On Thu, Jan 06, 2005 at 04:36:33PM -0500, Roland, Ryan M wrote:
> First some system notes:
>
>
>
> RT 3.2.1
>
> Perl 5.8.5
>
> Apache 1.3.33
>
> - mod_perl 1.27
>
> Postfix 2.1.5
>
>
>
> I am creating an instance of RT and when I send an HTML format message
> to the box, I get the following error in postfix:
What version of MIME::Tools are you running?
From rmroland at indiana.edu Thu Jan 6 16:44:00 2005
From: rmroland at indiana.edu (Roland, Ryan M)
Date: Thu, 6 Jan 2005 16:44:00 -0500
Subject: [rt-users] Unable to convert MIME messages to ticket
Message-ID:
MIME::Tools is 5.415
-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Thursday, January 06, 2005 4:43 PM
To: Roland, Ryan M
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Unable to convert MIME messages to ticket
On Thu, Jan 06, 2005 at 04:36:33PM -0500, Roland, Ryan M wrote:
> First some system notes:
>
>
>
> RT 3.2.1
>
> Perl 5.8.5
>
> Apache 1.3.33
>
> - mod_perl 1.27
>
> Postfix 2.1.5
>
>
>
> I am creating an instance of RT and when I send an HTML format message
> to the box, I get the following error in postfix:
What version of MIME::Tools are you running?
From rmroland at indiana.edu Thu Jan 6 18:08:09 2005
From: rmroland at indiana.edu (Roland, Ryan M)
Date: Thu, 6 Jan 2005 18:08:09 -0500
Subject: [rt-users] Unable to convert MIME messages to ticket
Message-ID:
Ok, after some in-depth investigation (as much as I can since I don't
know much about PERL's environment structure) I have made the following
hypothesis:
Facts:
- I'm installing this on Gentoo
- Gentoo ebuild of RT (v3.2.1) requires MIME-tools ebuild >= 5.411
- MIME-tools is considered stable (x86) at 5.415, so this version
is installed
- MIME-tools has a dependency for another ebuild called
MIME-Base64
- MIME-tools 5.415 requires MIME-Base64 v3.05 or greater
- MIME-tools 5.411 simply requires ANY stable version of
MIME-Base64
- Latest stable version of MIME-Base64 is just 3.00
Hypotheses/Theories:
- MIME-Base64 v3.05 brings in a conflicting version of a module
which RT uses (didn't pin down which one, but suspect MIME::QuotedPrint
or MIME::Decoder::QuotedPrint)
- New module overrides RT's expected module version, but it
handles things differently
Results:
- RT 3.2.1 gets confused by unexpected structure/behavior and
throws a fit
- This is all in the MIME parsing/decoding section, so plain-text
emails are not effected
I am playing around with rolling back to MIME-Base64 v3.00 and
MIME-Tools 5.11
Wanted to get what I have so far out there in case someone can
confirm/deny/explain what I'm seeing.
Let me know if there is anything else
>MIME::Tools is 5.415
>>On Thu, Jan 06, 2005 at 04:36:33PM -0500, Roland, Ryan M wrote:
>>> First some system notes:
>>>
>>>
>>>
>>> RT 3.2.1
>>>
>>> Perl 5.8.5
>>>
>>> Apache 1.3.33
>>>
>>> - mod_perl 1.27
>>>
>>> Postfix 2.1.5
>>>
>>>
>>>
>>> I am creating an instance of RT and when I send an HTML format
message
>>> to the box, I get the following error in postfix:
>>What version of MIME::Tools are you running?
From jesse at bestpractical.com Thu Jan 6 18:34:54 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Thu, 6 Jan 2005 18:34:54 -0500
Subject: [rt-users] Unable to convert MIME messages to ticket
In-Reply-To:
References:
Message-ID: <20050106233454.GB24460@bestpractical.com>
On Thu, Jan 06, 2005 at 06:08:09PM -0500, Roland, Ryan M wrote:
> Ok, after some in-depth investigation (as much as I can since I don't
> know much about PERL's environment structure) I have made the following
> hypothesis:
MIME-Tools 5.415 is broken. That's why 5.416 was recently released.
Please upgrade
From jreeder at minutemenu.com Thu Jan 6 21:40:23 2005
From: jreeder at minutemenu.com (Jonathan Reeder)
Date: Thu, 6 Jan 2005 20:40:23 -0600
Subject: [rt-users] Users only allowed to see their own tickets within a
queue
Message-ID:
I'm terribly sorry if this is a very trivial question.
I'd like to set up permissions for a user such that he is only able to see
tickets that he created, so I suppose, tickets for which he is the
Requestor. I granted the user ShowTicket and CreateTicket rights for the
queue in question, but without SeeQueue, he was unable to even create a new
ticket since he was unable to see the queue (the drop down list of queues
just came up empty). If I give the user SeeQueue rights, then he can see
all tickets in that queue. What am I missing?
Thanks a bunch,
Jonathan Reeder
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From jesse at bestpractical.com Fri Jan 7 00:05:45 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 7 Jan 2005 00:05:45 -0500
Subject: [rt-users] Unable to convert MIME messages to ticket
In-Reply-To:
References:
Message-ID: <20050107050545.GF24460@bestpractical.com>
On Thu, Jan 06, 2005 at 04:44:00PM -0500, Roland, Ryan M wrote:
> MIME::Tools is 5.415
Please upgrade to 5.416
From sivan.deray at net-aptitude.fr Fri Jan 7 04:01:21 2005
From: sivan.deray at net-aptitude.fr (Sivan DERAY)
Date: Fri, 7 Jan 2005 10:01:21 +0100
Subject: [rt-users] Opened ticket sending email without any action
Message-ID: <4E13BD0442DACA4D9606CAD98924F09A1F4F61@srv-nap-atlas-1.net-aptitude.fr>
Hi
I'm using RT 3.0.10 on a redhat box.
here is my request:
I opened a ticket 2 weeks ago, and i'm receiving a comment on this
ticket (with all the attachement done when i created it) about 4 or 5
time a day without any action on this ticket ...
any idea ?
thanks for helping us
From Joerg.Jacobsen at ee-consultants.de Fri Jan 7 04:24:22 2005
From: Joerg.Jacobsen at ee-consultants.de (=?iso-8859-1?Q?=22Jacobsen=2C_J=F6rg=22?=)
Date: Fri, 7 Jan 2005 10:24:22 +0100
Subject: [rt-users] German localization of RT 3.2.2
Message-ID: <0948B33B7003EB4B9AAA429564486192011D3CDA@mail.ee-consultants.de>
Happy new year to everybody.
We recently updated to RT 3.2.2 and encounter some untranslated strings in the web gui. Even basic menu entries like "Show Results" or "New Query" show up in english.
Did we do something wrong or is there still a demand for further german localization of strings? If the latter is true I'd be willing to do the job.
Regards, Joerg Jacobsen.
From johnp at fmgsupport.com Fri Jan 7 05:46:05 2005
From: johnp at fmgsupport.com (John Parker)
Date: Fri, 7 Jan 2005 10:46:05 -0000
Subject: [rt-users] Is RT 3.x on unmodified OS X 10.3.x possible?
Message-ID:
I haven't tried to use the native apache, but there are one or two
things that I came across that may save you some trouble:
1. One of the perl modules XML::RSS I think, has a dependency on
libexpat which isn't present on a standard install of panther and has to
be manually added.
2. Apache::request / libapreq requires a two step install under OS
X, probably, ;-) - The docs refer to libapreq 1.1 - current = 1.3 see
README in the libapreq distribution.
3. If you are using MySQL make sure that /path/to/mysql_config is
included in your path - a nast glitch here is that if you use a symlink
to achieve this it will return incorrect values. (Using MySQL 4.1.7. OS
X installer) Modify your path statement to include the actual directory
instead. Without this, and some --with this --with that options
DBI::MySQL will not pass make test.
4. Mac OS X has postfix installed but not active by default. You can
enable it courtesy of this chap:
http://www.reitter-it-media.de/software/osxpostfix.html
I am still investigating RT on OS X but have elected to start again from
scratch. I think it may well be easier to commit heresy (Enable the root
user.) and do everything as root rather than using sudo, particularly
when using CPAN.
Regards
John
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of B. Derman
Sent: 04 January 2005 10:14
To: rt-users at lists.fsck.com
Subject: [rt-users] Is RT 3.x on unmodified OS X 10.3.x possible?
Has anyone been able to "natively" install a 3.x version of RT on a
"native" Mac OS X 10.3.x (I'm at 10.3.7) without having to update Perl
and compile your own apache, etc.? I was unable to find any indication
of an install on unmodified OS X in the archives.
I know that there's a risk with attachments, but we don't attach any
(binary) files and only use English, so I assume we'd be at minimal risk
with OS X's Perl 5.8.1 and the DSO mod_perl given that OS X's Perl is
now
using a multi-threaded model (or maybe that's too much of a leap). Our
use is very low-volume and quite specific, so I'm willing to take some
risk.
I gave a quick RT 3.2.2 install attempt, but received compile errors, so
thought I'd see whether this is a known waste of time before going
further. I currently have 3.0.3 installed, but can't afford the
Herculean effort and associated time it took to get that version up 'n
running on OS X 10.2.x.
--
-----------------------------------------------
Bryan Derman Derman Enterprises Incorporated
http://www.derman.com/
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT wiki at http://wiki.bestpractical.com
**********************************************************************
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From sven.sternberger at desy.de Fri Jan 7 07:21:17 2005
From: sven.sternberger at desy.de (Sven Sternberger)
Date: Fri, 07 Jan 2005 13:21:17 +0100
Subject: [rt-users] Urgent Problem with CachedGroupMembers
In-Reply-To: <41DD7999.8010805@acronis.com>
References: <41DD6FC1.9010401@desy.de> <41DD7999.8010805@acronis.com>
Message-ID: <41DE7EBD.1000607@desy.de>
Hello Ruslan!
a big thank you! after inserting the index the speed
increases enormous. our rt is back in production everybody
is happy and I'm still alive ;-)
And now I think I understand what this triggered, in the last days there
were some hoax mails about childs in thailand, singapure and so on,
which are looking for their parents. and surprise! you should
send these mails to all your friends. we received several
from these mails each about 1mb in size and with hundreds of recipients.
bad luck the people dealing with spam also use the rt :-(
best regards and if will fill a bug report as soon as possible
sven
Ruslan U. Zakirov wrote:
> In mysql shell run: SHOW KEYS FROM CachedGroupMembers;
> this will show all indexes on that table.
>
> And you can create next INDEX:
> CREATE INDEX CacheMemId ON CachedGroupMembers(MemberId);
>
> We have this index for a long time, has this problem too.
>
> Also turn on mysql slow queries log:
> http://wiki.bestpractical.com/?Debug
>
> Sven Sternberger wrote:
>
>> RT: 3.0.12
>> mysql: 4.0.22
>>
>> Hello!
>>
>> since we restarted our RT it get VERY slow. When
>> I look at the mysql proccesses ther are about 20 processes
>> like:
>>
>> SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
>> 438260))
>>
>> this proccess last only a few seconds but it will be often
>> repeated. I counted about 6500 lines per GroupId in the log
>>
>> There is no Group with the id '438260'. And we have about
>> 1.3 millions rows in CachedGroupMembers.
>> Groups:233666
>> Users:23717
>>
>> And so I think the real question
>> is how get I rid of all the old CachedGroupMembers rows.
>>
>> in the mysql log I see (here it is 438346):
>>
>> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
>> '437242'
>> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
>> '437242'
>> INSERT INTO GroupMembers (GroupId, MemberId) VALUES ('438346', '437242')
>> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
>> ImmediateParentId, Disabled) VALUES ('438346', '0', '437242',
>> '438346', '0')
>>
>> SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
>> 438346))
>> SELECT * FROM Principals WHERE id = '438346'
>> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
>> ImmediateParentId, Disabled) VALUES ('438346', '1310816', '437242',
>> '438346', '0')
>>
>> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
>> '35874'
>> SELECT * FROM GroupMembers WHERE GroupId = '438346' AND MemberId =
>> '35874'
>> INSERT INTO GroupMembers (GroupId, MemberId) VALUES ('438346', '35874')
>> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
>> ImmediateParentId, Disabled) VALUES ('438346', '0', '35874', '438346',
>> '0')
>>
>> SELECT main.* FROM CachedGroupMembers main WHERE ((main.MemberId =
>> 438346))
>> SELECT * FROM Principals WHERE id = '438346'
>> 6 Query
>> INSERT INTO CachedGroupMembers (GroupId, Via, MemberId,
>> ImmediateParentId, Disabled) VALUES ('438346', '1310816', '35874',
>> '438346', '0')
>>
>> hope there is somebody out there who can help otherwise I think
>> our user/admins will be very unpleasent to me.
>>
>>
>> bets regards!
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
From aharrison at gmail.com Fri Jan 7 08:56:37 2005
From: aharrison at gmail.com (Andy Harrison)
Date: Fri, 7 Jan 2005 08:56:37 -0500
Subject: [rt-users] Mail Gateway problems
In-Reply-To: <41DD81E7.4030206@eaprender.com.br>
References: <41DD81E7.4030206@eaprender.com.br>
Message-ID:
>postfix=>
> select * from alias WHERE address='rt';
> address | goto
> | domain | created |
> modified | active
> ---------+---------------------------------------------------------------------------------------------+----------+-------------------------------+-------------------------------+--------
> rt | |/usr/local/rt3/bin/rt-mailgate --queue general --action
> correspond --url http://localhost/ | ibep.net | 2005-01-04
> 11:42:57.176243-02 | 2005-01-04 11:42:57.176243-02 | t
> (1 row)
>
Try changing the queue to $DEFAULT. Here is my mailgate command:
|/usr/local/rt3/bin/rt-mailgate --queue $DEFAULT --action correspond
--url http://localhost
--
Andy Harrison
From aharrison at gmail.com Fri Jan 7 09:06:03 2005
From: aharrison at gmail.com (Andy Harrison)
Date: Fri, 7 Jan 2005 09:06:03 -0500
Subject: [rt-users] Method unimplemented
In-Reply-To: <41DDA570.7090202@rptec.ch>
References: <41DDA570.7090202@rptec.ch>
Message-ID:
On Thu, 06 Jan 2005 21:54:08 +0100, Jean-Eric wrote:
> Hi,
> We run RT 3.2.2 and when I make the simple Query:
> "Content like 'DreamWeaver'"
>
> RT crashes with an Unimplemented RT::Attribute::Name method:
>
> 457: else {
> 458: my ($package, $filename, $line);
> 459: ($package, $filename, $line) = caller;
> 460:
> 461: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n";
> 462: }
> 463:
> 464: }
> 465:
> ...
> code stack:
> /usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm:461
> /opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:99
> /opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:91
> /opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:106
> /opt/rt-3.2.2-iris.ch/lib/RT/Attributes_Overlay.pm:137
> /opt/rt-3.2.2-iris.ch/share/html/Search/Elements/SelectSearchesForObjects:58
> /opt/rt-3.2.2-iris.ch/share/html/Search/Elements/EditSearches:70
> /opt/rt-3.2.2-iris.ch/share/html/Search/Build.html:88
> /opt/rt-3.2.2-iris.ch/share/html/autohandler:221
>
> Can anyone help me?
Can we see the whole error, including the Raw part further down?
--
Andy Harrison
From MarkRoedel at letu.edu Fri Jan 7 10:28:53 2005
From: MarkRoedel at letu.edu (Roedel, Mark)
Date: Fri, 7 Jan 2005 09:28:53 -0600
Subject: [rt-users] RT 3.4.0 rc's not completing search queries on custom
fields?
Message-ID:
Have been running the RT 3.4.0 release candidates this week, and I've
noticed that while the query builder allows me to construct
valid-looking queries that include custom fields, I don't get any
results back from those queries (and I've verified that tickets do exist
that should match). Seems to be the case with both global fields and
queue-specific ones. (The custom fields seem to be otherwise working as
expected -- they appear correctly in tickets, can be updated through the
web interface, and I can access their values via LoadByNameAndQueue
calls.)
I've also got some perl code I've written that uses LimitCustomField
calls which worked fine under 3.2.3 and is now exhibiting the same
behavior (doesn't throw any errors, but doesn't return any results
either).
I'm assuming this is something specific to my system, since I can't
imagine we'd have made it to release candidates without something that
major still outstanding. (Although if someone else is able to duplicate
it, I'll be all ears...) I'm just not sure where to start with
troubleshooting.
FreeBSD 4.10
Perl 5.8.4
Apache 1.3.29 with mod_perl 1.29
MySQL 4.0.18
RT 3.4.0 rc1 and rc2
DBIx::SearchBuilder 1.16 and 1.18
Thanks for any help...
--
Mark Roedel
Web Programmer / Analyst
LeTourneau University
From sturner at MIT.EDU Fri Jan 7 10:45:52 2005
From: sturner at MIT.EDU (Stephen Turner)
Date: Fri, 07 Jan 2005 10:45:52 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries on
custom fields?
In-Reply-To:
Message-ID: <5.2.1.1.2.20050107104001.01ff2ea0@po14.mit.edu>
At Friday 1/7/2005 10:28 AM, Roedel, Mark wrote:
>I'm assuming this is something specific to my system, since I can't
>imagine we'd have made it to release candidates without something that
>major still outstanding. (Although if someone else is able to duplicate
>it, I'll be all ears...)
It looks like this can be reproduced on rt3.fsck.com - a search in the
rt2.0 queue for subsystem = 'HTML::Mason frontend' yields no results,
whereas there is at least one ticket in the queue (#2) that matches.
One more datapoint - I'm running 3.3.12 and the feature works in that
version, at least on queue/ticket CFs.
>I'm just not sure where to start with
>troubleshooting.
If you have a perl script (and some spare time!), how about stepping
through with the debugger?
Steve
From sheeri.kritzer at tufts.edu Fri Jan 7 11:01:02 2005
From: sheeri.kritzer at tufts.edu (Sheeri Kritzer)
Date: Fri, 7 Jan 2005 11:01:02 -0500
Subject: [rt-users] RT sends multiple copies of same messages to people
Message-ID: <1105113662.41deb23eb29b1@webmail.tufts.edu>
Hello,
RT sometimes sends multiple copies of the message to the same people. We're
using RT 3.2.2 on Solaris 9 with Apache 1.3.31, Perl 5.8.3, modperl1 and MySQL
4.0.21.
Global scrips that affect this problem:
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence
OnCorrespond Notify Owner
Many of our queues have watchers, and often the watchers are owners of the
tickets (though not necessarily) in the queue. However, if someone has 2 roles,
they get e-mailed twice -- for instance, if someone is a watcher on a queue as
well as an owner of the ticket, they get e-mailed twice. This gets compounded
when users think, "oh, let me cc this person on this message because I want them
to know about it". We then end up with people getting 2-3 emails every time a
ticket is generated.
Scrolling down to the place where I can save changes to disable people from
getting e-mail, I find that if I uncheck *one* of the places where the user gets
mail, RT tries to be clever and says, "OK, I won't send this person mail at all"
and takes out any and all entries -- if I uncheck the person in "notify owner"
and hit "save changes", then the person is taken out of "notify adminccs" too.
Is there any help for this?
-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer at tufts.edu
From djimenez at pobox.com Fri Jan 7 11:28:46 2005
From: djimenez at pobox.com (Daniel Jimenez)
Date: Fri, 07 Jan 2005 10:28:46 -0600
Subject: [rt-users] Reporting?
Message-ID: <41DEB8BE.2000002@pobox.com>
Hello,
Management has asked me to create a report that shows how many tickets
were opened and how many were resolved by each user. Is this possible?
TIA and great product!
--
Daniel Jimenez
djimenez[at]pobox[dot]com
From david.w.snyder at yale.edu Fri Jan 7 11:34:27 2005
From: david.w.snyder at yale.edu (David Snyder)
Date: Fri, 07 Jan 2005 11:34:27 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries on custom
fields?
In-Reply-To: <20050107160319.5ABC44D80BE@diesel.bestpractical.com>
References: <20050107160319.5ABC44D80BE@diesel.bestpractical.com>
Message-ID: <41DEBA13.2050503@yale.edu>
>> I'm assuming this is something specific to my system, since I can't
>> imagine we'd have made it to release candidates without something that
>> major still outstanding. (Although if someone else is able to duplicate
>> it, I'll be all ears...)
>
>
> It looks like this can be reproduced on rt3.fsck.com - a search in the
> rt2.0 queue for subsystem = 'HTML::Mason frontend' yields no results,
> whereas there is at least one ticket in the queue (#2) that matches.
>
> One more datapoint - I'm running 3.3.12 and the feature works in that
> version, at least on queue/ticket CFs.
>
>> I'm just not sure where to start with
>> troubleshooting.
>
>
> If you have a perl script (and some spare time!), how about stepping
> through with the debugger?
>
> Steve
>
From my apache error log when I try to search on a Ticket Custom Field:
[Fri Jan 07 11:15:26 2005] [error] [client 130.132.101.242] FastCGI:
server "/opt/rt3.4/bin/mason_handler.fcgi" stderr: DBD::mysql::st
execute failed: Table 'rt34.TicketCustomFieldValues' doesn't exist at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm
line 475., referer:
http://fasit-rhel1.its.yale.edu/rt3.4/Search/Edit.html?Order=ASC&Query=%20'CF.%7BType%7D'%20%3D%20'problem'%20&Rows=50&OrderBy=id&Format='%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Frt3.4%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23'%2C%0A'%3Cb%3E%3Ca%20href%3D%22%2Frt3.4%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject'%2C%0A'__Status__'%2C%0A'__QueueName__'%2C%0A'__OwnerName__'%2C%0A'__Priority__'%2C%0A'__NEWLINE__'%2C%0A''%2C%0A'%3Csmall%3E__Requestors__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E'
I found that the TicketCustomFieldValues is not defined in schema.mysql,
only in schema.Informix and schema.Sybase. Also, mysql, Oracle, Pg,
and SQLite have and ObjectCustomFieldValues tables, where Informix and
Sybase do not. I'm not smart enought to figure out which is right
though, or how to translate from Informix or Sybase syntax to mysql to
create the table.
David
From MarkRoedel at letu.edu Fri Jan 7 12:12:04 2005
From: MarkRoedel at letu.edu (Roedel, Mark)
Date: Fri, 7 Jan 2005 11:12:04 -0600
Subject: [rt-users] RT 3.4.0 rc's not completing search queries on
customfields?
Message-ID:
Looks like ObjectCustomFieldValues is the correct table name. (It's
renamed from TicketCustomFieldValues in the upgrade schema files in
etc/upgrade/3.3.0 for mysql, pgsql and Oracle.) I wonder why the same
change wasn't made for the other supported databases?
--
MarkR
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David
Snyder
Sent: Friday, January 07, 2005 10:34 AM
To: rt-users at lists.bestpractical.com
Cc: rt-bugs at fsck.com
Subject: Re: [rt-users] RT 3.4.0 rc's not completing search queries on
customfields?
From my apache error log when I try to search on a Ticket Custom Field:
[Fri Jan 07 11:15:26 2005] [error] [client 130.132.101.242] FastCGI:
server "/opt/rt3.4/bin/mason_handler.fcgi" stderr: DBD::mysql::st
execute failed: Table 'rt34.TicketCustomFieldValues' doesn't exist at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm
line 475., referer:
http://fasit-rhel1.its.yale.edu/rt3.4/Search/Edit.html?Order=ASC&Query=%
20'CF.%7BType%7D'%20%3D%20'problem'%20&Rows=50&OrderBy=id&Format='%20%20
%20%3Cb%3E%3Ca%20href%3D%22%2Frt3.4%2FTicket%2FDisplay.html%3Fid%3D__id_
_%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23'%2C%0A'%3Cb%3E%3Ca%20hre
f%3D%22%2Frt3.4%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3
C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject'%2C%0A'__Status__'%2C%0A'__QueueNam
e__'%2C%0A'__OwnerName__'%2C%0A'__Priority__'%2C%0A'__NEWLINE__'%2C%0A''
%2C%0A'%3Csmall%3E__Requestors__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__Creat
edRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__ToldRelative__%3C%2Fsmall
%3E'%2C%0A'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csm
all%3E__TimeLeft__%3C%2Fsmall%3E'
I found that the TicketCustomFieldValues is not defined in schema.mysql,
only in schema.Informix and schema.Sybase. Also, mysql, Oracle, Pg,
and SQLite have and ObjectCustomFieldValues tables, where Informix and
Sybase do not. I'm not smart enought to figure out which is right
though, or how to translate from Informix or Sybase syntax to mysql to
create the table.
David
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT wiki at http://wiki.bestpractical.com
From jesse at bestpractical.com Fri Jan 7 12:15:12 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 7 Jan 2005 12:15:12 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries on
customfields?
In-Reply-To:
References:
Message-ID: <20050107171512.GJ24460@bestpractical.com>
On Fri, Jan 07, 2005 at 11:12:04AM -0600, Roedel, Mark wrote:
>
> Looks like ObjectCustomFieldValues is the correct table name. (It's
> renamed from TicketCustomFieldValues in the upgrade schema files in
> etc/upgrade/3.3.0 for mysql, pgsql and Oracle.) I wonder why the same
> change wasn't made for the other supported databases?
The change should have been made for every _supported_ database. SQLite,
MySQL, Postgresql and Oracle.
> --
> MarkR
>
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David
> Snyder
> Sent: Friday, January 07, 2005 10:34 AM
> To: rt-users at lists.bestpractical.com
> Cc: rt-bugs at fsck.com
> Subject: Re: [rt-users] RT 3.4.0 rc's not completing search queries on
> customfields?
>
>
> From my apache error log when I try to search on a Ticket Custom Field:
> [Fri Jan 07 11:15:26 2005] [error] [client 130.132.101.242] FastCGI:
> server "/opt/rt3.4/bin/mason_handler.fcgi" stderr: DBD::mysql::st
> execute failed: Table 'rt34.TicketCustomFieldValues' doesn't exist at
> /usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm
> line 475., referer:
> http://fasit-rhel1.its.yale.edu/rt3.4/Search/Edit.html?Order=ASC&Query=%
> 20'CF.%7BType%7D'%20%3D%20'problem'%20&Rows=50&OrderBy=id&Format='%20%20
> %20%3Cb%3E%3Ca%20href%3D%22%2Frt3.4%2FTicket%2FDisplay.html%3Fid%3D__id_
> _%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23'%2C%0A'%3Cb%3E%3Ca%20hre
> f%3D%22%2Frt3.4%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3
> C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject'%2C%0A'__Status__'%2C%0A'__QueueNam
> e__'%2C%0A'__OwnerName__'%2C%0A'__Priority__'%2C%0A'__NEWLINE__'%2C%0A''
> %2C%0A'%3Csmall%3E__Requestors__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__Creat
> edRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__ToldRelative__%3C%2Fsmall
> %3E'%2C%0A'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csm
> all%3E__TimeLeft__%3C%2Fsmall%3E'
>
> I found that the TicketCustomFieldValues is not defined in schema.mysql,
>
> only in schema.Informix and schema.Sybase. Also, mysql, Oracle, Pg,
> and SQLite have and ObjectCustomFieldValues tables, where Informix and
> Sybase do not. I'm not smart enought to figure out which is right
> though, or how to translate from Informix or Sybase syntax to mysql to
> create the table.
>
> David
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
From jesse at bestpractical.com Fri Jan 7 12:17:08 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 7 Jan 2005 12:17:08 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries on custom
fields?
In-Reply-To: <5.2.1.1.2.20050107104001.01ff2ea0@po14.mit.edu>
References:
<5.2.1.1.2.20050107104001.01ff2ea0@po14.mit.edu>
Message-ID: <20050107171708.GK24460@bestpractical.com>
On Fri, Jan 07, 2005 at 10:45:52AM -0500, Stephen Turner wrote:
> At Friday 1/7/2005 10:28 AM, Roedel, Mark wrote:
>
> >I'm assuming this is something specific to my system, since I can't
> >imagine we'd have made it to release candidates without something that
> >major still outstanding. (Although if someone else is able to duplicate
> >it, I'll be all ears...)
>
> It looks like this can be reproduced on rt3.fsck.com - a search in the
> rt2.0 queue for subsystem = 'HTML::Mason frontend' yields no results,
> whereas there is at least one ticket in the queue (#2) that matches.
>
> One more datapoint - I'm running 3.3.12 and the feature works in that
> version, at least on queue/ticket CFs.
Indeed. It looks to be a regression due to a merge-up from 3.2 that
didn't get handled correctly. 3.4.0RC3 should be out within an hour or
two.
>
> >I'm just not sure where to start with
> >troubleshooting.
>
> If you have a perl script (and some spare time!), how about stepping
> through with the debugger?
>
> Steve
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
From MarkRoedel at letu.edu Fri Jan 7 12:17:50 2005
From: MarkRoedel at letu.edu (Roedel, Mark)
Date: Fri, 7 Jan 2005 11:17:50 -0600
Subject: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
Message-ID:
As of 3.4.0 rc2, there's no schema.SQLite in etc/upgrade that would have
made this change. (Although it does appear to be created correctly if
you're starting from scratch.)
--
MarkR
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Friday, January 07, 2005 11:15 AM
To: Roedel, Mark
Cc: rt-bugs at fsck.com; rt-users at lists.bestpractical.com; David Snyder
Subject: Re: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
On Fri, Jan 07, 2005 at 11:12:04AM -0600, Roedel, Mark wrote:
>
> Looks like ObjectCustomFieldValues is the correct table name. (It's
> renamed from TicketCustomFieldValues in the upgrade schema files in
> etc/upgrade/3.3.0 for mysql, pgsql and Oracle.) I wonder why the same
> change wasn't made for the other supported databases?
The change should have been made for every _supported_ database. SQLite,
MySQL, Postgresql and Oracle.
> --
> MarkR
>
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David
> Snyder
> Sent: Friday, January 07, 2005 10:34 AM
> To: rt-users at lists.bestpractical.com
> Cc: rt-bugs at fsck.com
> Subject: Re: [rt-users] RT 3.4.0 rc's not completing search queries on
> customfields?
>
>
> From my apache error log when I try to search on a Ticket Custom
Field:
> [Fri Jan 07 11:15:26 2005] [error] [client 130.132.101.242] FastCGI:
> server "/opt/rt3.4/bin/mason_handler.fcgi" stderr: DBD::mysql::st
> execute failed: Table 'rt34.TicketCustomFieldValues' doesn't exist at
> /usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm
> line 475., referer:
>
http://fasit-rhel1.its.yale.edu/rt3.4/Search/Edit.html?Order=ASC&Query=%
>
20'CF.%7BType%7D'%20%3D%20'problem'%20&Rows=50&OrderBy=id&Format='%20%20
>
%20%3Cb%3E%3Ca%20href%3D%22%2Frt3.4%2FTicket%2FDisplay.html%3Fid%3D__id_
>
_%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23'%2C%0A'%3Cb%3E%3Ca%20hre
>
f%3D%22%2Frt3.4%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3
>
C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject'%2C%0A'__Status__'%2C%0A'__QueueNam
>
e__'%2C%0A'__OwnerName__'%2C%0A'__Priority__'%2C%0A'__NEWLINE__'%2C%0A''
>
%2C%0A'%3Csmall%3E__Requestors__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__Creat
>
edRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__ToldRelative__%3C%2Fsmall
>
%3E'%2C%0A'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csm
> all%3E__TimeLeft__%3C%2Fsmall%3E'
>
> I found that the TicketCustomFieldValues is not defined in
schema.mysql,
>
> only in schema.Informix and schema.Sybase. Also, mysql, Oracle, Pg,
> and SQLite have and ObjectCustomFieldValues tables, where Informix and
> Sybase do not. I'm not smart enought to figure out which is right
> though, or how to translate from Informix or Sybase syntax to mysql to
> create the table.
>
> David
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT wiki at http://wiki.bestpractical.com
From jesse at bestpractical.com Fri Jan 7 12:34:47 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 7 Jan 2005 12:34:47 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
In-Reply-To:
References:
Message-ID: <20050107173447.GL24460@bestpractical.com>
On Fri, Jan 07, 2005 at 11:17:50AM -0600, Roedel, Mark wrote:
>
> As of 3.4.0 rc2, there's no schema.SQLite in etc/upgrade that would have
> made this change. (Although it does appear to be created correctly if
> you're starting from scratch.)
I've not yet found a single site using SQLite for anything other than
testing/development hacking and SQLite doesn't support ALTER TABLE. You
need to jump through much smaller hoops to make it go. If anyone is
using SQLite in production and needs help upgrading, I'd be happy to
work with you to prepare the script.
From MarkRoedel at letu.edu Fri Jan 7 12:36:24 2005
From: MarkRoedel at letu.edu (Roedel, Mark)
Date: Fri, 7 Jan 2005 11:36:24 -0600
Subject: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
Message-ID:
Makes sense...just wanted to make sure it got mentioned in case that was
just some sort of oversight.
Thanks a bunch for your help, and for the quick resolution Jesse. I'll
plan on grabbing rc3 this afternoon.
--
MarkR
-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Friday, January 07, 2005 11:35 AM
To: Roedel, Mark
Cc: Jesse Vincent; rt-users at lists.bestpractical.com; David Snyder
Subject: Re: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
On Fri, Jan 07, 2005 at 11:17:50AM -0600, Roedel, Mark wrote:
>
> As of 3.4.0 rc2, there's no schema.SQLite in etc/upgrade that would
have
> made this change. (Although it does appear to be created correctly if
> you're starting from scratch.)
I've not yet found a single site using SQLite for anything other than
testing/development hacking and SQLite doesn't support ALTER TABLE. You
need to jump through much smaller hoops to make it go. If anyone is
using SQLite in production and needs help upgrading, I'd be happy to
work with you to prepare the script.
From david.w.snyder at yale.edu Fri Jan 7 12:46:04 2005
From: david.w.snyder at yale.edu (David Snyder)
Date: Fri, 07 Jan 2005 12:46:04 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
In-Reply-To: <20050107173447.GL24460@bestpractical.com>
References:
<20050107173447.GL24460@bestpractical.com>
Message-ID: <41DECADC.6020102@yale.edu>
Attached is a patch for Tickets_Overlay.pm which seems to correct the
behavior of searching on Ticket Custom Fields.
David
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From jesse at bestpractical.com Fri Jan 7 13:10:56 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 7 Jan 2005 13:10:56 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
In-Reply-To: <41DECADC.6020102@yale.edu>
References:
<20050107173447.GL24460@bestpractical.com>
<41DECADC.6020102@yale.edu>
Message-ID: <20050107181056.GM24460@bestpractical.com>
There's actually a bit more to it than that. You need to make sure that
you're actually limiting only to cfs on objects of type ticket.
On Fri, Jan 07, 2005 at 12:46:04PM -0500, David Snyder wrote:
> Attached is a patch for Tickets_Overlay.pm which seems to correct the
> behavior of searching on Ticket Custom Fields.
>
> David
> 874,875c874,875
> < TABLE2 => 'TicketCustomFieldValues',
> < FIELD2 => 'Ticket' );
> ---
> > TABLE2 => 'ObjectCustomFieldValues',
> > FIELD2 => 'ObjectId' );
--
From luiz at eaprender.com.br Fri Jan 7 13:40:37 2005
From: luiz at eaprender.com.br (Luiz Henrique Ozaki)
Date: Fri, 07 Jan 2005 16:40:37 -0200
Subject: [rt-users] Mail Gateway problems
In-Reply-To:
References: <41DD81E7.4030206@eaprender.com.br>
Message-ID: <41DED7A5.1000403@eaprender.com.br>
Andy Harrison wrote:
>>postfix=>
>>select * from alias WHERE address='rt';
>> address | goto
>> | domain | created |
>> modified | active
>>---------+---------------------------------------------------------------------------------------------+----------+-------------------------------+-------------------------------+--------
>> rt | |/usr/local/rt3/bin/rt-mailgate --queue general --action
>>correspond --url http://localhost/ | ibep.net | 2005-01-04
>>11:42:57.176243-02 | 2005-01-04 11:42:57.176243-02 | t
>> (1 row)
>>
>>
>>
>
>Try changing the queue to $DEFAULT. Here is my mailgate command:
>
>|/usr/local/rt3/bin/rt-mailgate --queue $DEFAULT --action correspond
>--url http://localhost
>
>
>
>
Here goes the solution !
http://wiki.bestpractical.com/index.cgi?SQLalias
--
[]'s
Luiz Henrique Ozaki
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From david.w.snyder at yale.edu Fri Jan 7 13:51:24 2005
From: david.w.snyder at yale.edu (David Snyder)
Date: Fri, 07 Jan 2005 13:51:24 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
In-Reply-To: <20050107181056.GM24460@bestpractical.com>
References:
<20050107173447.GL24460@bestpractical.com>
<41DECADC.6020102@yale.edu>
<20050107181056.GM24460@bestpractical.com>
Message-ID: <41DEDA2C.3010603@yale.edu>
OK. Here's a second attempt, which seems to be working (in my limited
testing on a DB with 2 tickets :)
This is the best I can do I'm afraid.
David
>There's actually a bit more to it than that. You need to make sure that
>you're actually limiting only to cfs on objects of type ticket.
>
>
>On Fri, Jan 07, 2005 at 12:46:04PM -0500, David Snyder wrote:
>
>
>>Attached is a patch for Tickets_Overlay.pm which seems to correct the
>>behavior of searching on Ticket Custom Fields.
>>
>>David
>>
>>
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From rt at chaka.net Fri Jan 7 13:26:48 2005
From: rt at chaka.net (Todd Chapman)
Date: Fri, 7 Jan 2005 13:26:48 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
In-Reply-To: <20050107173447.GL24460@bestpractical.com>
References:
<20050107173447.GL24460@bestpractical.com>
Message-ID: <20050107182648.GA27116@chaka.net>
I'm not using it in production, but I have been thinking a lot
about a self-contained PAR usijng SQLite and standalone_httpd
for instances when a personal (or really small workgroup) RT
could be handy.
On Fri, Jan 07, 2005 at 12:34:47PM -0500, Jesse Vincent wrote:
>
>
>
> On Fri, Jan 07, 2005 at 11:17:50AM -0600, Roedel, Mark wrote:
> >
> > As of 3.4.0 rc2, there's no schema.SQLite in etc/upgrade that would have
> > made this change. (Although it does appear to be created correctly if
> > you're starting from scratch.)
>
> I've not yet found a single site using SQLite for anything other than
> testing/development hacking and SQLite doesn't support ALTER TABLE. You
> need to jump through much smaller hoops to make it go. If anyone is
> using SQLite in production and needs help upgrading, I'd be happy to
> work with you to prepare the script.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From jesse at bestpractical.com Fri Jan 7 14:10:58 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 7 Jan 2005 14:10:58 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
In-Reply-To: <20050107182648.GA27116@chaka.net>
References:
<20050107173447.GL24460@bestpractical.com>
<20050107182648.GA27116@chaka.net>
Message-ID: <20050107191058.GN24460@bestpractical.com>
On Fri, Jan 07, 2005 at 01:26:48PM -0500, Todd Chapman wrote:
> I'm not using it in production, but I have been thinking a lot
> about a self-contained PAR usijng SQLite and standalone_httpd
> for instances when a personal (or really small workgroup) RT
> could be handy.
>
You're not the only one. That's actually why I did the port to SQLite
and standalone_httpd in the first place. We've been working toward that
very goal.
> On Fri, Jan 07, 2005 at 12:34:47PM -0500, Jesse Vincent wrote:
> >
> >
> >
> > On Fri, Jan 07, 2005 at 11:17:50AM -0600, Roedel, Mark wrote:
> > >
> > > As of 3.4.0 rc2, there's no schema.SQLite in etc/upgrade that would have
> > > made this change. (Although it does appear to be created correctly if
> > > you're starting from scratch.)
> >
> > I've not yet found a single site using SQLite for anything other than
> > testing/development hacking and SQLite doesn't support ALTER TABLE. You
> > need to jump through much smaller hoops to make it go. If anyone is
> > using SQLite in production and needs help upgrading, I'd be happy to
> > work with you to prepare the script.
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
From jesse at bestpractical.com Fri Jan 7 15:21:38 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 7 Jan 2005 15:21:38 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries on custom
fields?
In-Reply-To: <20050107171708.GK24460@bestpractical.com>
References:
<5.2.1.1.2.20050107104001.01ff2ea0@po14.mit.edu>
<20050107171708.GK24460@bestpractical.com>
Message-ID: <20050107202138.GQ24460@bestpractical.com>
> > One more datapoint - I'm running 3.3.12 and the feature works in that
> > version, at least on queue/ticket CFs.
>
>
> Indeed. It looks to be a regression due to a merge-up from 3.2 that
> didn't get handled correctly. 3.4.0RC3 should be out within an hour or
> two.
Revised ETA: day or two. Dealing with customer work today. Then I need a
nap.
-jesse
From alexmv at bestpractical.com Fri Jan 7 17:12:20 2005
From: alexmv at bestpractical.com (Alex Vandiver)
Date: Fri, 07 Jan 2005 17:12:20 -0500
Subject: [rt-users] Method unimplemented
In-Reply-To: <41DDA570.7090202@rptec.ch>
References: <41DDA570.7090202@rptec.ch>
Message-ID: <1105135940.29587.1.camel@zoq-fot-pik.mit.edu>
On Thu, 2005-01-06 at 21:54 +0100, Jean-Eric wrote:
> Hi,
> We run RT 3.2.2 and when I make the simple Query:
> [snip]
Does stopping and starting the webserver help? (note that this is
different from just restarting the webserver, which is not sufficient in
many places)
- Alex
From jesse at bestpractical.com Fri Jan 7 17:55:40 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 7 Jan 2005 17:55:40 -0500
Subject: [rt-users] RT 3.4.0 rc's not completing search queries
oncustomfields?
In-Reply-To: <20050107181056.GM24460@bestpractical.com>
References:
<20050107173447.GL24460@bestpractical.com>
<41DECADC.6020102@yale.edu>
<20050107181056.GM24460@bestpractical.com>
Message-ID: <20050107225540.GW24460@bestpractical.com>
On Fri, Jan 07, 2005 at 01:10:56PM -0500, Jesse Vincent wrote:
> There's actually a bit more to it than that. You need to make sure that
> you're actually limiting only to cfs on objects of type ticket.
And looking into it in more detail, All of commit 1967 was in error. It
was a really bogus merge. And the fact that no tests are failing means
we're missing coverage. Once I spend a bit of my evening doing
something more enjoyable than coding, I'll get this fixed up.
Jesse
>
>
> On Fri, Jan 07, 2005 at 12:46:04PM -0500, David Snyder wrote:
> > Attached is a patch for Tickets_Overlay.pm which seems to correct the
> > behavior of searching on Ticket Custom Fields.
> >
> > David
>
> > 874,875c874,875
> > < TABLE2 => 'TicketCustomFieldValues',
> > < FIELD2 => 'Ticket' );
> > ---
> > > TABLE2 => 'ObjectCustomFieldValues',
> > > FIELD2 => 'ObjectId' );
>
>
> --
>
--
From gregkopp at gmail.com Fri Jan 7 18:22:45 2005
From: gregkopp at gmail.com (Greg Kopp)
Date: Fri, 7 Jan 2005 18:22:45 -0500
Subject: [rt-users] Help with logout
Message-ID: <35ab736205010715225e5afaf8@mail.gmail.com>
I just installed RT on a Linux 7.3 box. All of the perl modules are
installed, finddeps reported no errors. I was able to install
everything (I think) - I am a newbie and no little about the rest of
the funtioning of the program.
When I try to logout, I (briefly) get this message. I was able to
capture it after trying a few quick saves of the HTML. The error
appears to be a MySQL permission issue, but the user rt_user @
localhost has full privileges to the rt3 database. Any help would be
appreciated.
Greg
You have been logged out of RT.
You're welcome to login again
System error
error: DBD::mysql::st execute failed: delete command denied to user
'rt_user'@'localhost' for table 'sessions' at
/usr/lib/perl5/site_perl/5.8.6/Apache/Session/Store/DBI.pm line 117.
context:
...
113: }
114:
115: $self->{remove_sth}->bind_param(1, $session->{data}->{_session_id});
116:
117: $self->{remove_sth}->execute;
118: $self->{remove_sth}->finish;
119: }
120:
121: 1;
...
code stack: /usr/lib/perl5/site_perl/5.8.6/Apache/Session/Store/DBI.pm:117
/usr/lib/perl5/site_perl/5.8.6/Apache/Session.pm:515
/usr/lib/perl5/site_perl/5.8.6/Apache/Session.pm:477
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1068
raw error
DBD::mysql::st execute failed: delete command denied to user
'rt_user'@'localhost' for table 'sessions' at
/usr/lib/perl5/site_perl/5.8.6/Apache/Session/Store/DBI.pm line 117.
Trace begun at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception('DBD::mysql::st execute
failed: delete command denied to user \'rt_user\'@\'localhost\' for
table \'sessions\' at
/usr/lib/perl5/site_perl/5.8.6/Apache/Session/Store/DBI.pm line
117.^J') called at
/usr/lib/perl5/site_perl/5.8.6/Apache/Session/Store/DBI.pm line 117
Apache::Session::Store::DBI::remove('Apache::Session::Store::MySQL=HASH(0x9f2308c)',
'Apache::Session::MySQL=HASH(0x9eb30d0)') called at
/usr/lib/perl5/site_perl/5.8.6/Apache/Session.pm line 515
Apache::Session::save('Apache::Session::MySQL=HASH(0x9eb30d0)') called
at /usr/lib/perl5/site_perl/5.8.6/Apache/Session.pm line 477
Apache::Session::DESTROY('Apache::Session::MySQL=HASH(0x9eb30d0)')
called at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
1068
eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9f23b0c)')
called at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 134
eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9f23b0c)')
called at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 827
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x9a98838)',
'Apache=SCALAR(0x9dfb5a4)') called at /opt/rt3/bin/webmux.pl line 126
eval {...} at /opt/rt3/bin/webmux.pl line 126
RT::Mason::handler('Apache=SCALAR(0x9dfb5a4)') called at /dev/null line 0
eval {...} at /dev/null line 0
From jesse at bestpractical.com Fri Jan 7 22:43:21 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 7 Jan 2005 22:43:21 -0500
Subject: [rt-users] RT 3.4.0rc3
Message-ID: <20050108034321.GY24460@bestpractical.com>
I'm somewhat ashamed to announce the release of RT 3.4.0rc3. This
release features a retraction of comming 1976, as well as new tests to
ensure that the particular errors caused by that issue never happen
again. (Primarily ticket watcher and custom field searching were
broken.)
Jesse
--
From jesse at bestpractical.com Sat Jan 8 00:01:18 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sat, 8 Jan 2005 00:01:18 -0500
Subject: [rt-users] German localization of RT 3.2.2
In-Reply-To: <0948B33B7003EB4B9AAA429564486192011D3CDA@mail.ee-consultants.de>
References: <0948B33B7003EB4B9AAA429564486192011D3CDA@mail.ee-consultants.de>
Message-ID: <20050108050118.GB24460@bestpractical.com>
On Fri, Jan 07, 2005 at 10:24:22AM +0100, "Jacobsen, Jrg" wrote:
> Happy new year to everybody.
>
> We recently updated to RT 3.2.2 and encounter some untranslated strings in the web gui. Even basic menu entries like "Show Results" or "New Query" show up in english.
>
> Did we do something wrong or is there still a demand for further german localization of strings? If the latter is true I'd be willing to do the job.
RT 3.2 has some localization failures that we've corrected in RT 3.4,
as well as some missing localization strings. But yes, I'm sure that
both 3.2 and 3.4 want a bit more localization if you're up for it.
Best,
Jesse
>
> Regards, Joerg Jacobsen.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
From msalgado at inf.utfsm.cl Sat Jan 8 11:51:56 2005
From: msalgado at inf.utfsm.cl (msalgado at inf.utfsm.cl)
Date: Sat, 8 Jan 2005 13:51:56 -0300
Subject: [rt-users] About RTStatisticPackage and Fedora
Message-ID: <1105203116.41e00facaba17@webmail.inf.utfsm.cl>
Hi, i have Fedora Core 2 with RT 3.2.2 and MySQL 4.1 and i can't do work fine
RTStatistic, the problem is that don't show de graphics and after some try
apache2 going down(or fastgi?). Help me please.
--
Marco Salgado A. User #295511 counter.li.org
Est. Ing. Civil Informatica
Univ. Tec. Federico Santa Maria - Valparaiso
From aileen at bestpractical.com Sat Jan 8 17:26:56 2005
From: aileen at bestpractical.com (aileen at bestpractical.com)
Date: Sat, 8 Jan 2005 17:26:56 -0500 (EST)
Subject: [rt-users] REMINDER: RT 2005 Winter Training Sessions
Message-ID:
Our Amsterdam class on Monday, January 24 still has a few seats available.
Please email us at training at bestpractical.com to sign up!
As the creators of RT, Best Practical Solutions, LLC are the acknowledged
leader in RT training. We provide unparalleled instruction in how to get
the most out of RT. Best Practical is pleased to offer its training
program with an intensive one-day developer and administrator training
session taught by the developers who built RT.
This comprehensive session will cover:
* RT's system architecture
* A guided tour of the RT source code
* Extension mechanisms you can use to customize RT
* How to tie RT into your existing authentication infrastructure
* Bulding your own tools that talk to the RT backend
* Automating common procedures
* Customizing RT's workflow to match your own
* How to write custom reports based on RT's data
This session will be offered in:
* Amsterdam, The Netherlands on Monday, January 24, 2005
* Boston, MA on Monday, February 28, 2005
* San Francisco, CA on Monday, March 7, 2005
* Sydney, Australia on Monday, March 14, 2005
* Austin, Texas on Monday, April 4, 2005
Additionally, we offer private training sessions for organizations. If you
would like to schedule a private training session, please drop us a line
at training at bestpractical.com.
Register now to reserve your seat! Space is limited.
Reservations
To reserve a seat, please send mail to training at bestpractical.com with
the names and email addresses of all attendees.
We need to receive a check, wire transfer, or purchase order two weeks
prior to the class or your seat will be released.
Payment Policy
The cost of the class includes materials. Payment or purchase order
must be received two weeks prior to the date of the class.
$995 USD for classes in the U.S.
800 EUR for the class in Amsterdam.
$1250 AUD for the class in Sydney.
Upon receipt of your reservation we will email you an invoice.
Hardcopies of your invoices will be given to you at the training
session. If your company requires a hardcopy prior to that, please
provide us with the contact and address and we will mail it.
Cancellation Policy
Two weeks prior to the start date of the class - $250 USD / 200 EUR /
$300 AUD is non-refundable.
72 hours prior to the start time of the class - entire fee is
non-refundable.
From lance at bearcircle.net Sat Jan 8 21:56:15 2005
From: lance at bearcircle.net (Lance A. Brown)
Date: Sat, 08 Jan 2005 21:56:15 -0500
Subject: [rt-users] Re: RT 3.4.0rc3
In-Reply-To: <20050108034321.GY24460@bestpractical.com>
References: <20050108034321.GY24460@bestpractical.com>
Message-ID: <41E09D4F.9070304@bearcircle.net>
Jesse Vincent wrote:
> I'm somewhat ashamed to announce the release of RT 3.4.0rc3. This
> release features a retraction of comming 1976, as well as new tests to
> ensure that the particular errors caused by that issue never happen
> again. (Primarily ticket watcher and custom field searching were
> broken.)
Hey Jesse,
RT 3.4.0rc3 'make testdeps' says:
DBIx::SearchBuilder 1.19...MISSING
DBIx::SearchBuilder version 1.19 required--this is only
version 1.18 at (eval 55) line 2.
I have rc1 installed and am trying to upgrade. I used CPAN to install
the latest version, but it only has DBIx::SearchBuilder 1.18. Is CPAN
behind?
--[Lance]
--
Celebrate The Circle http://www.celebratethecircle.org/
Carolina Spirit Quest http://www.carolinaspiritquest.org/
My LiveJournal http://www.livejournal.com/users/labrown/
GPG Fingerprint: 409B A409 A38D 92BF 15D9 6EEE 9A82 F2AC 69AC 07B9
CACert.org Assurer
From allynb at adsne.com Sun Jan 9 02:35:19 2005
From: allynb at adsne.com (Allyn Baskerville)
Date: Sun, 9 Jan 2005 01:35:19 -0600
Subject: [rt-users] Problem with "make initialize-database" - Client does
not support authentication
Message-ID: <000e01c4f61d$c53b7870$150110ac@adsnexp>
I have made it to step 14 of the Fedora Core 2 + RT 3.2.x Install Guide, but I've run into a MySQL error shown at the bottom. I have
the following MySQL RPMs installed:
MySQL-server-4.1.8-0
MySQL-client-4.1.8-0
MySQL-devel-4.1.8-0
MySQL-shared-compat-4.1.8-0
MySQL-shared-4.1.8-0
I've found a lot of mailing lists that show this error, but I haven't found a solution. I also have no experience with databases,
so I'm not really sure how to start troubleshooting and there isn't anything significant in the logs.
[root at lionheart rt-3.2.2]# make initialize-database
/usr/bin/perl //usr/local/rt3/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password
In order to create a new database and grant RT access to that database,
this script needs to connect to your mysql instance on localhost as root.
Please specify that user's database password below. If the user has no database
password, just press return.
Password: DBI connect(';host=localhost','root',...) failed: Client does not support authentication protocol requested by server;
consider upgrading MySQL client at //usr/local/rt3/sbin/rt-setup-database line 101
Failed to connect to dbi:mysql:;host=localhost as root: Client does not support authentication protocol requested by server;
consider upgrading MySQL client at //usr/local/rt3/sbin/rt-setup-database line 101, line 1.
make: *** [initialize-database] Error 255
Thanks for your help. Allyn
From jesse at bestpractical.com Sun Jan 9 02:49:24 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun, 9 Jan 2005 02:49:24 -0500
Subject: [rt-users] Problem with "make initialize-database" - Client does
not support authentication
In-Reply-To: <000e01c4f61d$c53b7870$150110ac@adsnexp>
References: <000e01c4f61d$c53b7870$150110ac@adsnexp>
Message-ID: <20050109074924.GM24460@bestpractical.com>
On Sun, Jan 09, 2005 at 01:35:19AM -0600, Allyn Baskerville wrote:
> I have made it to step 14 of the Fedora Core 2 + RT 3.2.x Install Guide,
> but I've run into a MySQL error shown at the bottom. I have the following
> MySQL RPMs installed:
>
> MySQL-server-4.1.8-0
> MySQL-client-4.1.8-0
> MySQL-devel-4.1.8-0
> MySQL-shared-compat-4.1.8-0
> MySQL-shared-4.1.8-0
>
> I've found a lot of mailing lists that show this error, but I haven't found
> a solution. I also have no experience with databases, so I'm not really
> sure how to start troubleshooting and there isn't anything significant in
> the logs.
Probably time to rebuild your DBD::MySQL
From allynb at adsne.com Sun Jan 9 09:03:00 2005
From: allynb at adsne.com (Allyn Baskerville)
Date: Sun, 9 Jan 2005 08:03:00 -0600
Subject: [rt-users] Problem with "make initialize-database" - Client does
not support authentication
References: <000e01c4f61d$c53b7870$150110ac@adsnexp>
<20050109074924.GM24460@bestpractical.com>
Message-ID: <001201c4f653$efbc73c0$150110ac@adsnexp>
Thanks - I'll give that a shot.
----- Original Message -----
From: "Jesse Vincent"
To: "Allyn Baskerville"
Cc:
Sent: Sunday, January 09, 2005 1:49 AM
Subject: Re: [rt-users] Problem with "make initialize-database" - Client does not support authentication
>
>
>
> On Sun, Jan 09, 2005 at 01:35:19AM -0600, Allyn Baskerville wrote:
>> I have made it to step 14 of the Fedora Core 2 + RT 3.2.x Install Guide,
>> but I've run into a MySQL error shown at the bottom. I have the following
>> MySQL RPMs installed:
>>
>> MySQL-server-4.1.8-0
>> MySQL-client-4.1.8-0
>> MySQL-devel-4.1.8-0
>> MySQL-shared-compat-4.1.8-0
>> MySQL-shared-4.1.8-0
>>
>> I've found a lot of mailing lists that show this error, but I haven't found
>> a solution. I also have no experience with databases, so I'm not really
>> sure how to start troubleshooting and there isn't anything significant in
>> the logs.
>
> Probably time to rebuild your DBD::MySQL
>
>
From autarch at urth.org Sun Jan 9 15:24:22 2005
From: autarch at urth.org (Dave Rolsky)
Date: Sun, 9 Jan 2005 14:24:22 -0600 (CST)
Subject: [rt-users] wiki home page was trashed
Message-ID:
First someone replaced it with spam links, then someone else replaced it
with a blank page. I went back and restored the last good revision.
Time to add Kwiki::Scode?
-dave
/*===========================
VegGuide.Org
Your guide to all that's veg.
===========================*/
From jesse at bestpractical.com Sun Jan 9 15:51:27 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun, 9 Jan 2005 15:51:27 -0500
Subject: [rt-users] wiki home page was trashed
In-Reply-To:
References:
Message-ID: <20050109205127.GR24460@bestpractical.com>
On Sun, Jan 09, 2005 at 02:24:22PM -0600, Dave Rolsky wrote:
> First someone replaced it with spam links, then someone else replaced it
> with a blank page. I went back and restored the last good revision.
>
> Time to add Kwiki::Scode?
We _had_ Kwiki::Scode. It didn't do any good. These jerks are actually
spamming wikis by hadn. Ruslan used the new admin interface to delete
the spam, but deleted back too far and lost some content.
>
>
> -dave
>
> /*===========================
> VegGuide.Org
> Your guide to all that's veg.
> ===========================*/
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
--
From Ruslan.Zakirov at acronis.com Sun Jan 9 16:06:08 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Mon, 10 Jan 2005 00:06:08 +0300
Subject: [rt-users] wiki home page was trashed
In-Reply-To: <20050109205127.GR24460@bestpractical.com>
References:
<20050109205127.GR24460@bestpractical.com>
Message-ID: <41E19CC0.5070803@acronis.com>
Jesse Vincent wrote:
>
>
> On Sun, Jan 09, 2005 at 02:24:22PM -0600, Dave Rolsky wrote:
>
>>First someone replaced it with spam links, then someone else replaced it
>>with a blank page. I went back and restored the last good revision.
>>
>>Time to add Kwiki::Scode?
>
>
> We _had_ Kwiki::Scode. It didn't do any good. These jerks are actually
> spamming wikis by hadn. Ruslan used the new admin interface to delete
> the spam, but deleted back too far and lost some content.
>
>
Errr. That was first try. I'm lost a little in history ordering. Would
be more accurate next time.
>>
>>-dave
>>
>>/*===========================
>>VegGuide.Org
>>Your guide to all that's veg.
>>===========================*/
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>
>
>
From Ruslan.Zakirov at acronis.com Sun Jan 9 16:25:59 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Mon, 10 Jan 2005 00:25:59 +0300
Subject: [rt-users] Users only allowed to see their own tickets within
a queue
In-Reply-To:
References:
Message-ID: <41E1A167.5000208@acronis.com>
You should give SeeQueue and CreateTicket right to the user and right
ShowTicket to requestor role only. He creates ticket and becomes
requestor because of this he can see it.
Read for more info:
http://wiki.bestpractical.com/?Rights
Jonathan Reeder wrote:
> I'm terribly sorry if this is a very trivial question.
>
> I'd like to set up permissions for a user such that he is only able to
> see tickets that he created, so I suppose, tickets for which he is the
> Requestor. I granted the user ShowTicket and CreateTicket rights for
> the queue in question, but without SeeQueue, he was unable to even
> create a new ticket since he was unable to see the queue (the drop down
> list of queues just came up empty). If I give the user SeeQueue rights,
> then he can see all tickets in that queue. What am I missing?
>
> Thanks a bunch,
>
> Jonathan Reeder
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From autarch at urth.org Sun Jan 9 19:17:23 2005
From: autarch at urth.org (Dave Rolsky)
Date: Sun, 9 Jan 2005 18:17:23 -0600 (CST)
Subject: [rt-users] Defining "admin"
Message-ID:
RT uses this term a lot to refer to "anyone who might work on tickets in
RT" (more or less). I wrote a definition of this while working on chapter
8 but I suspect it really belongs in chapter 2:
=head2 "Admins"
Scrip action and templates often refer to admins. In the context of
RT, an admin is simply anyone who might be working on a ticket or
supervising that work, not a specific job description. For example,
in a tech support department, the support staff and their supervisors
could all be admins. Admins will be the people who work directly with
RT the most, and so RT is configured to send different types of
messages based on whether or not the recipient is an admin. For
example, by default RT includes the URL for a ticket when emailing
admins, but not requestors.
/*===========================
VegGuide.Org
Your guide to all that's veg.
===========================*/
From autarch at urth.org Sun Jan 9 21:14:12 2005
From: autarch at urth.org (Dave Rolsky)
Date: Sun, 9 Jan 2005 20:14:12 -0600 (CST)
Subject: [rt-users] Defining "admin"
In-Reply-To:
References:
Message-ID:
Ignore this, it went to the wrong list.
/*===========================
VegGuide.Org
Your guide to all that's veg.
===========================*/
From tomas.olaj at usit.uio.no Mon Jan 10 04:44:55 2005
From: tomas.olaj at usit.uio.no (Tomas A. P. Olaj)
Date: Mon, 10 Jan 2005 10:44:55 +0100 (CET)
Subject: [rt-users] RT tuning problems
In-Reply-To: <41DD43B7.5030202@acronis.com>
References:
<20050105134241.GD22193@chaka.net>
<41DD43B7.5030202@acronis.com>
Message-ID:
On the marvelous Thu, 6 Jan 2005, Ruslan U. Zakirov wrote kindly to me ...
> > Thanks, all You people for helping!
> >
> > We run RT3.2.1 (not sure if RT3.2.2 has better performance) and
> > DBIx::SearchBuilder 1.16, and still have problems with long history
> > tickets.
> Here you should start Debug&Profile:
> http://wiki.bestpractical.com/?Debug
>
> >
> > As for now, we greatly appreciate all responces and help, and our
> > conclusion from the latest responses is that the problem is RT itself
> > (the latest stable release)?
> Upcoming 3.4 series are a *lot* faster. You can copy you current setup
> and upgrade it to 3.4.0rc1 and see how it works for you.
Will our own local adjustments affect/conflict with the release 3.4.0x?
We're dependent on a
stable release in production. What kind of speed problems are other
universities dealing with?
> > Is it faster to run FastCGI or modperl? We are currently testing to find
> > the optimal Apache dist to run.
> Autrijus said latest mod_perl2 and FastCGI works at the same speed, but
> MP2 has lower memory usage.
We haven't had any technical problems running Apache 2.x and mod_perl
1.99.x, although Best Bractical strongly recommends Apache 1.3.x. We are a
bit worried if there are some speed problems due to the Apache versions we
are running, and something to do with the warnings BP has issued in their
install-readme file.
--
________________________________________________________________________
Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
University of Oslo / USIT (Center for Information Technology Services)
System- and Application Management / Applications Management Group
From bastian at bastian-friedrich.de Mon Jan 10 08:32:50 2005
From: bastian at bastian-friedrich.de (Bastian Friedrich)
Date: Mon, 10 Jan 2005 14:32:50 +0100
Subject: [rt-users] Statistics "by month" - YaRTS
In-Reply-To: <200412071130.59481.bastian@bastian-friedrich.de>
References: <200412071130.59481.bastian@bastian-friedrich.de>
Message-ID: <200501101433.00786.bastian@bastian-friedrich.de>
Hi again,
On Tuesday 07 December 2004 11:30, Bastian Friedrich wrote:
> our RT handles Tickets for approximately 40 users and 6-8
> maintainers; thus, traffic is quite low. Daily statistics are more or
> less useless, as single requests lead to large peaks in the graphs...
As I did not get any answers to my posting, I wrote my own statistics
script, YaRTS ("Yet another RT Stats"). It provides quite basic, but -
for us - the most important information. These are:
* number of tickets per month
* number of tickets per year
* total number of tickets
* average number of tickets per month (yearly and total)
* average ticket resolution time per month
* average ticket resolution time per year
* total average ticket resolution time
YaRTS is written in PHP (thus not integrated in RT at all) and works on
RT's mysql database (i.e. only usable if your RT works on a mysql db).
You can catch a glimpse on a screenshot or fetch your copy of YaRTS at
http://www.bastian-friedrich.de/comp/yarts/
or directly download the script at
http://www.bastian-friedrich.de/comp/yarts/yarts-0.2.tgz
Feel free to send any enhancements, requests or comments!
Thank you,
Bastian
--
Bastian Friedrich bastian at bastian-friedrich.de
Adress & Fon available on my HP http://www.bastian-friedrich.de/
\~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~\
\ GURU: One who knows more jargon than you.
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From lmw94002 at hotmail.com Mon Jan 10 09:17:04 2005
From: lmw94002 at hotmail.com (Mathew Walker)
Date: Mon, 10 Jan 2005 09:17:04 -0500
Subject: [rt-users] Error during compilation
of/opt/rt3/share/html/Tools/Offline.html
In-Reply-To:
Message-ID:
Well, the problem went away after I decided I'd restart from scratch. Not
sure what I did but some of the items included:
- Re-installing perl 5.8.5 from source
- Re-installing latest apache2 from source
- Re-installing latest mod_perl from source
All seems to work now. Time to play.
>
>Error when I click Tools in RT web browser
>
>error: Error during compilation of /opt/rt3/share/html/Tools/Offline.html:
>Weak references are not implemented in the version of perl at
>/opt/rt3/lib/RT/Action/Generic.pm line 70
>BEGIN failed--compilation aborted at /opt/rt3/lib/RT/Action/Generic.pm line
>70.
>
>I upgraded from Perl 5.8.0 to 5.8.5 prior to RT installation. Did i miss
>someting or is it an issue w/ the version itself?
>
>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Be sure to check out the RT wiki at http://wiki.bestpractical.com
From allynb at adsne.com Mon Jan 10 11:23:26 2005
From: allynb at adsne.com (Allyn Baskerville)
Date: Mon, 10 Jan 2005 10:23:26 -0600
Subject: [rt-users] Confusion About Adding the following virtualhost info
into /etc/httpd/conf.d/rt3.conf
Message-ID: <059401c4f730$ba77c9c0$150110ac@adsnexp>
I'm now to the point where I need to create a virtual host for RT. The Install Guide says to put the following in
/etc/httpd/conf.d/rt3.conf:
======================
ServerName your.rt.server.hostname
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8
# these four lines apply to Apache2+mod_perl2 only: {{{
PerlSetVar MasonArgsMethod CGI
PerlModule Apache2 Apache::compat
RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html
# }}}
PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
============================
How is apache going to see this? I tried to put this info into my apache config, but I couldn't start apache because of the
following error:
Invalid command 'PerlModule', perhaps mis-spelled or defined by a module not included in the server configuration.
I'm confused as to how the virtual host is supposed to be set up. Thanks in advance. Allyn
From lmw94002 at hotmail.com Mon Jan 10 11:45:34 2005
From: lmw94002 at hotmail.com (Mathew Walker)
Date: Mon, 10 Jan 2005 11:45:34 -0500
Subject: [rt-users] Error during compilation
of/opt/rt3/share/html/Tools/Offline.html
In-Reply-To:
Message-ID:
and of course I installed RTFM and it broke again. I'm really confused as
to what is happening...
>From: "Mathew Walker"
>To: lmw94002 at hotmail.com, rt-users at lists.bestpractical.com
>Subject: RE: [rt-users] Error during compilation
>of/opt/rt3/share/html/Tools/Offline.html
>Date: Mon, 10 Jan 2005 09:17:04 -0500
>MIME-Version: 1.0
>X-Originating-IP: [65.211.27.3]
>X-Originating-Email: [lmw94002 at hotmail.com]
>X-Sender: lmw94002 at hotmail.com
>Received: from 65.211.27.3 by by21fd.bay21.hotmail.msn.com with HTTP;Mon,
>10 Jan 2005 14:17:04 GMT
>
>Well, the problem went away after I decided I'd restart from scratch. Not
>sure what I did but some of the items included:
>
>- Re-installing perl 5.8.5 from source
>- Re-installing latest apache2 from source
>- Re-installing latest mod_perl from source
>
>All seems to work now. Time to play.
>
>>
>>Error when I click Tools in RT web browser
>>
>>error: Error during compilation of
>>/opt/rt3/share/html/Tools/Offline.html:
>>Weak references are not implemented in the version of perl at
>>/opt/rt3/lib/RT/Action/Generic.pm line 70
>>BEGIN failed--compilation aborted at /opt/rt3/lib/RT/Action/Generic.pm
>>line 70.
>>
>>I upgraded from Perl 5.8.0 to 5.8.5 prior to RT installation. Did i miss
>>someting or is it an issue w/ the version itself?
>>
>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
From sh.hancock at gmail.com Mon Jan 10 12:24:19 2005
From: sh.hancock at gmail.com (Stephen Hancock)
Date: Mon, 10 Jan 2005 12:24:19 -0500
Subject: [rt-users] rt-mailgate not working in rt-3.4.0rc3
Message-ID: <78c5b14105011009243fe9e46@mail.gmail.com>
We just installed a new RT installation on Fedora Core 3.
rt-3.4.0rc3
mysql - 4.0.23
Apache2
mod_perl 1.99
The install went fine. All modules loaded, no errors and we are able
to enter RT and define Queues, Groups, create tickets, etc. We also
installed RTFM-2.0.4.
Our problem is primarily with the rt-mailgate. We defined the rt and
rt-comment lines in /etc/aliases, put a sym link in /etc/smrsh to
/usr/local/rt3/bin/rt-mailgate, and made changes in the /etc/mail dir
to access, sendmail.mc and local-host-names. We ran newaliases and the
m4 commands to configure the changes.
All our messages to rt fail to get past smrsh. The errors we get in maillog are:
Jan 10 12:01:37 prospec01 sendmail[21674]: j09M8E4j015726:
to="|/usr/local/bin/rt-mailgate --queue support --action correspond
--url http://localhost/", ctladdr=
(8/0), delay=18:53:23, xdelay=00:00:00, mailer=prog, pri=1740765,
dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with
EX_TEMPFAIL
Any help with this would be much appreciated.
We are also getting some other errors but are not critical, I mention
them here because they may be related:
[Mon Jan 10 11:47:46 2005] [error] [client 10.0.1.155] Log file
/var/log/rt.log couldn't be written or created.\n RT can't run. at
/usr/local/rt3/lib/RT.pm line 205.\n
[Mon Jan 10 12:00:28 2005] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/favicon.ico
From lmw94002 at hotmail.com Mon Jan 10 12:57:11 2005
From: lmw94002 at hotmail.com (Mathew Walker)
Date: Mon, 10 Jan 2005 12:57:11 -0500
Subject: [rt-users] RTFM using incorrect text in Links section of RT Ticket
Message-ID:
It's displaying "fsck.com-rtfm://.com/article/2: TEST ISSUE 1" in
the "Referred to by:" link...
the link is actually the correct URL when hovered over
(http://..com/rt//RTFM/Article/Display.html?id=2), but it
uses the information above in the description of the link.
I know this is probaby a simple one... but how do i get rid of the confusing
link name?
Thanx.
From rt at tmtm.com Mon Jan 10 13:02:02 2005
From: rt at tmtm.com (Tony Bowden)
Date: Mon, 10 Jan 2005 18:02:02 +0000
Subject: [rt-users] finding semi-composed emails
Message-ID: <20050110180202.GA3148@soto.kasei.com>
One of our users has a habit of clicking 'reply', typing a response, and
then getting distracted somewhere, and never actually sending the
response until he rediscovers it in one of his mozilla tabs a few days
later.
He's noticed that RT logs the event of him clicking 'reply', and so has
asked if there's a way to run a query for the tickets where that has
happened but no actually response has been made.
I've had a look but can't find an obvious way to query this.
Any suggestions?
Thanks,
Tony
From vivek at khera.org Mon Jan 10 13:26:24 2005
From: vivek at khera.org (Vivek Khera)
Date: Mon, 10 Jan 2005 13:26:24 -0500
Subject: [rt-users] Confusion About Adding the following virtualhost info
into /etc/httpd/conf.d/rt3.conf
In-Reply-To: <059401c4f730$ba77c9c0$150110ac@adsnexp>
References: <059401c4f730$ba77c9c0$150110ac@adsnexp>
Message-ID: <228AD49B-6335-11D9-9B89-000A9578CFCC@khera.org>
On Jan 10, 2005, at 11:23 AM, Allyn Baskerville wrote:
> How is apache going to see this? I tried to put this info into my
> apache config, but I couldn't start apache because of the following
> error:
>
> Invalid command 'PerlModule', perhaps mis-spelled or defined by a
> module not included in the server configuration.
>
> I'm confused as to how the virtual host is supposed to be set up.
> Thanks in advance. Allyn
>
you're trying to use a mod_perl config for RT without mod_perl
installed in your web server.
From jesse at bestpractical.com Mon Jan 10 13:29:23 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Mon, 10 Jan 2005 13:29:23 -0500
Subject: [rt-users] finding semi-composed emails
In-Reply-To: <20050110180202.GA3148@soto.kasei.com>
References: <20050110180202.GA3148@soto.kasei.com>
Message-ID: <20050110182923.GJ24460@bestpractical.com>
On Mon, Jan 10, 2005 at 06:02:02PM +0000, Tony Bowden wrote:
>
> One of our users has a habit of clicking 'reply', typing a response, and
> then getting distracted somewhere, and never actually sending the
> response until he rediscovers it in one of his mozilla tabs a few days
> later.
>
> He's noticed that RT logs the event of him clicking 'reply',
That's news to me. Perhaps he means that the webserver logs it?
Jesse
--
From rodney.caston at match.com Mon Jan 10 13:53:55 2005
From: rodney.caston at match.com (Rodney Caston)
Date: Mon, 10 Jan 2005 12:53:55 -0600
Subject: [rt-users] mod_perl & FastCGI
Message-ID: <573F1E2597A7974E924A5F814CAC166D0DF27DFC@da0shme010.match.corp>
We are currently using mod perl with apache2 for RT which is not
supported, how does one disable modperl and enable FastCGI for RT in its
place?
From rt at tmtm.com Mon Jan 10 14:11:18 2005
From: rt at tmtm.com (Tony Bowden)
Date: Mon, 10 Jan 2005 19:11:18 +0000
Subject: [rt-users] finding semi-composed emails
In-Reply-To: <20050110182923.GJ24460@bestpractical.com>
References: <20050110180202.GA3148@soto.kasei.com>
<20050110182923.GJ24460@bestpractical.com>
Message-ID: <20050110191118.GB3148@soto.kasei.com>
On Mon, Jan 10, 2005 at 01:29:23PM -0500, Jesse Vincent wrote:
> > He's noticed that RT logs the event of him clicking 'reply',
> That's news to me. Perhaps he means that the webserver logs it?
No, RT logs it. He showed me it happening.
It lists it as "correspondence added", even though there actually hasn't
been any added yet.
Tony
From sh.hancock at gmail.com Mon Jan 10 14:32:46 2005
From: sh.hancock at gmail.com (Stephen Hancock)
Date: Mon, 10 Jan 2005 14:32:46 -0500
Subject: [rt-users] Confusion About Adding the following virtualhost info
into /etc/httpd/conf.d/rt3.conf
In-Reply-To: <059401c4f730$ba77c9c0$150110ac@adsnexp>
References: <059401c4f730$ba77c9c0$150110ac@adsnexp>
Message-ID: <78c5b141050110113273ed12a9@mail.gmail.com>
We had this problem on one of our (many) installs. We had to
completely reinstall. It seems that mod_perl did not install properly
and was causing all sorts of problems. I guess it could have been
fixed but we just started over. Since this was a new install for us it
didn't impact anything. We are building a new server with bugzilla and
RT - RTFM only on it.
The bottom line here (I think) is that mod_perl is the problem.
On Mon, 10 Jan 2005 10:23:26 -0600, Allyn Baskerville wrote:
> I'm now to the point where I need to create a virtual host for RT. The Install Guide says to put the following in
> /etc/httpd/conf.d/rt3.conf:
>
> ======================
>
> ServerName your.rt.server.hostname
> DocumentRoot /usr/local/rt3/share/html
> AddDefaultCharset UTF-8
>
> # these four lines apply to Apache2+mod_perl2 only: {{{
> PerlSetVar MasonArgsMethod CGI
> PerlModule Apache2 Apache::compat
> RewriteEngine On
> RewriteRule ^(.*)/$ $1/index.html
> # }}}
>
> PerlModule Apache::DBI
> PerlRequire /usr/local/rt3/bin/webmux.pl
>
>
> SetHandler perl-script
> PerlHandler RT::Mason
>
>
>
> ============================
> How is apache going to see this? I tried to put this info into my apache config, but I couldn't start apache because of the
> following error:
>
> Invalid command 'PerlModule', perhaps mis-spelled or defined by a module not included in the server configuration.
>
> I'm confused as to how the virtual host is supposed to be set up. Thanks in advance. Allyn
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
From jesse at bestpractical.com Mon Jan 10 14:50:14 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Mon, 10 Jan 2005 14:50:14 -0500
Subject: [rt-users] finding semi-composed emails
In-Reply-To: <20050110191118.GB3148@soto.kasei.com>
References: <20050110180202.GA3148@soto.kasei.com>
<20050110182923.GJ24460@bestpractical.com>
<20050110191118.GB3148@soto.kasei.com>
Message-ID: <20050110195014.GR24460@bestpractical.com>
On Mon, Jan 10, 2005 at 07:11:18PM +0000, Tony Bowden wrote:
> On Mon, Jan 10, 2005 at 01:29:23PM -0500, Jesse Vincent wrote:
> > > He's noticed that RT logs the event of him clicking 'reply',
> > That's news to me. Perhaps he means that the webserver logs it?
>
> No, RT logs it. He showed me it happening.
>
> It lists it as "correspondence added", even though there actually hasn't
> been any added yet.
So what you're saying is that you're using RT against a mysql that
doesn't have support for transactions or your tables are of the wrong
type. (They're not innodb).
>
> Tony
>
--
From rt at tmtm.com Mon Jan 10 15:45:24 2005
From: rt at tmtm.com (Tony Bowden)
Date: Mon, 10 Jan 2005 20:45:24 +0000
Subject: [rt-users] finding semi-composed emails
In-Reply-To: <20050110195014.GR24460@bestpractical.com>
References: <20050110180202.GA3148@soto.kasei.com>
<20050110182923.GJ24460@bestpractical.com>
<20050110191118.GB3148@soto.kasei.com>
<20050110195014.GR24460@bestpractical.com>
Message-ID: <20050110204524.GA8432@soto.kasei.com>
On Mon, Jan 10, 2005 at 02:50:14PM -0500, Jesse Vincent wrote:
> > > > He's noticed that RT logs the event of him clicking 'reply',
> > > That's news to me. Perhaps he means that the webserver logs it?
> > No, RT logs it. He showed me it happening.
> > It lists it as "correspondence added", even though there actually hasn't
> > been any added yet.
> So what you're saying is that you're using RT against a mysql that
> doesn't have support for transactions or your tables are of the wrong
> type. (They're not innodb).
It's certainly not what I'm trying to say. Perhaps it's what it means.
AFAIK (althought I didn't do the setup) this is a normal debian install.
The issues remain:
1) RT logs the act of hitting 'reply' as "Correspondence added"
2) I'd like to run queries against this
Are you saying (1) shouldn't really happen, and thus (2) isn't possible?
Tony
From jesse at bestpractical.com Mon Jan 10 16:32:12 2005
From: jesse at bestpractical.com (Jesse Vincent)
Date: Mon, 10 Jan 2005 16:32:12 -0500
Subject: [rt-users] finding semi-composed emails
In-Reply-To: <20050110204524.GA8432@soto.kasei.com>
References: <20050110180202.GA3148@soto.kasei.com>
<20050110182923.GJ24460@bestpractical.com>
<20050110191118.GB3148@soto.kasei.com>
<20050110195014.GR24460@bestpractical.com>
<20050110204524.GA8432@soto.kasei.com>
Message-ID: <20050110213212.GU24460@bestpractical.com>
On Mon, Jan 10, 2005 at 08:45:24PM +0000, Tony Bowden wrote:
> On Mon, Jan 10, 2005 at 02:50:14PM -0500, Jesse Vincent wrote:
> > > > > He's noticed that RT logs the event of him clicking 'reply',
> > > > That's news to me. Perhaps he means that the webserver logs it?
> > > No, RT logs it. He showed me it happening.
> > > It lists it as "correspondence added", even though there actually hasn't
> > > been any added yet.
> > So what you're saying is that you're using RT against a mysql that
> > doesn't have support for transactions or your tables are of the wrong
> > type. (They're not innodb).
>
> It's certainly not what I'm trying to say. Perhaps it's what it means.
> AFAIK (althought I didn't do the setup) this is a normal debian install.
>
> The issues remain:
>
> 1) RT logs the act of hitting 'reply' as "Correspondence added"
>
> 2) I'd like to run queries against this
>
> Are you saying (1) shouldn't really happen, and thus (2) isn't possible?
Yes. Except I'd go so far as to say "Really shouldn't happen"
> Tony
--
From mikep at uclink.berkeley.edu Tue Jan 11 01:26:03 2005
From: mikep at uclink.berkeley.edu (Mike Patterson)
Date: Mon, 10 Jan 2005 22:26:03 -0800
Subject: [rt-users] Notify owner unless they are already an AdminCc
In-Reply-To: <20050110213212.GU24460@bestpractical.com>
References: <20050110180202.GA3148@soto.kasei.com> <20050110182923.GJ24460@bestpractical.com> <20050110191118.GB3148@soto.kasei.com> <20050110195014.GR24460@bestpractical.com> <20050110204524.GA8432@soto.kasei.com>
<20050110213212.GU24460@bestpractical.com>
Message-ID: <41E3717B.4020204@uclink.berkeley.edu>
On one of my queues, the Developers only see correspondence on the
tickets that they own.
But one of the developers has to take the role of watcher for the queue
(to manage workflow).
When the watcher owns the ticket they get two copies of correspondence.
Any tips on customizing a template so that they only get 1 copy?
The scrips that currently send 1 copy each to watcher/owner.
-----------------------------------------------------------------------------------------------------
On Correspond Notify AdminCcs with template Admin correspondence
On Correspond Notify Owner with template Admin correspondence
The default Admin correspondence template looks like this:
-----------------------------------------------------------------------------------------------------
RT-Attach-Message: yes
id} >
{$Transaction->Content()}
------------------------------------------------------------------------------------------------------
I'd like to create a modified template that does something like:
if they're not an AdminCc or Cc
then email them
and I'd add this logic check on the template I'd call that notifiies owner.
I'd greatly appreciate your suggestions.
My Build:
FreeBSD 4.11 / RT 3.2.2 / Perl 5.8.4 / Apache 1.33 Modssl / Mod_Perl
1.29 / Sendmail 8.13.1/
From elacour at easter-eggs.com Tue Jan 11 05:53:45 2005
From: elacour at easter-eggs.com (Emmanuel Lacour)
Date: Tue, 11 Jan 2005 11:53:45 +0100
Subject: [rt-users] go back after merging one ticket in another
Message-ID: <20050111105345.GD20263@easter-eggs.com>
Is there a way to go back when using the merge into another ticket
relation. Or at least, I would like to change the target ticket (I
looked at the database and found th links table, but it doesn't semms to
be the only place to change such thinks).
--
Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest - 75014 Paris - France - M?tro Gait?
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour at easter-eggs.com - http://www.easter-eggs.com
From Ruslan.Zakirov at acronis.com Tue Jan 11 08:49:23 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Tue, 11 Jan 2005 16:49:23 +0300
Subject: [rt-users] mod_perl & FastCGI
In-Reply-To: <573F1E2597A7974E924A5F814CAC166D0DF27DFC@da0shme010.match.corp>
References: <573F1E2597A7974E924A5F814CAC166D0DF27DFC@da0shme010.match.corp>
Message-ID: <41E3D963.3090106@acronis.com>
If you use mod_perl2 >= 1.99_16 and HTML::Mason >= 1.27 then you may
stay with it. I hope in RT 3.4 note about MP2 support would be changed.
Rodney Caston wrote:
> We are currently using mod perl with apache2 for RT which is not
> supported, how does one disable modperl and enable FastCGI for RT in its
> place?
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From Ruslan.Zakirov at acronis.com Tue Jan 11 09:04:04 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Tue, 11 Jan 2005 17:04:04 +0300
Subject: [rt-users] Notify owner unless they are already an AdminCc
In-Reply-To: <41E3717B.4020204@uclink.berkeley.edu>
References: <20050110180202.GA3148@soto.kasei.com> <20050110182923.GJ24460@bestpractical.com> <20050110191118.GB3148@soto.kasei.com> <20050110195014.GR24460@bestpractical.com> <20050110204524.GA8432@soto.kasei.com> <20050110213212.GU24460@bestpractical.com>
<41E3717B.4020204@uclink.berkeley.edu>
Message-ID: <41E3DCD4.5020302@acronis.com>
One way.
Insert new record into table ScripActions with next column values:
Name: Notify Owner and AdminCcs
ExecModule: Notify
Argument: Owner,AdminCc
Other column values take from existant records in this table:
SELECT * FROM ScripActions;
Then delete one of the scrips and change action of the other scrip to
action that has been inserted.
Mike Patterson wrote:
> On one of my queues, the Developers only see correspondence on the
> tickets that they own.
> But one of the developers has to take the role of watcher for the queue
> (to manage workflow).
> When the watcher owns the ticket they get two copies of correspondence.
> Any tips on customizing a template so that they only get 1 copy?
> The scrips that currently send 1 copy each to watcher/owner.
> -----------------------------------------------------------------------------------------------------
>
> On Correspond Notify AdminCcs with template Admin correspondence
> On Correspond Notify Owner with template Admin correspondence
>
> The default Admin correspondence template looks like this:
> -----------------------------------------------------------------------------------------------------
>
> RT-Attach-Message: yes
>
>
> id} >
>
> {$Transaction->Content()}
> ------------------------------------------------------------------------------------------------------
>
>
> I'd like to create a modified template that does something like:
> if they're not an AdminCc or Cc
> then email them
>
> and I'd add this logic check on the template I'd call that notifiies owner.
>
> I'd greatly appreciate your suggestions.
>
> My Build:
> FreeBSD 4.11 / RT 3.2.2 / Perl 5.8.4 / Apache 1.33 Modssl / Mod_Perl
> 1.29 / Sendmail 8.13.1/
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From elacour at easter-eggs.com Tue Jan 11 09:07:20 2005
From: elacour at easter-eggs.com (Emmanuel Lacour)
Date: Tue, 11 Jan 2005 15:07:20 +0100
Subject: [rt-users] go back after merging one ticket in another
In-Reply-To: <20050111105345.GD20263@easter-eggs.com>
References: <20050111105345.GD20263@easter-eggs.com>
Message-ID: <20050111140720.GE20263@easter-eggs.com>
On Tue, Jan 11, 2005 at 11:53:45AM +0100, Emmanuel Lacour wrote:
>
> Is there a way to go back when using the merge into another ticket
> relation. Or at least, I would like to change the target ticket (I
> looked at the database and found th links table, but it doesn't semms to
> be the only place to change such thinks).
>
I changed the target id in links tables (target,localtarget,localbase)
and the effectiveid in tickets table and it seems to works. Anyone can
confirm that I didn't forget something?
--
Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest - 75014 Paris - France - M?tro Gait?
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour at easter-eggs.com - http://www.easter-eggs.com
From Ruslan.Zakirov at acronis.com Tue Jan 11 09:47:50 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Tue, 11 Jan 2005 17:47:50 +0300
Subject: [rt-users] go back after merging one ticket in another
In-Reply-To: <20050111140720.GE20263@easter-eggs.com>
References: <20050111105345.GD20263@easter-eggs.com>
<20050111140720.GE20263@easter-eggs.com>
Message-ID: <41E3E716.90301@acronis.com>
Emmanuel Lacour wrote:
> On Tue, Jan 11, 2005 at 11:53:45AM +0100, Emmanuel Lacour wrote:
>
>>Is there a way to go back when using the merge into another ticket
>>relation. Or at least, I would like to change the target ticket (I
>>looked at the database and found th links table, but it doesn't semms to
>>be the only place to change such thinks).
>>
>
>
> I changed the target id in links tables (target,localtarget,localbase)
> and the effectiveid in tickets table and it seems to works. Anyone can
> confirm that I didn't forget something?
>
Now, you also should review owner, cc, admincc fields for both tickets.
You can do it with WebUI.
From elacour at easter-eggs.com Tue Jan 11 09:52:24 2005
From: elacour at easter-eggs.com (Emmanuel Lacour)
Date: Tue, 11 Jan 2005 15:52:24 +0100
Subject: [rt-users] go back after merging one ticket in another
In-Reply-To: <41E3E716.90301@acronis.com>
References: <20050111105345.GD20263@easter-eggs.com>
<20050111140720.GE20263@easter-eggs.com>
<41E3E716.90301@acronis.com>
Message-ID: <20050111145224.GG20263@easter-eggs.com>
On Tue, Jan 11, 2005 at 05:47:50PM +0300, Ruslan U. Zakirov wrote:
> >
> Now, you also should review owner, cc, admincc fields for both tickets.
> You can do it with WebUI.
Done, thank you :)
--
Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest - 75014 Paris - France - M?tro Gait?
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour at easter-eggs.com - http://www.easter-eggs.com
From josh at saratoga.lib.ny.us Tue Jan 11 10:10:04 2005
From: josh at saratoga.lib.ny.us (josh)
Date: Tue, 11 Jan 2005 10:10:04 -0500
Subject: [rt-users] Is RT 3.x on unmodified OS X 10.3.x possible?
In-Reply-To:
References:
Message-ID: <20050111151004.GA9894@saratoga.lib.ny.us>
I asked a similar question ( I'm running server as opposed to simply
running 10.3) about a month ago. The reply from Jesse was:
Two small problems:
1) Apple's mod_perl is busted with regard to form POSTs.
2) Apple only ships perl 5.8.1
I am curious as to which of the following approaches make the most
sense:
I can create a user for RT and let them install a different
Perl and mod_per locally for RTs use. This creates two new projects on
top of an RT install.
I can use an older version of RT that will work with 5.8.1. This would
be fine if I can get away with it.
I can wait for Apple to update their perl to 5.8.3 -- though I don't
know when and if it is planned. (They are supposed to upgrade to 10.4
very soon, but I'm not active enough in the development community to
know if they have even started on 5.8.3.) I don't want to adopt the
first option only to find I could do nothing for six weeks and achieve
the same goal.
That said I would very much like to know what seems the sanest
option and especially to here from anyone who has installed RT on OSX
Panther Server while making notes they'd be willing to share.
On Tue, Jan 04, 2005 at 02:13:36AM -0800, B. Derman wrote:
> Has anyone been able to "natively" install a 3.x version of RT on a
> "native" Mac OS X 10.3.x (I'm at 10.3.7) without having to update Perl
> and compile your own apache, etc.? I was unable to find any indication
> of an install on unmodified OS X in the archives.
--
Josh Kuperman
josh at saratoga.lib.ny.us
From allynb at adsne.com Tue Jan 11 10:13:30 2005
From: allynb at adsne.com (Allyn Baskerville)
Date: Tue, 11 Jan 2005 09:13:30 -0600
Subject: [rt-users] Problem with "make initialize-database" - Client
doesnot support authentication
References: <000e01c4f61d$c53b7870$150110ac@adsnexp><20050109074924.GM24460@bestpractical.com>
<001201c4f653$efbc73c0$150110ac@adsnexp>
Message-ID: <003301c4f7f0$1c45ba80$150110ac@adsnexp>
OK, I completely rebuilt the system. The only errors I saw was when I built mysql-server:
warning: MySQL-server-4.1.8-0.i386.rpm: V3 DSA signature: NOKEY, key ID 5072e1f5
Preparing... ########################################### [100%]
1:MySQL-server ########################################### [100%]
050111 7:45:37 [Warning] Asked for 196608 thread stack, but got 126976
050111 7:45:38 [Warning] Asked for 196608 thread stack, but got 126976
I read a couple posts that these warnings were not serious, so I continued. All the database information was built when I did a
"make install" with RT3. Not a single error here. So after completing the install, I went to the web page, which returned an
"internal server error." The logs show the following:
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Client does not support authentication protocol requested by server;
consider upgrading MySQL client at /usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 96
[Tue Jan 11 09:03:43 2005] [error] Connect Failed Client does not support authentication protocol requested by server; consider
upgrading MySQL client\n at /usr/local/rt3/lib/RT.pm line 168\n
For both DBI and DBD, I've installed RPMs and tarballs, and I still can't get past this error. I'm a noob with sql, so I'm not sure
what to try. I've found a couple of sites that show this error when upgrading MySQL from 3.x to 4.x because of a password hashing
scheme, but MySQL-4.1.8 was installed from scratch.
Thanks for any help. Allyn
> ----- Original Message -----
> From: "Jesse Vincent"
> To: "Allyn Baskerville"
> Cc:
> Sent: Sunday, January 09, 2005 1:49 AM
> Subject: Re: [rt-users] Problem with "make initialize-database" - Client does not support authentication
>
>
>>
>>
>>
>> On Sun, Jan 09, 2005 at 01:35:19AM -0600, Allyn Baskerville wrote:
>>> I have made it to step 14 of the Fedora Core 2 + RT 3.2.x Install Guide, but I've run into a MySQL error shown at the bottom. I
>>> have the following MySQL RPMs installed:
>>>
>>> MySQL-server-4.1.8-0
>>> MySQL-client-4.1.8-0
>>> MySQL-devel-4.1.8-0
>>> MySQL-shared-compat-4.1.8-0
>>> MySQL-shared-4.1.8-0
>>>
>>> I've found a lot of mailing lists that show this error, but I haven't found a solution. I also have no experience with
>>> databases, so I'm not really sure how to start troubleshooting and there isn't anything significant in the logs.
>>
>> Probably time to rebuild your DBD::MySQL
>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
From Ruslan.Zakirov at acronis.com Tue Jan 11 10:19:51 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Tue, 11 Jan 2005 18:19:51 +0300
Subject: [rt-users] go back after merging one ticket in another
In-Reply-To: <20050111145224.GG20263@easter-eggs.com>
References: <20050111105345.GD20263@easter-eggs.com> <20050111140720.GE20263@easter-eggs.com> <41E3E716.90301@acronis.com>
<20050111145224.GG20263@easter-eggs.com>
Message-ID: <41E3EE97.1050703@acronis.com>
Emmanuel Lacour wrote:
> On Tue, Jan 11, 2005 at 05:47:50PM +0300, Ruslan U. Zakirov wrote:
>
>>Now, you also should review owner, cc, admincc fields for both tickets.
>>You can do it with WebUI.
>
>
> Done, thank you :)
>
Can you post step-by-step instructions on wiki? It would be great.
Unmerge operation can't be well automated, but unfortunately required
from time to time.
Best regards. Ruslan.
From Ruslan.Zakirov at acronis.com Tue Jan 11 10:25:59 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Tue, 11 Jan 2005 18:25:59 +0300
Subject: [rt-users] Problem with "make initialize-database" -
Client doesnot support authentication
In-Reply-To: <003301c4f7f0$1c45ba80$150110ac@adsnexp>
References: <000e01c4f61d$c53b7870$150110ac@adsnexp><20050109074924.GM24460@bestpractical.com> <001201c4f653$efbc73c0$150110ac@adsnexp>
<003301c4f7f0$1c45ba80$150110ac@adsnexp>
Message-ID: <41E3F007.8070903@acronis.com>
Easy way is --old-passwords
Read about it on:
http://dev.mysql.com/doc/mysql/en/Upgrading-from-4.0.html
Allyn Baskerville wrote:
> OK, I completely rebuilt the system. The only errors I saw was when I
> built mysql-server:
>
> warning: MySQL-server-4.1.8-0.i386.rpm: V3 DSA signature: NOKEY, key ID
> 5072e1f5
> Preparing... ###########################################
> [100%]
> 1:MySQL-server ###########################################
> [100%]
> 050111 7:45:37 [Warning] Asked for 196608 thread stack, but got 126976
> 050111 7:45:38 [Warning] Asked for 196608 thread stack, but got 126976
>
> I read a couple posts that these warnings were not serious, so I
> continued. All the database information was built when I did a "make
> install" with RT3. Not a single error here. So after completing the
> install, I went to the web page, which returned an "internal server
> error." The logs show the following:
>
> DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Client
> does not support authentication protocol requested by server; consider
> upgrading MySQL client at
> /usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 96
> [Tue Jan 11 09:03:43 2005] [error] Connect Failed Client does not
> support authentication protocol requested by server; consider upgrading
> MySQL client\n at /usr/local/rt3/lib/RT.pm line 168\n
>
> For both DBI and DBD, I've installed RPMs and tarballs, and I still
> can't get past this error. I'm a noob with sql, so I'm not sure what to
> try. I've found a couple of sites that show this error when upgrading
> MySQL from 3.x to 4.x because of a password hashing scheme, but
> MySQL-4.1.8 was installed from scratch.
>
> Thanks for any help. Allyn
>
>
>
>> ----- Original Message ----- From: "Jesse Vincent"
>>
>> To: "Allyn Baskerville"
>> Cc:
>> Sent: Sunday, January 09, 2005 1:49 AM
>> Subject: Re: [rt-users] Problem with "make initialize-database" -
>> Client does not support authentication
>>
>>
>>>
>>>
>>>
>>> On Sun, Jan 09, 2005 at 01:35:19AM -0600, Allyn Baskerville wrote:
>>>
>>>> I have made it to step 14 of the Fedora Core 2 + RT 3.2.x Install
>>>> Guide, but I've run into a MySQL error shown at the bottom. I have
>>>> the following MySQL RPMs installed:
>>>>
>>>> MySQL-server-4.1.8-0
>>>> MySQL-client-4.1.8-0
>>>> MySQL-devel-4.1.8-0
>>>> MySQL-shared-compat-4.1.8-0
>>>> MySQL-shared-4.1.8-0
>>>>
>>>> I've found a lot of mailing lists that show this error, but I
>>>> haven't found a solution. I also have no experience with databases,
>>>> so I'm not really sure how to start troubleshooting and there isn't
>>>> anything significant in the logs.
>>>
>>>
>>> Probably time to rebuild your DBD::MySQL
>>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>
>>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
From allynb at adsne.com Tue Jan 11 10:35:25 2005
From: allynb at adsne.com (Allyn Baskerville)
Date: Tue, 11 Jan 2005 09:35:25 -0600
Subject: [rt-users] Problem with "make initialize-database" -
Client doesnot support authentication
References: <000e01c4f61d$c53b7870$150110ac@adsnexp><20050109074924.GM24460@bestpractical.com> <001201c4f653$efbc73c0$150110ac@adsnexp>
<003301c4f7f0$1c45ba80$150110ac@adsnexp>
<41E3F007.8070903@acronis.com>
Message-ID: <004101c4f7f3$2d556020$150110ac@adsnexp>
I've already read about this and done it, but I have the same problem. This system never had any other version of MySQL other than
the current one of 4.1.8-0. Given that, should I even have to do this?
----- Original Message -----
From: "Ruslan U. Zakirov"
To: "Allyn Baskerville"
Cc:
Sent: Tuesday, January 11, 2005 9:25 AM
Subject: Re: [rt-users] Problem with "make initialize-database" - Client doesnot support authentication
> Easy way is --old-passwords
> Read about it on:
> http://dev.mysql.com/doc/mysql/en/Upgrading-from-4.0.html
>
> Allyn Baskerville wrote:
>> OK, I completely rebuilt the system. The only errors I saw was when I built mysql-server:
>>
>> warning: MySQL-server-4.1.8-0.i386.rpm: V3 DSA signature: NOKEY, key ID 5072e1f5
>> Preparing... ########################################### [100%]
>> 1:MySQL-server ########################################### [100%]
>> 050111 7:45:37 [Warning] Asked for 196608 thread stack, but got 126976
>> 050111 7:45:38 [Warning] Asked for 196608 thread stack, but got 126976
>>
>> I read a couple posts that these warnings were not serious, so I continued. All the database information was built when I did a
>> "make install" with RT3. Not a single error here. So after completing the install, I went to the web page, which returned an
>> "internal server error." The logs show the following:
>>
>> DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Client does not support authentication protocol requested by
>> server; consider upgrading MySQL client at /usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 96
>> [Tue Jan 11 09:03:43 2005] [error] Connect Failed Client does not support authentication protocol requested by server; consider
>> upgrading MySQL client\n at /usr/local/rt3/lib/RT.pm line 168\n
>>
>> For both DBI and DBD, I've installed RPMs and tarballs, and I still can't get past this error. I'm a noob with sql, so I'm not
>> sure what to try. I've found a couple of sites that show this error when upgrading MySQL from 3.x to 4.x because of a password
>> hashing scheme, but MySQL-4.1.8 was installed from scratch.
>>
>> Thanks for any help. Allyn
>>
>>
>>
>>> ----- Original Message ----- From: "Jesse Vincent"
>>> To: "Allyn Baskerville"
>>> Cc:
>>> Sent: Sunday, January 09, 2005 1:49 AM
>>> Subject: Re: [rt-users] Problem with "make initialize-database" - Client does not support authentication
>>>
>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jan 09, 2005 at 01:35:19AM -0600, Allyn Baskerville wrote:
>>>>
>>>>> I have made it to step 14 of the Fedora Core 2 + RT 3.2.x Install Guide, but I've run into a MySQL error shown at the bottom.
>>>>> I have the following MySQL RPMs installed:
>>>>>
>>>>> MySQL-server-4.1.8-0
>>>>> MySQL-client-4.1.8-0
>>>>> MySQL-devel-4.1.8-0
>>>>> MySQL-shared-compat-4.1.8-0
>>>>> MySQL-shared-4.1.8-0
>>>>>
>>>>> I've found a lot of mailing lists that show this error, but I haven't found a solution. I also have no experience with
>>>>> databases, so I'm not really sure how to start troubleshooting and there isn't anything significant in the logs.
>>>>
>>>>
>>>> Probably time to rebuild your DBD::MySQL
>>>>
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>>
>>>
>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
>
From elacour at easter-eggs.com Tue Jan 11 10:46:49 2005
From: elacour at easter-eggs.com (Emmanuel Lacour)
Date: Tue, 11 Jan 2005 16:46:49 +0100
Subject: [rt-users] go back after merging one ticket in another
In-Reply-To: <41E3EE97.1050703@acronis.com>
References: <20050111105345.GD20263@easter-eggs.com>
<20050111140720.GE20263@easter-eggs.com>
<41E3E716.90301@acronis.com>
<20050111145224.GG20263@easter-eggs.com>
<41E3EE97.1050703@acronis.com>
Message-ID: <20050111154649.GA1509@easter-eggs.com>
On Tue, Jan 11, 2005 at 06:19:51PM +0300, Ruslan U. Zakirov wrote:
> Can you post step-by-step instructions on wiki? It would be great.
> Unmerge operation can't be well automated, but unfortunately required
> from time to time.
Done, in the FAQ, in DATABASE section (last QA).
--
Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest - 75014 Paris - France - M?tro Gait?
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour at easter-eggs.com - http://www.easter-eggs.com
From Ruslan.Zakirov at acronis.com Tue Jan 11 11:07:22 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Tue, 11 Jan 2005 19:07:22 +0300
Subject: [rt-users] Problem with "make initialize-database"
- Client doesnot support authentication
In-Reply-To: <004101c4f7f3$2d556020$150110ac@adsnexp>
References: <000e01c4f61d$c53b7870$150110ac@adsnexp><20050109074924.GM24460@bestpractical.com> <001201c4f653$efbc73c0$150110ac@adsnexp> <003301c4f7f0$1c45ba80$150110ac@adsnexp> <41E3F007.8070903@acronis.com>
<004101c4f7f3$2d556020$150110ac@adsnexp>
Message-ID: <41E3F9BA.4060706@acronis.com>
Allyn Baskerville wrote:
> I've already read about this and done it, but I have the same problem.
> This system never had any other version of MySQL other than the current
> one of 4.1.8-0. Given that, should I even have to do this?
May be you've done wrong things? 'old-passwords' should work.
Other way is _build_ DBD::mysql 2.9004 from sources and necessarily
against mysql 4.1.x client libs. Binary RPMs wouldn't help you here. If
you have SRC.RPM of the DBD::mysql 2.9004 then you can use it too.
See also:
http://www.issociate.de/board/post/147728/MySQL_4.1.7_req'd_DBD_Version.html
>
>
> ----- Original Message ----- From: "Ruslan U. Zakirov"
>
> To: "Allyn Baskerville"
> Cc:
> Sent: Tuesday, January 11, 2005 9:25 AM
> Subject: Re: [rt-users] Problem with "make initialize-database" - Client
> doesnot support authentication
>
>
>> Easy way is --old-passwords
>> Read about it on:
>> http://dev.mysql.com/doc/mysql/en/Upgrading-from-4.0.html
>>
>> Allyn Baskerville wrote:
>>
>>> OK, I completely rebuilt the system. The only errors I saw was when I
>>> built mysql-server:
>>>
>>> warning: MySQL-server-4.1.8-0.i386.rpm: V3 DSA signature: NOKEY, key
>>> ID 5072e1f5
>>> Preparing...
>>> ########################################### [100%]
>>> 1:MySQL-server
>>> ########################################### [100%]
>>> 050111 7:45:37 [Warning] Asked for 196608 thread stack, but got 126976
>>> 050111 7:45:38 [Warning] Asked for 196608 thread stack, but got 126976
>>>
>>> I read a couple posts that these warnings were not serious, so I
>>> continued. All the database information was built when I did a "make
>>> install" with RT3. Not a single error here. So after completing the
>>> install, I went to the web page, which returned an "internal server
>>> error." The logs show the following:
>>>
>>> DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Client
>>> does not support authentication protocol requested by server;
>>> consider upgrading MySQL client at
>>> /usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 96
>>> [Tue Jan 11 09:03:43 2005] [error] Connect Failed Client does not
>>> support authentication protocol requested by server; consider
>>> upgrading MySQL client\n at /usr/local/rt3/lib/RT.pm line 168\n
>>>
>>> For both DBI and DBD, I've installed RPMs and tarballs, and I still
>>> can't get past this error. I'm a noob with sql, so I'm not sure what
>>> to try. I've found a couple of sites that show this error when
>>> upgrading MySQL from 3.x to 4.x because of a password hashing scheme,
>>> but MySQL-4.1.8 was installed from scratch.
>>>
>>> Thanks for any help. Allyn
>>>
>>>
>>>
>>>> ----- Original Message ----- From: "Jesse Vincent"
>>>>
>>>> To: "Allyn Baskerville"
>>>> Cc:
>>>> Sent: Sunday, January 09, 2005 1:49 AM
>>>> Subject: Re: [rt-users] Problem with "make initialize-database" -
>>>> Client does not support authentication
>>>>
>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jan 09, 2005 at 01:35:19AM -0600, Allyn Baskerville wrote:
>>>>>
>>>>>> I have made it to step 14 of the Fedora Core 2 + RT 3.2.x Install
>>>>>> Guide, but I've run into a MySQL error shown at the bottom. I have
>>>>>> the following MySQL RPMs installed:
>>>>>>
>>>>>> MySQL-server-4.1.8-0
>>>>>> MySQL-client-4.1.8-0
>>>>>> MySQL-devel-4.1.8-0
>>>>>> MySQL-shared-compat-4.1.8-0
>>>>>> MySQL-shared-4.1.8-0
>>>>>>
>>>>>> I've found a lot of mailing lists that show this error, but I
>>>>>> haven't found a solution. I also have no experience with
>>>>>> databases, so I'm not really sure how to start troubleshooting and
>>>>>> there isn't anything significant in the logs.
>>>>>
>>>>>
>>>>>
>>>>> Probably time to rebuild your DBD::MySQL
>>>>>
From mikep at uclink.berkeley.edu Tue Jan 11 12:05:13 2005
From: mikep at uclink.berkeley.edu (Mike Patterson)
Date: Tue, 11 Jan 2005 09:05:13 -0800
Subject: [rt-users] Notify owner unless they are already an AdminCc
In-Reply-To: <41E3717B.4020204@uclink.berkeley.edu>
References: <20050110180202.GA3148@soto.kasei.com> <20050110182923.GJ24460@bestpractical.com> <20050110191118.GB3148@soto.kasei.com> <20050110195014.GR24460@bestpractical.com> <20050110204524.GA8432@soto.kasei.com> <20050110213212.GU24460@bestpractical.com>
<41E3717B.4020204@uclink.berkeley.edu>
Message-ID: <41E40749.9060804@uclink.berkeley.edu>
By browsing the code and the wiki I determined that I want to define a
Custom Action e.g. "Notify Owner and AdminCc's".
Then I would use it in a scrip "On Comment Notify Owner and AdminCc's
using Template Admin comment"
I wasn't able to figure out the syntax to create a CustomAction...
Basically I wanted to
"NotifyAsComment(AdminCc,Owner)"
But I wasn't sure where to add that line and what should go in the other
boxes:
Custom condition:
Custom action preparation code:
Custom action cleanup code:
By browsing the tables I figured out how to insert a row that would has
the desired effect, note previous row was row '17'
INSERT INTO `ScripActions` ( `id` , `Name` , `Description` ,
`ExecModule` , `Argument` , `Creator` , `Created` , `LastUpdatedBy` ,
`LastUpdated` )
VALUES (
'18', 'NotifyAsComment Owners and AdminCcs', 'Send mail to Owners and
AdminCcs', 'NotifyAsComment', 'AdminCc,Owner', '1', '2005-01-11
08:42:51', '1', '2005-01-11 08:42:51'
);
Then I was able to call that action in scrip (it shows up on drop-down
list now).
My problem is solved, but I would have preferred to have use builtin
method of adding CustomActions. Any tips concerning what should have
gone in the "Custom condition:" "Custom action preparation code:" and
"Custom Action cleanup code:" to create a CustomAction within my scrip?
Thanks,
Mike
From jreeder at minutemenu.com Tue Jan 11 12:21:49 2005
From: jreeder at minutemenu.com (Jonathan Reeder)
Date: Tue, 11 Jan 2005 11:21:49 -0600
Subject: [rt-users] Easily assigning "requestor" a username rather than an
email
Message-ID:
Since this question requires a little bit of background, I'm going to state
the question itself as simply as possible before I get into the back-story.
Q: How can I easily make the "requestor" of a ticket a user other than
myself, without necessarily knowing that user's email address? Secondary to
that, is it possible to search through tickets by a requestor's username
rather than by his email address?
If this makes sense as is, read no further. If not, you can see why I'm
asking below:
The way we have our RT set up is such that our clients are set up as users
in the system. They can each login, search tickets, create tickets, etc.
However, they also call us quite frequently. When they call us, an internal
support staff member will create a new ticket, and change the requestor from
himself to the client's email address as listed in their "Edit User" form.
Unfortunately, its obviously a lot easier to ask a caller "What is your
company name?" (which we use as their username) than it is to say "What
email address to you have on file with us?". So it would be awesome if the
person fielding the call could just pop in a username rather than having to
find the email address associated with that username.
Also, I'd like to be able to search through tickets by providing a
requestor's username rather than his email address. Right now, the search
criteria only has "(Requestor's|CC's|AdminCC's) email address
(contains|doesn't contain) __________". I'm wondering if any of you guys
have come up with an easier way to search through tickets by a requesting
user rather than by a requesting user's email address.
Thanks a bunch for taking the time to help out.
Jonathan Reeder
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From tmccullo at n-able.com Tue Jan 11 11:24:18 2005
From: tmccullo at n-able.com (Todd McCullough)
Date: Tue, 11 Jan 2005 11:24:18 -0500
Subject: [rt-users] Fedora core 3 with FAST-CGI errors
Message-ID:
I?ve installed everything without errors but when I start apache I get the
following errors.
I?ve using
Fedora core 3
postgresql-7.4.6-1.FC3.2
httpd-2.0.52-3.1
perl-5.8.5-9
mod_fastcgi-2.4.2-1
Here?s the errors!! Help!!!
[Sun Dec 26 04:02:10 2004] [notice] mod_python: Creating 4 session mutexes
based on 256 max processes and 0 max threads.
[Sun Dec 26 04:02:10 2004] [notice] FastCGI: process manager initialized
(pid 22080)
[Sun Dec 26 04:02:10 2004] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" started (pid 22081)
[Sun Dec 26 04:02:10 2004] [notice] Apache/2.0.52 (Fedora) configured --
resuming normal operations
FastCGI: can't start server "/opt/rt3/bin/mason_handler.fcgi" (pid 22081),
execle() failed: Permission denied
[Sun Dec 26 04:02:11 2004] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" (pid 22081) terminated by calling exit
with status '255'
[Sun Dec 26 04:02:15 2004] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" restarted (pid 22090)
FastCGI: can't start server "/opt/rt3/bin/mason_handler.fcgi" (pid 22090),
execle() failed: Permission denied
[Sun Dec 26 04:02:15 2004] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" (pid 22090) terminated by calling exit
with status '255'
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From mikep at uclink.berkeley.edu Tue Jan 11 12:32:39 2005
From: mikep at uclink.berkeley.edu (Mike Patterson)
Date: Tue, 11 Jan 2005 09:32:39 -0800
Subject: [rt-users] Notify owner unless they are already an AdminCc
In-Reply-To: <41E3DCD4.5020302@acronis.com>
References: <20050110180202.GA3148@soto.kasei.com> <20050110182923.GJ24460@bestpractical.com> <20050110191118.GB3148@soto.kasei.com> <20050110195014.GR24460@bestpractical.com> <20050110204524.GA8432@soto.kasei.com> <20050110213212.GU24460@bestpractical.com>
<41E3717B.4020204@uclink.berkeley.edu>
<41E3DCD4.5020302@acronis.com>
Message-ID: <41E40DB7.5040707@uclink.berkeley.edu>
Ruslan,
Thank you for your excellent suggestion.
I was troubleshooting this morning and came to the same conclusion, then
posted w/o reading your message.
This seems to be working well although I suppose it would feel a bit
cleaner if I defined it as a CustomAction.
Mike
Ruslan U. Zakirov wrote:
> One way.
> Insert new record into table ScripActions with next column values:
> Name: Notify Owner and AdminCcs
> ExecModule: Notify
> Argument: Owner,AdminCc
> Other column values take from existant records in this table:
> SELECT * FROM ScripActions;
>
> Then delete one of the scrips and change action of the other scrip to
> action that has been inserted.
From Ruslan.Zakirov at acronis.com Tue Jan 11 12:43:18 2005
From: Ruslan.Zakirov at acronis.com (Ruslan U. Zakirov)
Date: Tue, 11 Jan 2005 20:43:18 +0300
Subject: [rt-users] Fedora core 3 with FAST-CGI errors
In-Reply-To: