[rt-users] can't create new user in RT3.2.2

[James Lee]

hi,
i'm using RT3.2.2 with oracle 9 as the database.  i
have a problem with creating new account in RT.  i
used root as the login and under the configuration
link on the left side, i select 'Users' -> 'New user'.
 i proceed to enter the new account information.  i
also checked 'let this user access RT' and 'let this
use be granted rights'.  when i click submit i get the
following error: 'User could not be created: Could not
create user'.  i also sees the following error in the
log....
[Tue Jan  4 19:33:26 2005] [error]: Could not create a
new user - 
(/ora2/ORACLE/RT3/lib/RT/User_Overlay.pm:260)

does anyone have any ideas on what the problem might
be?  thanks
jim


		
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