[rt-users] tickets into changelog

[steve]

hi all , am using rt (current) company wide, for about 15k users, we 
would like to make it so that whenever a ticket comes into the it queue 
the text from the ticket goes into a changelog,
is this possible, or do any of you have any ideas, on this matter


thanx

on a side note, if i user mysql 4.1 with the option of --use-old- passwd 
will rt work on that, or is there more than that to the reason why rt 
will not work with mysql 4.1
-------------- next part --------------
A non-text attachment was scrubbed...
Name: steve.vcf
Type: text/x-vcard
Size: 774 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050105/02032b7a/attachment.vcf>