[rt-users] Easily assigning "requestor" a username rather than an email

[Jonathan Reeder]

That's along the exact same lines of what I was thinking of doing.  Would
you mind too terribly sending me the code you've got for that?  I'm sure I
could whip it up in short order, but its always nice to see how someone else
has tackled it too.

Thanks a bunch.

Jonathan

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Matt
Hanley
Sent: Wednesday, January 12, 2005 7:57 AM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Easily assigning "requestor" a username rather
than an email


> address, I'll be all set.  Thanks a bunch for the heads-up.

Not to confuse you with another option, but we ran into the same problem
here.  Since we have a known set of users, we prepopulate the Requestor
field with a drop down list that's generated from an SQL query.  The
displayed value is the full name and the value passed to RT is the email
address.  No typing, no confusion.

-matt


Matthew Hanley
mhanley at cxtec.com
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