[rt-users] about autocreated user

[Ruslan U. Zakirov]

Sivan DERAY wrote:
> An auto created profil on rt could be assigned a password so to see only his ticket without assigning them rights.
> 
> I created a group which is composed of these two autocreated (Mr.A & Mr.B) persons and assigned this group rights.
> 
> my problem is that i'd like Mr.B to be able to see Mr.A's ticket.
> 
> rights seems not to work here
> 
> any idea ?
Only workarounds. you can't grand Right XXX on queue YYY to users that 
are in the same group as ticket's requestor.

1) use Cc watchers, grand right ShowTicket to Cc watcher role and allow 
requestor to manage ticket's watchers. So Mr.A adds Mr.B as Cc watcher 
for his tickets(this can be partly automated).

2) or grand to group XXX right ShowTicket on queue Client. Then all 
users in group XXX could see all tickets in queue Client.

> 
> -----Message d'origine-----
> De : Ruslan U. Zakirov [mailto:Ruslan.Zakirov at acronis.com] 
> Envoyé : jeudi 13 janvier 2005 14:30
> À : Sivan DERAY
> Cc : rt-users at lists.bestpractical.com
> Objet : Re: [rt-users] about autocreated user
> 
> 
> Sivan DERAY wrote:
> 
>>Hi,
>>
>>I've got an autocreated user and i assigned him only the right to 
>>access RT. When connected to RT this user can view his ticket, 
>>assuming that these tickets are in the general queue.
>>
>>I created a queue "Client"
>>
>>my question is :
>>
>>How can i make this user see only his thicket in the queue Client and 
>>not on the general queue anymore.
> 
> 
> Grant ShowTicket to requestor role.
> Read this for more info about roles and rights in RT http://wiki.bestpractical.com/?Rights
> 
> 
>>thanks
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
> 
> 
>