[rt-users] PAM Auth?

[Brett Harris]

Would it be possible to setup a "default" user level that takes the
persons login information and spits back the cases related to their user? 
Then we would only need to manually configure the admins and tech support
staff accounts, which are relatively static.

-Brett

Todd Chapman said:
> Step one is getting RT/Apache to use AD for authentication. You
> would then have to create the users in RT manually, or automatically
> using the RT API. Then you would have to script group
> synchronization between RT and AD.
>
> You might want to consider a support contract with Best Practical.
>
> -Todd
>
> On Tue, Jan 25, 2005 at 12:08:50PM -0500, Brett Harris wrote:
>> Here is the way I would optimally like it to look.
>>
>> Group A, Admins, can see all requests, run reports, re-assign requests,
>> and what not.
>>
>> Group B, tech support staff, can see unassigned requests and requests
>> assigned to them, but not everyone's requests.
>>
>> Group C, everyone else.  Create requests and see own requests.
>>
>> Will RT recognize users and groups pulled from AD and allow you to set
>> permisions in this way?  Do you have to setup each user?  Will the users
>> show up automatically in the admin interface, or is there something
>> special I would have to do?
>>
>> Thanks,
>>   Brett
>>
>> Todd Chapman said:
>> > Setup APache to use PAM and then setup RT to use Apache for auth.
>> >
>> > -Todd
>> >
>> > On Tue, Jan 25, 2005 at 10:41:10AM -0500, Brett Harris wrote:
>> >> I need to setup a request tracking system that can authenticate
>> agains
>> >> our
>> >> AD domain.  We are currently using winbind/PAM on a number of linux
>> >> systems for authentication, providing a large number of variable
>> >> services
>> >> all utilizing the same login info.  Can RT be setup to use PAM?
>> >>
>> >> Thanks,
>> >>   Brett
>> >> _______________________________________________
>> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >>
>> >> RT Administrator and Developer training is coming to your town soon!
>> >> (Boston, San Francisco, Austin, Sydney) Contact
>> >> training at bestpractical.com for details.
>> >>
>> >> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>> >
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> RT Administrator and Developer training is coming to your town soon!
>> (Boston, San Francisco, Austin, Sydney) Contact
>> training at bestpractical.com for details.
>>
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>