[rt-users] Re: Error on startup -- new install

Tue Jan 25 17:00:48 EST 2005

John,

We are running RT on Fedora Core 3 here (also with Apache2 and modperl
1.99 & with sulinux disabled ) so I do not think your problem is with
the Fedora Core setup. It looks to me like you have incorrect paths in
your RT_SiteConfig.pm file or in your Apache (virtual server?) setup.
Our setup looks like this:

Apache:

<VirtualHost 192.168.1.100:80>
       ServerName rt.ourdomain.com
       DocumentRoot /usr/local/rt3/share/html
       AddDefaultCharset UTF-8

       PerlSetVar MasonArgsMethod CGI
       PerlModule Apache2 Apache::compat
       RewriteEngine On
       RewriteRule ^(.*)/$ $1/index.html

       PerlModule Apache::DBI
       PerlRequire /usr/local/rt3/bin/webmux.pl

               <Location />
                 SetHandler perl-script
                 PerlHandler RT::Mason
               </Location>
       ErrorLog /var/log/rt-error_log
       CustomLog /var/log/rt-access_log common
</VirtualHost>

RT - (/usr/local/rt3/etc/RT_SiteConfig.pm)

Set($rtname , "OurName");
Set($Organization , "ourdomain.com");
Set($DatabaseUser , 'rt_user');
Set($DatabasePassword , '********');
Set($DatabaseName , 'rt3');
Set($CanonicalizeEmailAddressMatch   , 'rt.ourdomain.com$');
Set($CanonicalizeEmailAddressReplace , 'ourservername.ourdomain.com');
Set($CorrespondAddress , 'support at rt.ourdomain.com');
Set($CommentAddress , 'support at rt.ourdomain.com');
Set($WebPath, "");
Set($WebBaseURL , "http://rt.ourdomain.com");
Set($WebURL , $WebBaseURL . $WebPath . "/");
Set($WebImagesURL , $WebPath . "/NoAuth/images/");

I'm sure there are other configs that work and this may not be the
best solution but it works for us. We have RT in /usr/local and not
the default /opt location.

Stephen Hancock

On Tue, 25 Jan 2005 07:00:33 -0800, John van Oppen <john at vanoppen.com> wrote:
> Ok...   I had a few missing dependencies before (make testdeps finds more than the command listed in the howto for modperl2)...   However, now I am totally stumped, anyone have any idea what I can do to get this one resolved?
> 
> John :)
> 
> Starting httpd: [Tue Jan 25 07:58:20 2005] [error] Can't locate /apps/rt3/bin/webmux.pl in @INC (@INC contains: /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at (eval 4) line 1.\n
> [Tue Jan 25 07:58:20 2005] [error] Can't load Perl file: /apps/rt3/bin/webmux.pl for server rt.pocketinet.com:0, exiting...
>                                                            [FAILED]
> [root at rt mail]#
> -----Ursprüngliche Nachricht-----
> Von: brian mccabe [mailto:thealbs at yahoo.co.uk]
> Gesendet: Tuesday, January 25, 2005 5:09 AM
> An: rt-users at lists.bestpractical.com
> Betreff: [rt-users] Re: Error on startup -- new install
> 
> 
> This may be related to the default SE-Linux settings
> on FC3 installation? I had to set set it to "disabled"
> (not the default) to get Apache to startup initially
> after the RT install.
> 
> > Message: 3
> > Date: Mon, 24 Jan 2005 18:36:58 -0800
> > From: "John van Oppen" <john at vanoppen.com>
> > Subject: [rt-users] Error on startup -- new install
> > To: <rt-users at lists.bestpractical.com>
> > Message-ID:
> >
> >
> <A431146554A0EA4A8C8842D94311BA6DAF99 at server-ww.home.vanoppen.com>
> > Content-Type: text/plain;     charset="us-ascii"
> >
> > Does anyone have an idea about this issue?
> >
> > This is a new install on a fedora core 3 box,
> > utilizing the pre-build
> > apache 2x and modperl...   All CPAN modules are
> > installed (I utilized
> > the fedora core 2 howto on the wiki).
> >
> > I would love to figure out why this is not
> > working...   I was originally
> > planning on upgrading our RT box and had this
> > problem when going from a
> > version a few back (3.0.11) to the current rev and
> > thought I might as
> > well start over, and add a new HD to our RT box.
> > (I have the SQL
> > running on a separate machine).
> >
> 
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