[rt-users] Give CCs the ability to view, reply to tickets?

[Kenneth Marshall]

Rick,

The SelfService screen will only display tickets for which
you are the Requestor. You will need to change MyRequests
to have it add the additional tickets at the very least.
I suspect that your permissions are entirely correct and
they do act as you think they do.

Ken

On Fri, Jul 01, 2005 at 10:04:15AM -0500, Rick Russell wrote:
> 
> Hi all. This seems like it should work, but I'm flummoxed. Any
> suggestions appreciated.
> 
> I'd like to give CCs on a ticket the ability to view the ticket and
> reply to the ticket via the self-service web interface.
> 
> In Configuration, Global, Group Rights I've given
> rights as follows:
> 
> Everyone:
>   CreateTicket
>   ModifySelf
>   ReplyToTicket
> 
> Privileged:
>   No rights granted
> 
> (FYI, I only grant privileged rights on a queue-by-queue basis.)
> 
> Unprivileged:
>   No rights granted
> 
> ..
> 
> Cc:
>   ReplyToTicket
>   ShowTicket
> 
> Do I need to add other rights to the Cc Role to make the tickets
> available in the Self Service interface? What affect does SeeQueue right
> have on the Roles? I'm hesitant to grant SeeQueue right globally to any
> of the Roles, since I'm not sure if it's secure and safe to do so.
> 
> Rick R.
> 
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