[rt-users] RT not responding to some requests

[Michael Herz]

Good afternoon,
I have spent days looking on the Internet and in mail list archives and 
have not found the answer to this problem. I really hope someone can help.

RT works perfectly right now if email is sent to rt at aaa.com (example). 
However, we have 2 other email addresses that forward to rt at aaa.com. The 
other 2 addresses are rt at bbb.com and rt at aaabbb.com (due to a company 
merge). If email is sent in to rt at bbb.com or rt at aaabbb.com RT will get 
the ticket and record it in the queue but will not send out an email 
auto response. There isn't even a record in the history that an email 
was sent out.

I don't know if it has anything to do with it but the "To:" line in the 
tickets do reflect where the email was originally sent to, such as 
rt at bbb.com or rt at aaabbb.com. Not sure if that matters but I'm trying to 
give all the information i can.

Has anyone seen anything of this nature before  that can offer any help? 
If you have questions please ask as I am desperate to  find a solution. 
Thank you for your time.

-Michael