[rt-users] Re: [ RT ] Timezone

[Thomas Sibley]

[copied to rt-users]

Lennon Barbosa Farias wrote:
> Hi Thomas,
> 
>                 About the “Timezone” in the RT, is very strange, because 
> when I create a Ticket. In the information about the ticket, the 
> creation date is correct.
> 
>                 But, when I get it by code, the date is incorrect. It’s 
> returning a value with a difference about 3 hours.
> 
>                 There is some task that can I do to solve it? In the 
> code or in the configuration?

What's the value of $Timezone in your etc/RT_SiteConfig.pm?

Internally, RT stores dates in GMT and then uses the value of $Timezone 
to convert them for the user.  You might be running into a case where RT 
isn't doing the conversion.

Tom