[rt-users] RT users show up in configuration but not on change ticket owner

[Drew Barnes]

Chris Benard wrote:

> When I go to change the owner of a ticket, only a few users show up, 
> as in this screenshot:
> http://img238.imageshack.us/img238/5545/changeowner8tu.jpg
>
> However, when viewing the privileged users, there are many more, as in 
> this screenshot:
> http://img238.imageshack.us/img238/60/privusers4wi.jpg
>
> What is the reason for this disparity, and can I fix it.  I've looked 
> at the user tables in the rt3 database and I see nothing different 
> between multiple users except for their id's and creators.
>
> My main problem is that no one can assign tickets to me right now, 
> along with a couple of other coworkers.


Do the "missing" users have OwnTicket rights on that queue?

>
> Thanks,
> Chris Benard
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati