[rt-users] RT users show up in configuration but not on change ticket owner

[Chris Benard]

They are all superuser.  Only we in IT are the ones who actually log 
into the interface.  I've rigged up a web submission system for everyone 
else through a web form via email.

I think I just found the solution, although strange.  I went into 
groups, and then into Staff, and the only users who were showing up were 
the ones in the staff group.

I'm not sure why that's required since we're all superusers, but that 
seems to have fixed it.  This was not required in RT 3.0.6, which is 
what I upgraded from to 3.4.2(doing make upgrade and upgrading the 
schema etc for each newer version).

Thanks,
Chris Benard

Drew Barnes wrote:
> Do the "missing" users have OwnTicket rights on that queue?
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