[rt-users] Limiting ticket creation fields.

Bjørn Skovlund Rydén bjorn at 247ms.com
Tue Jul 19 12:42:35 EDT 2005


Hi.

I want our customers to be able to create tickets from the webinterface but without being able to specify an owner.

I have made the customers privileged, because they need to be able to see all tickets in their companys queue, not just those they are requestor of themselves.

Furthermore, I want the customers to be able to own a case and then "release" it, so it changes state to new and owner to Nobody.

Are these two things easily possible, or do I need to hack'n slash my way through? :)

Cheers!

Best regards

Bjørn Skovlund Rydén
System- and Networkadministration
24/7 MusicShop 



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