[rt-users] Any way to Admin RT without the web interface?

[Michael Bochynski]

On Wed, 2005-07-20 at 11:08 -0500, Michael Herz wrote:
> I have spent nearly a week looking on Google and on this mailing list's 
> archives. While I have found some information on resolving tickets 
> through email I have not found any information about doing all Admin 
> functionality through email (take, open, reply, comment, resolve, 
> etc...). I don't think I'm the first person to have wanted this so if 
> anyone has any information or can provide any links on the subject I 
> would greatly appreciate it. Thank you all for your time.
> 

You might want to look at:

http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

I modified it to set the DueDate of a ticket. You should be able to use
it to set pretty much any ticket value. 

Michael

> -Michael
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