[rt-users] RT at a Glance

[Thomas Sibley]

Daniel Jimenez wrote:
> I only have 4 help desk employee's and I'm interested in display all of 
> their owned tickets in the "RT at a glance" screen. If not there, then 
> perhaps another screen that will show us these in a list.

How about using the query builder to search for all tickets owned by 
their usernames?  Once you have the search you want, save it as a "Saved 
Search" so you can easily access it again.

Cheers,
Tom