[rt-users] Doesn't add CC:

Phil Homewood pdh at bestpractical.com
Sun Jul 24 22:49:32 EDT 2005


Anne Ramey wrote:
> If a requestor CCs someone on the original mail, they are not copied 
> onto the ticket as CC:  so they are never notified of with any 
> correspondance...is this a permissions problem? or is it not programmed 
> that way?

Configuration item "$ParseNewMessageForTicketCcs". Read carefully
the warnings accompanying it in RT_Config.pm.
-- 
>>|<< http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.



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