[rt-users] Custom template

[Phil Lawrence]

I made a queue specific copy of the Global NewTicket template, but  
added this line:
   CC: foo at bar.com, baz at bar.com

How can I fire this template off using a queue-specific scrip?  This  
did *not* work:
   Condition:  On Create
   Action:         User Defined
   Template:    NewTicketHR
   Stage:          TransactionCreate

I set the Custom condition to:
   1;

Suggestions?
Phil Lawrence