[rt-users] Want to stop "RT thinks this is a bounce" messages

[Mike Patterson]

Asheesh,

The mail server with the MX record for "domain.com" receives the message 
addressed to "bugs at domain.com" and
reads the mailforwardingattribute  "general at rt.domain.com" (on our 
cyrus/imap/ldap server) and  it sends a copy to the general queue on the 
server "rt.domain.com" without changing the "To:" header 
("bugs at domain.com").

Another possible example maintaining the header using /etc/aliases on 2 
boxes with sendmail:

mail sent to "bugs at box1.domain.com" will create a ticket in the general 
queue on the server "rt.domain.com" without changing the "To:" header.

box1.domain.com /etc/alias entry
------------------
bugs: general at rt.com

rt.domain.com /etc/alias entry
--------------
general: "|/usr/local/rt3/bin/rt-mailgate --queue general --action 
correspond --url http://localhost"

Hope this helps.

Mike

Asheesh Laroia wrote:

> On Mon, 25 Jul 2005, Mike Patterson wrote:
>
>> I'm not exactly sure this is the problem that you are talking about, 
>> but this is how I have it setup. Our mail server is different then 
>> our RT Server. In this example our RT server is called "rt.domain.com"
>>
>> Mail sent to bugs at domain.com gets redirected to general at rt.domain.com 
>> and creates a ticket in the general queue.
>
>
> When you say "redirected", does the redirection change the email 
> address in the "To:" field?
>
> Or does it stay as "bugs at domain.com" in the mail header when RT gets it?
>
> -- Asheesh.
>