[rt-users] Bug regarding CC: behavior

[Ruslan Zakirov]

On 7/29/05, Asheesh Laroia <asheesh at asheesh.org> wrote:
> I have a queue called Testing.  When I configure bugs at rtdomain.com to
> submit to Testing with action correspond, it correctly creates a ticket.
> However, RT adds bugs at rtdomain.com to the CC: list for the ticket.
I recommend you pay attenstion to $RTAddressRegexp option, see RT config.
Search examples in archives if you don't know how to write regexps.

> 
> In the Queue configuration for Testing, there is the field "Reply
> Address:" underneath which is written, "(If left blank, will default to
> bugs at rtdoamin.com".  (There is no close parenthesis on the web page.)  So
> I know the default address is bugs at rtdomain.com.
> 
> If I actually put the text "bugs at rtdomain.com" in the field, rather than
> leaving it blank, *then* bugs at rtdomain.com is not added to the CC: list
> for the new tickets.
> 
> In my opinion, this is buggy behavior - it should not add
> bugs at rtdomain.com to the CC: list since it's supposed to pick that up as
> the default.  (It was causing me the "RT thinks this is a bounce" problem
> I had earlier.)
This should be checked. May be there is some bug in RT. What version
are you using?

> 
> My workaround is to fill in bugs at rtdomain.com for each queue, but there
> are a lot queues; and having to do this is wrong, given the word "default"
> in the text.
This very strange that you use one email address for different queues.
In normal situation people use two different addresses for each queue
first for correspondence and second for comments.

> 
> -- Asheesh.
> 
> --
> I refuse to consign the whole male sex to the nursery.  I insist on
> believing that some men are my equals.
>                 -- Brigid Brophy
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> 


-- 
Best regards, Ruslan.