[rt-users] Re: Change columns in ticket results

[Juan Ramón Alfageme Mata]

It's easier than you think, first make a new query with Query builder in RT with the search format you want to use, the click in Advanced option from the menu, you will get two text boxes, first one with the query and second one with the result format. Copy result format and edit /opt/rt3/etc/RT_SiteConfig.pm you need to add if doesn't exist:

Set ($DefaultSearchResultFormat, qq{result_format_from_query_builder});

Restart apache and that's all.


 	
Juan Ramón Alfageme Mata. Soporte ICM +34 91 787 23 00