[rt-users] Notify watchers when ticket moved into their queue

[Vicki Stanfield]

Jérôme Fenal wrote:

>2005/6/14, Vicki Stanfield <vicki at progeny.com>:
>  
>
>>Apparently my RT configuration doesn't include notifying the watchers of
>>a queue when a ticket is moved into their queue. They are notified when
>>a ticket is created in their queue. Are there instructions out there
>>somewhere for making RT email watchers when a ticket is moved into their
>>queue?
>>    
>>
>
>Hi list,
>
>I have create a global scrip as follows:
>Description: OnQueueChange
>Condition: OnQueueChange
>Action: Notify AdminCCs
>Template: Global template: Transaction
>Stage: Disabled
>
>BTW, I'm not really sure that I should not use a TransactionCreate Stage...
>
>Regards,
>
>J.
>
>  
>
That did it. Thanks.

Vicki