[rt-users] Re-occurring Task/tickets

[Rappaport, Evan]

Just use the RT CLI from cron.

Example Crontab Line to open a ticket to change backup tapes every
Friday at 9:00AM.

0 9 * * 5 /opt/rt3/bin/rt create -t ticket set status=new
subject='Change Backup Tape' owner='bob' queue='Backups'
requestors='bob at mycompany.com' admincc='boss at mycompany.com'
priority='99' 

Or if you have special fields, you can use the api to open tickets.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tim
Wilson
Sent: Wednesday, June 15, 2005 10:48 AM
To: Jonathan Jesse
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Re-occurring Task/tickets

On Jun 15, 2005, at 9:12 AM, Jonathan Jesse wrote:

> Is there a way in RT to create Re-occurring tasks in RT?  For example,

> every Patch Tuesday I need to test the patches and then approve them 
> for release via Windows Software Update Services (WSUS).  So I would 
> like a task created and then due on the next Patch Tuesday.

This sounds like a job for cron. At the most basic level you could just
have cron generate the ticket via email. That wouldn't let you set the
due date though. I'm sure you could write a script that utilizes the RT
API to do it and then run that from cron.

-Tim

--
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103  fax: 952.988.4311  blog: http://technosavvy.org

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