[rt-users] Required Fields in a new ticket? and problems with custom fields

[Maciak, TJ]

I have made a custom field for "tickets" and I see it show up when creating
a new ticket, but when I select one of the items
from the list the ticket is created and the custom fields section shows up
on the ticket but it says (No Value).
 
Then I click on Custom Fields to select a value and I get:
Could not add new custom field value. Permission Denied.
 
Also...
 
Is there a way to require certain fields when a user creates a new ticket?
I did a search on the wiki for required fields and custom ticket but did not
find any results.
 
 
T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448


 
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