[rt-users] Reply sent when Solving ticket...

Brandon Pulsipher brandonp at omniture.com
Fri Jun 17 11:36:56 EDT 2005


I haven't been able to get this to work yet.  It seems that the
'resolve' action is processed before the comment, so when the resolve
action runs, that comment isn't entered into the system yet.  Am I
missing something?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan U.
Zakirov
Sent: Thursday, June 16, 2005 9:28 PM
To: fmml at cedval.org
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Reply sent when Solving ticket...

Francois Meehan wrote:
> Hi,
> 
> When a ticket is "Resolve", and I have entered a description of what I
did
> to resolve in the "message" section of the ticket, that message is not
> sent to the requester, he only receives the "According to our records,
> your request has been resolved. If you have any further questions or
> concerns, please respond to this message." message...
> 
> Is this normal behavior? How can I change that?
Start from http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail
Then FAQ on the wiki
Then search in archives.

> 
> Francois
> 
> 
> Random Thought:
> ---------------
> Many attempts to communicate are nullified by saying too much. -
Robert Greenleaf
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 

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