POLL: comments with status changes (was Re: [rt-users] Comment when ticket transfers queues)

[Chris Devers]

On Fri, 17 Jun 2005, Jay R. Ashworth wrote:

> When you make status changes to a ticket (current queue, owner,
> priority, etc), do you add a related comment
> 
> 1)	Always
> 2)	Almost always
> 3)	Occasionally
> 4)	Almost never

2, Almost always. 

Turning the question around, the vast majority of the time I'm updating 
a ticket, I either

 * add a comment (to myself, mainly) or a reply

 * use the Jumbo page to update several fields, including status, due 
   date, related tickets, etc, and when I do one of these multi-field 
   changes, I'll usually add a comment that explains things as well.

But then, most of my coworkers don't update things as diligently (or, as 
far as I know, subscribe to the [rt-users] list), so I'm not sure if I'm 
a typical user or an anomaly. I suspect the latter is the case, and that 
most of the RT users here do *not* usually bother with comments. 

 

-- 
Chris Devers