[BUG] Re: [rt-users] Setting owner using username and Tickets/Create.html ?

[Adrian Carter]

Ruslan (Jesse),
    Found the issue. Using the second URL below does create a ticket 
with the correct username. But using the 'Create.html' page without the 
id/content fields (i.e, to get it to display a standard 'create ticket 
page' with the values pre-populated) fails to update the "Owner" field 
if you use a Username. If you use Owner=<id> it works fine and correctly 
updates the pull-down menu to be SELECTED on the specified Owner. Using 
Owner=<username> leaves this form defaulting to "Nobody"

Regards

Adrian

Ruslan U. Zakirov wrote:

>Adrian Carter wrote:
>  
>
>>Is there a way to specify the owner using username as an argument
>>instead of the principal id?
>>
>>I've figured out the Requestors and Owner=id etc, but yeah... Ditto , is
>>there a way to do the Queue by name ?
>>    
>>
>Try it
>http://localhost/Ticket/Create.html?Queue=General
>
>And try
>http://localhost/Ticket/Create.html?Queue=General&Owner=qwe&Status=new&Subject=test&Content=test&id=new
>
>  
>
>>Thanks
>>
>>Adrian
>>
>>    
>>
>
>
>
>  
>

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
Direct    +61 2 6163 6162  Support 1 300 662 415
E-mail    cartera at lei.net.au

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