[rt-users] adding new users

[Priddy, John]

You can just create a 'contact' in AD and then cc all email destned for your techsupport at domain.com to that contact if you wish to keep a copy within exchange.   There are a few benefits to doing it this way, not to mention its really easy to get up and running. 


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Tue Jun 21 14:35:03 2005
Subject: [rt-users] adding new users

Is there any instructions or tips on how to add a bunch (100-1000) of non-priviledged users to RT?
 
I know I read that customers can send mail to RT and create a ticket but is there a mechanism where it can grab mail from an exchange mailbox and then process that as a ticket?  for example all mail that goes to support at domain.com should be sent to the support queue.
 
T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448