[rt-users] Revert status to open on comment

Toby Darling darling at ccdc.cam.ac.uk
Thu Jun 23 12:35:48 EDT 2005


Hi

Can someone point me to the correct way to have RT (3.4.1) change a 
ticket's status to 'open' when a comment is added via email? (as 
currently happens with new correspondence).

Many thanks
Toby



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