[rt-users] How to make CCs sticky?

[Joby Walker]

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Just grep for ParseNewMessageForTicketCcs in your RT lib directory.
You'll find the code in RT::Interface::Email.

jbw

Asheesh Laroia wrote:
> On Fri, 24 Jun 2005, Vicki Stanfield wrote:
> 
>> Asheesh Laroia wrote:
>>
>>>  When a user emails our RT while CC:ing some email addresses, I would
>>>  like to add those people to the CC: list of the ticket.
> 
> 
>> Change the $ParseNewMessageForTicketCcs in the RT_SiteConfig.pm to
>> true per the instructions in that file.
> 
> 
> Great!
> 
>>>  Similarly, when a user replies to a ticket by email and CC:s
>>> someone,  I would like that email address to be added to the CC: list
>>> of the  ticket.
> 
> 
> This is not handled by ParseNewMessageForTicketCcs.  How do I get this
> second step working?
> 
>>> I'm willing to write Scrips if necessary, but I don't see where the
>>> documentation is on extracting the CC: list from incoming emails, nor
>>> how to modify the list of CC:d people on a ticket.
> 
> 
> -- Asheesh.
> 
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