[rt-users] SendEmail.pm troubles

[Dwyer, Mike # ATLANTA]

 I found this issue in the rt archive. Is this the same thing? I really
don't understand what a watcher is if it's not just a person who would
be in the loop (watch) a given que. And why someone would have to be
listed as a "watcher" for any email response (other then the initial
one) is beyond me. I will test ......
On 19 Mar 2002, Marc Beyer wrote:

> I've got rt 2.0.11 up and running, it is accepting emails, creating
> tickets and responding to ticket creation via email (as configured).
But
> after the initial confirmation to the requestor it will not send out
any
> more emails either to Cc's or requestors. I've tried both responding
> manually (via the web interface) and having it automatically respond
to
> an event via a scrip, neither works. The error log shows:

You need to apply Watchers to the Queues, otherwise no-one is listed as
receiving the 'regular' mails to the queue.
 

  _____  

From: Dwyer, Mike # ATLANTA 
Sent: Monday, June 27, 2005 4:54 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles


exact same issue: "No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:247) "
 

  _____  

From: Maciak, TJ [mailto:tmaciak at ci.grand-rapids.mi.us] 
Sent: Monday, June 27, 2005 4:44 PM
To: Dwyer, Mike # ATLANTA
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles


My RT log is located: /opt/rt3/var/log and the name rt.log
This is the "default" log however it can be changed inside the
RT_SiteConfig.pm if you have chosen to do such a thing.
 
T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448


 

  _____  

From: Dwyer, Mike # ATLANTA [mailto:Mike.Dwyer at globalpay.com] 
Sent: Monday, June 27, 2005 4:40 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles


I too have the same problem. In fact I just posted an email to this
group.
Which log (location) are you looking at?
 
/mike
 

  _____  

From: Maciak, TJ [mailto:tmaciak at ci.grand-rapids.mi.us] 
Sent: Monday, June 27, 2005 11:20 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] SendEmail.pm troubles


Anyone else have problems with the "Reply to Requestor" functionality
(or adding an email address in CC: or BCC: fields?).
No email gets sent and my log looks like this:
 
[Mon Jun 27 14:12:08 2005] [debug]: About to think about scrips for
transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Mon Jun 27 14:12:08 2005] [debug]: About to prepare scrips for
transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)
[Mon Jun 27 14:12:08 2005] [debug]: Found 5 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:354)
[Mon Jun 27 14:12:09 2005] [debug]: About to commit scrips for
transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-5.9.12495554572168 at example.com> #27/446 - Scrip 5
(/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-5.9.12495554572168 at example.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-6.12.2683551134008 at example.com> #27/446 - Scrip 6
(/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-6.12.2683551134008 at example.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-7.4.03791924549544 at example.com> #27/446 - Scrip 7
(/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-7.4.03791924549544 at example.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
 
It finds Scrip #6 (which is the one that sends to Requestor) but it does
not find the requestor address and if I type in a CC or BCC these items
also never get found.
 
Any help, tips, ideas would be very appreciated.
 
Thanks,
 
T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448


 
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