[rt-users] No owner notification when owner assigned at ticket creation.

[Mike Roest]

I had to add a new scrip to get owner's notified on create.

Condition: On Create
Action: Notify Owner
Template: Global Template: Transaction
Stage: Transaction Create

>From what I could see the default scrips don't notify the owner if the
owner is assigned on creation of the ticket.

On 6/27/05, Scott Parrill <sparrill at uwyo.edu> wrote:
>  I am having problems with RT 3.4.1 in that if an owner is assigned to a
> ticket when the ticket is created, no notification is sent to the owner. 
> The notification is sent to the requester however.
>  
>  If the ticket already exists and the owner is changed, notification is
> correctly sent to the owner.
>  
>  I am using the default scrips for notification of owner change and
> notification to the requester for ticket creation and both are executing on
> the default of TransactionCreate.
>  
>  Is this possibly a problem with the order the scrips are executing and is
> there a way to specify the execution order of scrips?
>  
>  Thanks,
>  Scott
>  
> -- 
>  ________________________________
>  
>  Scott Parrill | When the legends die, the dreams end. 
>  Area Technology & Communications Manager | When the dreams end, there is no
> more greatness. 
>  Wyoming GISciences Center | 
>  
>  University of Wyoming | 
>  
>  Laramie, WY 82071 |                                 When the Legends Die 
>  PH: (307)766-2524 FAX: (307)766-2744 |                                 Hal
> Bowland 
>  sparrill at uwyo.edu | 
>  
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-- 
Mike
http://www.blahz.org/