[rt-users] FC4 - You're almost there!

[Jon Daley]

What is your WebPath set to in RT_SiteConfig.pm?

Perhaps you a trailing slash there is causing the problem?

Mine is:  Set($WebPath , "/support");


On Wed, 29 Jun 2005, Ray Walters wrote:
> I don't know if this will solve your problem or not, since I don't use 
> fastcgi, but I had a problem almost identical to yours and I found this fixed 
> it:
>
>    RewriteEngine On
>    RewriteRule ^(.*)/$ $1/index.html
>
>
> Hope this helps,
>
> Ray
>
> David Doran wrote:
>> Thanks David Skrede and Gavin Henry for the help..
>> 
>> I have RT3 working with FC4 but only if I use trailing "/".  Just like you 
>> described, the following works:
>> 
>> 		http://support/rt/
>> but not:			http://support/rt 
>> I've been trying to find a work around for this problem but haven't yet. 
>> For now, I'll just use http://support/rt/
>> 
>> If anyone has a fix for this problem, please let me know.
>> 
>> Thanks,
>> 
>> David Doran
>> 
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com 
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 
>> Skrede at TWT.com
>> Sent: Tuesday, June 28, 2005 2:42 PM
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] FC4 - You're almost there!
>> 
>> 
>> I had a very similar problem with CenOS/RHEL 4. The problem ended up being 
>> a typo (and possibly a misconfiguration, but it works now so I'm not 
>> complaining). 
>> Going to "http://mysite.com/rt" gave me a login screen, after logging in I 
>> received the "You're almost there!" page. 
>> Going to "http://mysite.com/rt/" gave me a login screen where logging in 
>> actually worked. 
>> I also went through several versions of httpd.conf., here is my httpd.conf: 
>> LoadModule fastcgi_module modules/mod_fastcgi.so 
>> FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 ScriptAlias 
>> /rt /opt/rt3/bin/mason_handler.fcgi 
>>  NameVirtualHost *:80  <VirtualHost *:80>         ServerAdmin root 
>> DocumentRoot /opt/rt3/share/html/         #DocumentRoot /var/www/html/ 
>> # Adding the following for RT (the ticket tracker)         AddHandler 
>> fastcgi-script fcgi         <Directory "/opt/rt3/share/html"> 
>> Options FollowSymLinks ExecCGI           AllowOverride None 
>> </Directory>         # Pass through requests to display images 
>> Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/  </VirtualHost> 
>> 
>> Hope this helps. 
>> david skrede skrede at twt.com 
>> ----- Forwarded by David Skrede/MSN/TWT on 06/28/2005 02:38 PM ----- 
>> "David Doran" <david.doran at ladotek.com> Sent by: 
>> rt-users-bounces at lists.bestpractical.com 06/28/2005 11:16 AM 
>> To:        <rt-users at lists.bestpractical.com>         cc: 
>> Subject:        [rt-users] FC4 - You're almost there!
>> 
>> 
>> 
>> Please Reply! 
>> I'm getting the login page, but when I login, I'm redirected to the
>> "You're almost there!" page.  I understand it has to do with the fastcgi
>> setup with apache. I've searched 
>> (http://lists.bestpractical.com/search.html) and read all
>> the postings concerning the "You're almost there!" page, but none has
>> helped. 
>> I've already went to www.fastcgi.com for help. 
>> Are there any log files that I can look at to see any errors to
>> trouble-shoot?  The "You're almost there!" page doesn't provide much
>> information for trouble-shooting.
>> 
>> Using Fedora Core 4 distrubution.
>> 
>> # more /proc/version
>> Linux version 2.6.11-1.1369_FC4smp
>> (bhcompile at decompose.build.redhat.com) (gcc version 4.0.0 20050525 (Red
>> Hat 4.0.0-9)) #1 SMP Thu Jun 2 23:08:39 EDT 2005
>> 
>> /etc/httpd/conf/httpd.conf
>> LoadModule fastcgi_module modules/mod_fastcgi.so
>> NameVirtualHost *:80
>> <VirtualHost *:80>
>>        ServerName      support.ladotek.com
>>        DocumentRoot    /opt/rt3/share/html/
>>        ErrorLog /var/log/httpd-rt-error.log
>>        CustomLog /var/log/httpd-rt.log common
>>        AddHandler fastcgi-script .fcgi
>>        Alias /rt/      /opt/rt3/share/html/
>>        Alias /NoAuth/  /opt/rt3/share/html/NoAuth/
>>        <Directory /opt/rt3/bin>
>>                Order allow,deny
>>                Allow from all
>>        </Directory>
>>        <Location /rt/NoAuth/images>
>>                SetHandler default-handler
>>        </Location>
>> </VirtualHost>
>> FastCgiIpcDir /tmp
>> FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
>> ScriptAlias  /rt /opt/rt3/bin/mason_handler.fcgi
>> 
>> 
>> RT_SiteConfig.pm
>> Set($WebPath , "/rt");
>> Set($WebBaseURL , "http://support.ladotek.com:80");
>> Set($WebURL , $WebBaseURL . $WebPath . "/");
>> 
>> 
>> 
>> [Tue Jun 28 10:46:23 2005] [notice] suEXEC mechanism enabled (wrapper:
>> /usr/sbin/suexec)
>> [Tue Jun 28 10:46:24 2005] [notice] Digest: generating secret for digest
>> authentication ...
>> [Tue Jun 28 10:46:24 2005] [notice] Digest: done
>> [Tue Jun 28 10:46:24 2005] [notice] LDAP: Built with OpenLDAP LDAP SDK
>> [Tue Jun 28 10:46:24 2005] [notice] LDAP: SSL support unavailable
>> [Tue Jun 28 10:46:24 2005] [notice] FastCGI: process manager initialized
>> (pid 13318)
>> [Tue Jun 28 10:46:24 2005] [warn] FastCGI: server
>> "/opt/rt3/bin/mason_handler.fcgi" started (pid 13319)
>> [Tue Jun 28 10:46:24 2005] [notice] mod_python: Creating 4 session
>> mutexes based on 256 max processes and 0 max threads.
>> [Tue Jun 28 10:46:24 2005] [notice] Apache/2.0.54 (Fedora) configured --
>> resuming normal operations
>> 
>> _______________________________________________
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>> 
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> 
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>> 
>
> -- 
> Raymond Walters
> Software Developer
> Kiff Analytical, LLC
> Office: 530.297.4800 ext.126
>
> www.kiffanalytical.com
> Leaders in Analytical Science and Service
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>
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>