[rt-users] Saved searches

Oscar Gonzalez oscarg at webreachinc.com
Wed Mar 2 15:29:51 EST 2005


"Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new window
or tab?"

I think the way we do it with our current working rt box is using RSS
with Firefox.  Create your query, save it then go do the search... we
have an RSS link at the bottom wich you can then add as a live bookmark
to firefox or your favorite rss reader.

BTW, I'm new at RT and I'm just setting up a new instance of it for
testing so I don't know if the RSS is a custom thing or if it's a
default on standard installs...

Oscar.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Scott
Thomson
Sent: Wednesday, March 02, 2005 11:17 AM
To: Request Tracker
Subject: RE: [rt-users] Saved searches

Hey Ron, 

My workaround to this is that I bookmarked all my frequently run
searches and stuck them in a folder in my bookmarks toolbar.  Works
great if you don't need to share with a lot of people and just need
something simple to work with.

To bookmark a search, create or load it, then right click on the "show
results" button and select book mark this link.

In theory, you could add buttons using the bookmarks URL.

HTH, 

Scott


--------------------------------------------
Scott Thomson
Unitarian Universalist Association
Information Technology Services - Helpdesk
25 Beacon Street, Boston, MA 02108
617-948-6109  Fax-617-725-8886
sthomson at uua.org

Please use Helpdesk at uua.org for requests.
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ron Tyro
Sent: Wednesday, March 02, 2005 9:15 AM
To: Request Tracker
Subject: [rt-users] Saved searches

Hi,

RT 3.4
Solaris
MySQL

Is it possible to create a button which will execute a saved search?
Is it possible to have the results of a search displayed in a new window
or tab?

Thanks,
Ron
--
Ron Tyro
Scotiabank Information Commmons, University of Toronto

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RT Administrator and Developer training is coming to your town soon!
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training at bestpractical.com for details.

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