[rt-users] User lookup upon creating a ticket in web interface

[Ron Tyro]

Great news!  Just what we are looking for as well. :)

Ron

Jesse Vincent wrote:
> 
> On Wed, Mar 02, 2005 at 02:39:36PM -0500, Damien Leri wrote:
> > Has anyone made an interface allowing a web-based privileged user to, when on the create ticket page, enter a name and quickly do a lookup on that name? I envision something in the spirit of "tab completion" so that the user confirms that they've entered the name correctly. And more importantly: the user's custom data fields (student class, staff department) would be immediately displayed right there on the page.
> 
> We're actually doing an implementation of "Search for users" on the
> Ticket Creation page for a customer this week, so expect to see it soon.
> 
>         Jesse
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com

-- 
Ron Tyro
Scotiabank Information Commmons, University of Toronto