[rt-users] RT3.4.1 Custom fields

[Adam Arlett]

You can set custom fields up just for specific queues. Then you just need to
figure out how to get printer queries to go there.

printersupport at studenthelpdesk.com?

Cheers 

-----Original Message-----
From: Ian Norton [mailto:i.norton at lancaster.ac.uk] 
Sent: 03 March 2005 13:51
To: rt-users at lists.fsck.com
Subject: [rt-users] RT3.4.1 Custom fields

Hi All,

Our student helpdesk service take calls on a number of different issues and
I'm currently trying to convert them to using RT from an Access database
(sic).

My stumbling block is that we want to set a number of custom fields based on
the type of query.  For example, if they take a call regarding a faulty
printer, we need RT to then present another custom field so that we can
describe the printer fault.

I.E.

Class of report: Printer fault
Printer fault  : Paper jam / toner low / out of paper / it's on fire!

We only want to see the printer fault custom fields for printer faults. 
  Equally, we want other groupings with subsequent options along these
lines.

Is anyone doing this or something similar?  I could do this with a seperate
web page, but I'm wondering if this is this the "Right way(tm)" 
to do it, or is there a better and more suitable way?

Thanks for a great product Jesse!

Version information is:
RT 3.4.1
PostgreSQL 7.4.7.
Fedora Core 3

Regards, Ian.
--
Ian Norton
Mail & Systems Support
Lancaster University
http://www.lancs.ac.uk/

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