[rt-users] Changing ticket flow - Ticket/Update.html

[John Stoffel]

Hi,

We're using 3.2.2 on RHEL 3.0, with perl 5.8.5 and all dependencies,
MySQL 4.0.22 and the latest required perl modules.  Apache 2.0.46-25
abd mod_perl 1.99_12-2.1.  It's all working just fine, and pretty fast
on a 2.2ghz PIV with 1.5gb of RAM.  Tuned up MySQL to be a huge
install in terms of memory.  

Just a single IDE disk unfortunately, we'll probably change that at
some point.  

I'd like to change the work flow so that when an admin resolves or
deletes a ticket and clicks on the 'Update Ticket' button, they go
back to the Home page, instead of the summary page for the ticket.  I
figure, once you've resolved a ticket, you don't need to see it any
more unless it's re-opened, so let's just head right back to the list
of open tickets so I can work on those ASAP.

I've looked at Ticket/Update.html, but it's not clear where I would
update the form.  I don't think Elelements/Select needs to be changed,
I just need to know how I can direct the Target after the ticket is
resolved or updated so I see the "Home" page.

Thanks,
John
    John Stoffel - Senior Staff Systems Administrator - System LSI Group
  Toshiba America Electronic Components, Inc. - http://www.toshiba.com/taec
	     john.stoffel at taec.toshiba.com - 508-486-1087