[rt-users] Problems with Resolve with Comments

[Torsten Brumm / HAM MI-IC]

Hi RT Users,

today i figured out, that we have a problem on our production RT 2.0.15.

If a user resolves a ticket and add some comments to this Ticket at the same
step he is resolving the ticket, the comments are not shown in the Ticket:

 Fri Mar  4 09:27:37 2005  torsten.brumm - Correspondence added
 Fri Mar  4 09:27:37 2005  torsten.brumm - Status changed from open to
resolved

This is shown at the WebRT after resolving with comments.


Our Scripts:

  OnCreate AutoreplyToRequestors with template Autoreply
  OnCorrespond NotifyOtherRecipients with template Correspondence
  OnCreate NotifyOwner with template Transaction
  OnTransaction NotifyOwner with template Transaction
  OnCorrespond NotifyRequestorsAndCcs with template Correspondence
  OnComment NotifyOtherRecipients with template AdminComment
  OnCreate NotifyAllWatchersWithAttachment with template AdminCC
  OnStatus NotifyRequestorsAndCcsAsComment with template StatusChange

Any Idea??? No changes since 2 years at the system, started this morning!!!

HELP PLS.

Thanks

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm
IT Security Engineer
____________________________________________________

Kuehne+Nagel AG & Co KG
HAM MI-IC / Corporate IT

Ferdinand Strasse 29-33
D-20095 Hamburg
Germany

Tel: +49 40 329 15 199
Gsm: +49 17 362 66 693
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