[rt-users] editing the autoreply message

Valter Lelli Valter.Lelli at think3.com
Fri Mar 4 06:36:41 EST 2005


Go in 
configuration / global / templates
and edit Autoreply
 
Valter

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ravin
Mathoora
Sent: Friday, March 04, 2005 12:32 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] editing the autoreply message



Hi, I am trying to edit the auto reply email that is emailed to the
requestor when a ticket is created.

I have edited the <directory of rt install>/etc/initialdata file but
this not seems to do the trick.

 

Can someone please help me with what files to edit?

 

Thanks in advance

 

Best Regards,

Ravin

_________________________________

 

 

Ravin Mathoora

Managed Services Team, Virtual Access (Ireland) Ltd.

Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2,
Ireland

Tel:+353 1 604 1827 Fax: +353 1 670 5380

 

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