[rt-users] No recipients found and erroneously blank actor fields

[Duncan Hutty]

When I have a ticket up and hit reply, the 'update type' field defaults 
to 'reply to requestors' which seems right. The section that says 'This 
message will be sent to' has no addresses in it. That seems wrong. 
Shouldn't that pull from the ticket's requestors field? How can any 
record not have a requestor?

This has serious repercussions. Apart from anything else it means that 
*no* recipients are found for any outgoing messages, hence no emails are 
sent.

The Actor has superuser rights, so it can't be a permissions problem, 
can it?

Any suggestions gratefully received.

RT-3.4.1, mod_perl, DBIx::SearchBuilder 1.22, apache 1.3.33, mysql 4.1.7 
on SuSE 9.0

-- 
Duncan Hutty
System Administrator, ECE
Carnegie Mellon University

Please use informative subject lines