[rt-users] can't log in to web interface with fresh RT install on OSX

[Jay R. Ashworth]

On Mon, Mar 07, 2005 at 06:12:04PM -0500, Chris Devers wrote:
> On Fri, 4 Mar 2005, Chris Devers wrote:
> > If this is a FAQ and a variant of this question can be found in the 
> > archives, I apologize, but several minutes of poking around in the 
> > archives and in the wiki didn't give me any leads here.
> > 
> > I'm trying to set up RT 3.4.1 on a Mac, running OSX 10.3.8, and the 
> > built in Perl (5.8.1), Apache (1.3.33), and mod_perl (1.26).
> > 
> > The install appears to go smoothly, and when I try to load RT in the 
> > web interface, I get the login screen. This is as far as I can get 
> > though. If I log in, I'm immediately sent back to the login screen, no 
> > matter what I use for login credentials: root/password didn't work, 
> > and going into MySQL and deleting the value for the password field 
> > (which seems like an emergency way to have a blank password) didn't 
> > help either.
> > 
> > When trying to access the site, nothing relevant shows up in Apache's 
> > access_log or error_log, or in /var/log/system.log -- just normal GET 
> > requests recorded in the access log file.
> 
> ...and, as noted in later messages in this thread, rt.log doesn't show 
> any activity either, even though RT_SiteConfig.pm has it set to 'debug'.
> 
> Has anyone seen this problem, and worked past it? 
> 
> A google search of the list archives for login issues turns up lots and 
> lots of hits, but a lot of the threads don't seem to have a resolution:
> 
> <http://www.google.com/search?q=site%3Ahttp%3A%2F%2Flists.bestpractical.com+login>
> 
> Any suggestions would be greatly appreciated.

You know, Chris, I had a problem similar to that about 6 months ago, in
my first round of evaluation of ticketing systems, I'd log in, and get
an empty screen.

I strongly suspicion that your mod_perl or the perl underlying it is
hosed.  Yeah: can you describe your setup a bit?  All the components,
complete version numbers, RPM, DEB, or source, and maybe build
switches?

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
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      If you can read this... thank a system adminstrator.  Or two.  --me