[rt-users] mail gate setup

[Russell Mosemann]

On Wed, 9 Mar 2005 jimr at psi.edu wrote:

> >From looking at the doc's it seems like I need to have a seperate account
> on the POP server for rt itself, and 1 for each queue. Queue name =
> questions for example, so I need to have 2 accounts on the POP server, one
> for rt, one for questions.

The only account you need is for rt.  It is the main or general account
for the whole package.  You only need accounts for queues if you want to
give out that address to users so that they can send a question directly
to the most appropriate queue (or you are hosting queues for multiple
departments or something).

If you only have the rt email address, email will go into the General
queue.  You can move the message to another queue, and when the user
responds with the ticket number in the subject, rt will find the ticket no
matter queue it is in.  So, you could do everything with one account.

> Then I need to poll the rt account and the questions account on the POP
> server. Is that correct?

Yes.  If you want to allow private comments to be sent by email, then you
need to have the nnnnn-comment address for each queue, as well.

----
Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"It's mind over matter.  If you don't have a mind, it doesn't matter."