[rt-users] RT mailgate failing on subject lines with single quotes

[Jesse Vincent]

On Thu, Mar 10, 2005 at 05:27:41PM -0500, Chris Hardie wrote:
> 
> Hi folks.  We recently had a client try to correspond on an existing 
> ticket in a queue/config that had been working fine and untouched for 
> quite a while.  He got a message back saying "Message could not be 
> recorded", and indeed the correspondence did not get attached to the 
> ticket.  The error in our HTTP log was:
> 
> [Thu Mar 10 22:17:55 2005] [error]: Scrip IsApplicable 69 died. - Can't 
> call method "new" without a package or object reference at 
> /home/rt/lib/RT/Transaction_Overlay.pm line 910.
> 
> At the time we were using 3.2.1.  I just upgraded to 3.4.1 and confirmed 
> the issue is still present.
> 
> After some playing around, I narrowed it down to the presence of single 
> quotes in the subject line text.  When the subject line contains them (and 
> the message is otherwise empty), the message fails.  When it does not, but 
> is otherwise the same - empty, the message goes through and is recorded. 
> I haven't tested it with other "weird" characters.
> 
> I'm not sure where the bug might be - I'm sure it's possible we have some 
> issue with a dependency module on our side - but it seems like an odd and 
> scary issue so I thought I'd bring it up.  Any thoughts?

rt3.fsck.com ticket 6512 seems to imply that it's not an issue with the
stock rt scrips. Perhaps you have some custom code?

> 
> Thanks,
> Chris
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Administrator and Developer training is coming to your town soon! 
> (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com 
> for details.
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 

--