[rt-users] Initial Rights

Rick Russell rickr at rice.edu
Thu Mar 10 21:57:37 EST 2005


Learning how rights work, and assigning them appropriately, is the first 
and most important task of learning to be an RT admin :-)

But it's not so bad. As a rough start, you can use Configuration, 
Global, Group Rights to give all privileged users a set of starting 
rights. That will get you up and running. I recommend:

CommentOnTicket
CreateTicket
EditSavedSearches
ModifySelf
ModifyTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowOutgoingEmail
ShowSavedSearches
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
Watch
WatchAsAdminCc

As you develop your RT installation, you'll probably want to move away 
from Global rights and grant rights on a queue-by-queue or 
group-by-group basis. Or both. That way you can compartmentalize your 
privileged users into different groups so they don't step on each 
others' work.

> -Bitt

-- 
Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98  F5E5 5C8C 56CA C7CB B669
-- 
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267  Fax: 713.348.6099



More information about the rt-users mailing list