[rt-users] How to create a Shared Requestor Account

[Todd Chapman]

On Tue, Mar 15, 2005 at 07:22:18AM -0500, Steven Halpern wrote:
> I have a group of 5 users who need to share a Requestor account.
> They all have the "Let this user access RT" access control.
> I tried adding their individual e-mail address in the Email field of the New User screen.
> When one of the five creates the ticket.  All five get the announcement of the ticket creation.  But none of the 5 get any additional updates.
> What I found was that the header of the ticket shows the user e-mail addresses as the Requestor, not the shared account name.  The People link (Watchers screen) shows the same.  When I change the Watchers screen to delete the individual e-mail addresses as requestors and add the Shared name as the Requestor, the system now e-mails updates to all users correctly.  It also still shows the individual e-mail addresses on the header but the Watcher stays the shared name.
> 
> Also, there is a character limit on the Email field, so I can only enter the first 4 emails.
> 
> Any help would be greatly appreciated.
> 
> Thanks,
> 
> Steven Halpern

Why do it this way? It would make more sense to have a scrip that adds the other 4
has requestors or a group as requestor when any one of them submits a ticket.

-Todd