[rt-users] Re: Subject by Queue rather than company

[Andy Harrison]

On Wed, 16 Mar 2005 14:03:44 +1100, Rick Measham <rickm at 3d3.com> wrote:
> Tickets all have the company name in the subject so that the ticket is
> recognised (and not confused with a forward from someone else's ticket)
> 
> Has anyone ever hacked the system to allow each queue to have a
> different ID?
> 
> We have several queues .. each of which should be viewed by clients as a
> separate system, and each of which has a different [internet] domain
> name. We'd prefer to train our clients to use the correct interface
> rather than saying "it's all one system, just transfer it!"

Well, as part of the template, you could do something like:  

Subject: {$Ticket->QueueObj->Name} - {$Ticket->Subject}

And if the actual name of the Queue was "WidgetCo", it would be expanded to:

Subject: [rtname #1234] WidgetCo - The subject line...

But if you want to change that RT tag, you need to make a custom
version of RT::Action::SendEmail and modify the SetSubjectToken
method.

-- 
Andy Harrison